Trend Micro InterScan M Series, Administrator'S Manual

Page: 347 / 480

Updating the InterScan Gateway Security Appliance Firmware
15
-
27
9. Click OK to start the device image update. The AFFU begins uploading the new
device image to the appliance, and the AFFU DOM screen displays the progress
of the update.
F
IGURE
15-28.
AFFU DOM screen showing progress of the update
When the update is complete, the AFFU displays a message stating that the
device image uploaded successfully.
F
IGURE
15-29.
AFFU “flash DOM successfully uploaded” message
Troubleshooting Device Image Upload with Option 5
If you are unable to upload the appliance device image in rescue mode using option 5,
verify the following:
• Make sure that the Ethernet cable is connected to the appliance management port.
(See Figure 15-20, “The appliance back panel showing location of management
port,” on page 22.)
• Make sure that the uploading client is in IP range 192.168.252.x / 255.255.255.0.
You can use the
ping command to check the appliance connection.
• Make sure that the appliance is still in rescue mode. You can verify that by
viewing the Preconfiguration rescue mode console. (See
Putting the Appliance
into Rescue Mode on page 15-13.)