2 Troubleshooting Procedures
2.2 Troubleshooting Flowchart
If the diagnostics program cannot detect an error, the problem may be intermittent. The Running
Test program should be executed several times to isolate the problem. Check the Log Utilities
function to confirm which diagnostic test detected an error, then perform the appropriate
troubleshooting procedures as follows:
1. If an error is detected by the system test, memory test, printer test, expansion test or real
timer test, perform the System Board Troubleshooting Procedures in Section 2.4.
2. If an error is detected by the floppy disk test, perform the FDD Troubleshooting
Procedures in Section 2.5.
3. If an error is detected by the hard disk test, perform the HDD Troubleshooting Procedures
in Section 2.6.
4. If an error is detected by the keyboard test, perform the Keyboard Troubleshooting
Procedures in Section 2.7.
5. If an error is detected by the display test, perform the Display Troubleshooting
Procedures in Section 2.8.
6. If an error is detected by the CD-ROM/DVD-ROM test, perform the CD-RW/DVD,
DVD-ROM, DVD-R/-RW and DVD Multi Drive Troubleshooting Procedures in Section
2.9.
7. If an error is detected by the Modem test, perform the Modem Troubleshooting
Procedures in Section 2.10 or the LAN Troubleshooting Procedures in Section 2.11.
8. If an error is detected by the Sound test, perform the Sound Troubleshooting Procedures
in Section 2.13.
2-6
Satellite A20 Maintenance Manual (960-444)
Summary of Contents for Satellite A20 Series
Page 6: ...vi Satellite A20 Maintenance Manual 960 444 ...
Page 11: ...Chapter 1 Hardware Overview ...
Page 12: ...1 Hardware Overview 1 ii Satellite A20 Maintenance Manual 960 444 ...
Page 36: ......
Page 45: ...Chapter 2 Troubleshooting Procedures ...
Page 46: ...2 Troubleshooting Procedures 2 ii Satellite A20 Maintenance Manual 960 444 ...
Page 50: ...2 Troubleshooting Procedures 2 vi Satellite A20 Maintenance Manual 960 444 ...
Page 109: ...Chapter 3 Tests and Diagnostics ...
Page 110: ...3 Tests and Diagnostics 3 ii Satellite A20 Maintenance Manual 960 444 ...
Page 195: ...3 Tests and Diagnostics 3 26 SETUP 3 84 Satellite A20 Maintenance Manual 960 444 ...
Page 196: ...Chapter 4 Replacement Procedures ...
Page 197: ...4 Replacement Procedures 4 ii Satellite A20 Maintenance Manual 960 444 ...
Page 205: ...4 Replacement Procedures 4 x Satellite A20 Maintenance Manual 960 444 ...
Page 426: ...Appendices ...
Page 427: ...Appendices App ii Satellite A20 Maintenance Manual 960 444 ...
Page 439: ...Appendices Appendix A Handling the LCD module A 6 Satellite A20 Maintenance Manual 960 444 ...
Page 473: ...Appendices Apx C Pin Assignments C 26 Satellite A20 Maintenance Manual 960 444 ...
Page 487: ...Appendices Appendix E Key Layout E 6 Satellite A20 Maintenance Manual 960 444 ...
Page 489: ...Appendices Appendix F Wiring Diagrams F 2 Satellite A20 Maintenance Manual 960 444 ...
Page 491: ...Appendices Appendix G BIOS Rewrite Procedures G 2 Satellite A20 Maintenance Manual 960 444 ...
Page 493: ...Appendices Appendix H EC KBC Rewrite Procedures H 2 Satellite A20 Maintenance Manual 960 444 ...
Page 495: ...Appendices Appendix I Reliability I 2 Satellite A20 Maintenance Manual 960 444 ...