
2.9 DVD-ROM and CD-RW/DVD-ROM Troubleshooting
2 Troubleshooting Procedures
2.9 CD-RW/DVD, DVD-ROM, DVD-R/-RW, and DVD Multi Drive
Troubleshooting
This section describes how to determine if the computer’s internal CD-RW/DVD, DVD-ROM,
DVD-R/-RW drive, or DVD Multi drive is functioning properly. Perform the steps below starting
with Procedure 1 and continue with the other procedures as required.
Procedure 1: Drive Cleaning Check
Procedure 2: Diagnostic Test Program Execution Check
Procedure 3: Connector Check and Replacement Check
Procedure 1
Drive Cleaning Check
1. Turn off the power to the computer.
2. Open the CD/DVD drawer by inserting a slender object such as a straightened paper clip
into the eject hole. The object must be long enough to activate the eject mechanism.
3. Clean the laser pickup lens with a lens cleaner. Apply the cleaner to a cloth and wipe the
lens.
4. If the drive still does not function properly after cleaning, go to Procedure 2.
Procedure 2
Diagnostic Test Program Execution Check
The CD-ROM/DVD-ROM test program is stored in the Diagnostics Disk.
For the DVD-ROM test, prepare a test DVD (TOSHIBA-EMI DVD-ROM Test Media TSD-1).
For the CD-RW test, use CD-RW media that supports four-speed writing (media manufactured
by RICOH or Mitsubishi Chemical are recommended).
Then insert the Diagnostics Disk in the computer’s floppy disk drive, turn on the computer and
run the test. Refer to Chapter 3,
Tests and Diagnostics,
for more information about the
diagnostics test procedures.
If any errors occur while executing the CD-ROM/DVD-ROM test, go to Procedure 3.
Satellite A20 Maintenance Manual (960-444)
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Summary of Contents for Satellite A20 Series
Page 6: ...vi Satellite A20 Maintenance Manual 960 444 ...
Page 11: ...Chapter 1 Hardware Overview ...
Page 12: ...1 Hardware Overview 1 ii Satellite A20 Maintenance Manual 960 444 ...
Page 36: ......
Page 45: ...Chapter 2 Troubleshooting Procedures ...
Page 46: ...2 Troubleshooting Procedures 2 ii Satellite A20 Maintenance Manual 960 444 ...
Page 50: ...2 Troubleshooting Procedures 2 vi Satellite A20 Maintenance Manual 960 444 ...
Page 109: ...Chapter 3 Tests and Diagnostics ...
Page 110: ...3 Tests and Diagnostics 3 ii Satellite A20 Maintenance Manual 960 444 ...
Page 195: ...3 Tests and Diagnostics 3 26 SETUP 3 84 Satellite A20 Maintenance Manual 960 444 ...
Page 196: ...Chapter 4 Replacement Procedures ...
Page 197: ...4 Replacement Procedures 4 ii Satellite A20 Maintenance Manual 960 444 ...
Page 205: ...4 Replacement Procedures 4 x Satellite A20 Maintenance Manual 960 444 ...
Page 426: ...Appendices ...
Page 427: ...Appendices App ii Satellite A20 Maintenance Manual 960 444 ...
Page 439: ...Appendices Appendix A Handling the LCD module A 6 Satellite A20 Maintenance Manual 960 444 ...
Page 473: ...Appendices Apx C Pin Assignments C 26 Satellite A20 Maintenance Manual 960 444 ...
Page 487: ...Appendices Appendix E Key Layout E 6 Satellite A20 Maintenance Manual 960 444 ...
Page 489: ...Appendices Appendix F Wiring Diagrams F 2 Satellite A20 Maintenance Manual 960 444 ...
Page 491: ...Appendices Appendix G BIOS Rewrite Procedures G 2 Satellite A20 Maintenance Manual 960 444 ...
Page 493: ...Appendices Appendix H EC KBC Rewrite Procedures H 2 Satellite A20 Maintenance Manual 960 444 ...
Page 495: ...Appendices Appendix I Reliability I 2 Satellite A20 Maintenance Manual 960 444 ...