Trend Micro InterScan M Series, Administrator'S Manual

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Technical Support, Troubleshooting, and FAQs
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Frequently Asked Questions (FAQ)
Review these frequently asked questions for insight into issues that many users ask
about.
What Is the Purpose of the “ID” LED?
The ID LED helps users identify a specific InterScan Gateway Security Appliance in
a rack containing many devices. There are two ID LEDs. One is at the front of the
device, and the other is at the back of the device.
Can I Use the USB Ports to Transfer Files to and from InterScan
Gateway Security Appliance?
No, the USB ports are not enabled in this version. They are for future hardware exten-
sibility.
Will InterScan Gateway Security Appliance Still Operate If the Hard
Disk Is Not Working?
Yes, when the hard disk is not working or not working properly, InterScan Gateway
Security Appliance will reboot into diskless mode. In diskless mode, InterScan Gate-
way Security Appliance still scans for threats, but some features are disabled, for
example, product updates, event logging, version rollbacks, item quarantine, and Out-
break Prevention Services. Additionally, InterScan Gateway Security Appliance scan-
ning performance is decreased.
Does the “RESET” Pinhole Reset InterScan Gateway Security
Appliance to the Factory Default Settings?
No, the “RESET” pinhole just restarts the device and does not modify any configura-
tion settings.
Is a Crossover Network Cable Needed to Connect InterScan Gateway
Security Appliance to Another Network Device?
No, a common RJ-45 Ethernet cable is enough because the device has an auto-switch-
ing/sensing capability.
Can I Ping InterScan Gateway Security Appliance?
Yes, InterScan Gateway Security Appliance accepts ping packets.