Trend Micro InterScan M Series, Administrator'S Manual

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Technical Support, Troubleshooting, and FAQs
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Your vendor or support provider may contact you when these items become
available. Check the Trend Micro Web site for information on new hot fix, patch, and
service pack releases:
http://www.trendmicro.com/download
All releases include a readme file that contains installation, deployment, and
configuration information. Read the readme file carefully before performing
installation.
Licenses
A license to the Trend Micro software usually includes the right to product updates
and pattern file updates. In certain regions, Trend Micro also offers basic technical
support (“Maintenance”) for one (1) year from the date of purchase only. After the
first year, Maintenance must be renewed on an annual basis at Trend Micro’s
then-current Maintenance fees.
Maintenance is your right to receive pattern file updates and product updates in
consideration for the payment of applicable fees. When you purchase a Trend Micro
product, the License you receive with the product describes the terms of the
Maintenance for that product.
Note: Maintenance expires; your License Agreement does not. If the Maintenance
Agreement expires, scanning can
still occur,
but you will not be able to update the
virus pattern file, scan engine, or program files (even manually). Nor will you be
entitled to receive technical support from Trend Micro where applicable.
Typically, 90 days before Maintenance expires, you will start to receive email
notifications, alerting you of the pending discontinuation. You can update your
Maintenance by purchasing renewal maintenance from your reseller, Trend Micro
sales, or on the Trend Micro Online Registration URL:
https://olr.trendmicro.com/registration/