2 Troubleshooting Procedures
2.10 Modem Troubleshooting
Procedure 2
Connector Check and Replacement Check
The Modem is installed as a modem daughter card (MDC). If the modem malfunctions, there
may be a bad connection between the MDC and the sound board, or the sound board and the
system board. Or the MDC, the sound board, the system board or their connectors might be
damaged.
Disassemble the computer following the steps described in Chapter 4,
Replacement Procedures
and perform the following checks:
Check 1 Make sure the MDC is firmly connected to PJ3010 on the sound board, and the RJ-11
Jack (modem jack) is firmly connected to MDC JP1.
RJ-11
(Modem
jack)
Sound board
PJ3010
JP1
MDC
System board
PJ9600
PJ9601
PJ9511
PJ9510
If a connector is disconnected, connect it firmly and repeat Procedure 1. If the
Modem is still not functioning properly, perform Check 2.
Check 2 The RJ-11 jack may be defective or damaged. Replace the RJ-11 jack with a new one
following the steps in Chapter 4,
Replacement Procedures
. If the modem is still not
functioning properly, perform Check 3.
Check 3 The MDC may be defective or damaged. Replace it with a new one following the
steps in Chapter 4,
Replacement Procedures
. If the modem is still not functioning
properly, perform Check 4.
Check 4 The sound board or system board may be defective or damaged. Replace the sound
board or system board with a new one following the steps in Chapter 4,
Replacement
Procedures
.
2-48
Satellite A20 Maintenance Manual (960-444)
Summary of Contents for Satellite A20 Series
Page 6: ...vi Satellite A20 Maintenance Manual 960 444 ...
Page 11: ...Chapter 1 Hardware Overview ...
Page 12: ...1 Hardware Overview 1 ii Satellite A20 Maintenance Manual 960 444 ...
Page 36: ......
Page 45: ...Chapter 2 Troubleshooting Procedures ...
Page 46: ...2 Troubleshooting Procedures 2 ii Satellite A20 Maintenance Manual 960 444 ...
Page 50: ...2 Troubleshooting Procedures 2 vi Satellite A20 Maintenance Manual 960 444 ...
Page 109: ...Chapter 3 Tests and Diagnostics ...
Page 110: ...3 Tests and Diagnostics 3 ii Satellite A20 Maintenance Manual 960 444 ...
Page 195: ...3 Tests and Diagnostics 3 26 SETUP 3 84 Satellite A20 Maintenance Manual 960 444 ...
Page 196: ...Chapter 4 Replacement Procedures ...
Page 197: ...4 Replacement Procedures 4 ii Satellite A20 Maintenance Manual 960 444 ...
Page 205: ...4 Replacement Procedures 4 x Satellite A20 Maintenance Manual 960 444 ...
Page 426: ...Appendices ...
Page 427: ...Appendices App ii Satellite A20 Maintenance Manual 960 444 ...
Page 439: ...Appendices Appendix A Handling the LCD module A 6 Satellite A20 Maintenance Manual 960 444 ...
Page 473: ...Appendices Apx C Pin Assignments C 26 Satellite A20 Maintenance Manual 960 444 ...
Page 487: ...Appendices Appendix E Key Layout E 6 Satellite A20 Maintenance Manual 960 444 ...
Page 489: ...Appendices Appendix F Wiring Diagrams F 2 Satellite A20 Maintenance Manual 960 444 ...
Page 491: ...Appendices Appendix G BIOS Rewrite Procedures G 2 Satellite A20 Maintenance Manual 960 444 ...
Page 493: ...Appendices Appendix H EC KBC Rewrite Procedures H 2 Satellite A20 Maintenance Manual 960 444 ...
Page 495: ...Appendices Appendix I Reliability I 2 Satellite A20 Maintenance Manual 960 444 ...