Total Control MP/16, Operator'S Manual

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F-2 Warranty and Regulatory Information
Service
Contact your reseller or distributor. They should be able to give
you the assistance you need.
If your reseller or distributor cannot help, contact the U.S. Robotics
Systems Support Department at the number listed on the support
card that came with your unit, or contact us by mail at 8100 North
McCormick Blvd., Skokie, Illinois, 60076-2999.
For technical support, please see the support card that came with
your unit.
Be sure to include or have ready the product’s serial number and
the date and version of any upgrades you may have performed
when contacting us.
If the unit must be returned to the factory for repairs, you will be
given a Return Materials Authorization (RMA) number to help us
keep track of your warranty request. Once you have received your
RMA number, follow the following procedures. Include proof of
the date of purchase.
1 Ship the unit, postage paid, in its original container. If the
original container is not available, pack the unit carefully in a
strong box of corrugated cardboard with plenty of packing
material.
2 Be sure to include your RMA number inside the package, along
with your name and address. Put your return address and
your RMA number on the shipping label as well.
3 Include proof of the date of purchase in the package.
4 Ship th e well-packed unit to the following address:
Technical Support Department
U.S. Robotics, Inc.
8100 North McCormick Boulevard
Skokie, Illinois 60076-2999
U.S. Robotics will repair the unit and return it to you via United
Parcel Service.