Xerox 5400N - Phaser B/W Laser Printer, Service Quick Reference Manual

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42 Phaser 5400 Laser Printer Service Guide
RAP 1 Error Code C3: Insert Tray 1
The Tray 1 Assembly is not in place.
Table 19 Error Code C3: Insert Tray Troubleshooting Procedure
Step Actions and Questions Yes No
1 REMOVE & REINSTALL TRAY 1
Completely remove and reinstall Tray.
Does the Insert Tray 1 message still appear?
Go to
Step 2. Problem
solved.
2 PAPER STACK END GUIDE INSPECTION
Inspect the Paper Stack End Guide position in the tray.
Is the End Guide snug against the paper stack?
Go to
Step 4. Go to
Step 3.
3
END GUIDE ADJUSTMENT
1. Adjust the End Guide to contact the paper stack.
2. Reinsert Tray and observe the Control Panel display.
Does adjusting the End Guide clear the Insert
Tray 1 message?
Problem
solved. Go to
Step 4.
4
PAPER SIZE TEST
1. Enter Diagnostics Mode.
2. From the Main Menu, select Component Test / Tray 1
Size / press [4].
Does the paper size indicated on the LCD match
the paper size in Tray 1?
Replace
Print Engine
Controller
Board
[RRP 8.5,
page 310 ]. If
problem still
exists,
replace
System
Controller
Board
[RRP 8.1,
page 305 ].
Go to
Step 5.
5 TRAY SIZE SENSOR TEST
1. Remove Tray 1.
2. Enter Diagnostics Mode.
3. From the Main Menu, select Component Test / Sensor
Input / press [4] to start the test.
4. Press and release each of the Tray 1 size sensor
actuators, while observing the LCD.
Does the LCD counter increment with each
actuation of a size sensor?
Go to
Step 6. Go to
RAP 54,
page 142 .
6 PAPER TRAY SIZE CAM INSPECTION
Inspect the size cam on the left side of the paper tray for
cracks or breakage and free rotation when the Paper
Tray End Guide is moved
Is the cam in good condition and does it rotate
freely when the Paper Tray End Guide is moved?
Go to
Step 7. Replace
Tray 1
[PL 2.1,
page 386 /
PL 2.2,
page 388 ].