Trend Micro InterScan M Series, Administrator'S Manual

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Trend Micro™ InterScan™ Gateway Security Appliance M-Series Administrator’s Guide
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Troubleshooting
Why Is the Summary Screen not Logging Any Events? Why Aren’t
Any Logs Being Created?
Cause —The appliance requires hard disk initialization and reformat. It is necessary
to re-initialize the hard disk under the following conditions:
• When upgrading InterScan Gateway Security Appliance to the latest build
version
• When the Hard Disk LED in the front panel of the appliance is red, indicating
that the hard disk failed and the unit is already operating in diskless mode
Solution —Follow the procedure below.
To initialize the hard disk:
1. Log on the appliance Preconfiguration console. (See Interfacing with the
Preconfiguration Console for Device Image Updates on page 15-9.)
2. Select option 4) System Tools from the Main Menu.
3. On the System Tasks menu, select option 1) Hard Disk Initialization. The Hard
Disk Initialization screen appears, displaying the current status of the hard disk.
4. Press any key. The appliance asks for confirmation.
5. Select OK. The appliance removes the contents of the original partition and then
reboots.
6. After the appliance has rebooted, repeat steps 1 through 3 above to format the
hard disk. The appliance formats the hard disk and then displays the following
message: