Symantec Veritas Cluster Server One, Installation Manual

Page: 150 / 210

150 Troubleshooting
Re-authenticating the client
Re-authenticating the client
If authentication fails, the VCS One client does not start. If the client fails to
start, check the client log for details about the failure, and follow the
instructions in this section to reauthenticate the client.
How to recognize if authentication has failed
This section provides a sample client log message for an authentication failure.
The following error message is shown in the client log file at:
%vcsone_home%\log
(typically,
C:\Program Files\Veritas\Cluster
Server One\log
):
2008-08-25 15:26:31 VCS One ERROR V-97-19-12358 Failed to obtain
the credential from Local cache, please ensure that the System
credential is deployed on the node and the System does not lag
behind the PM node
If authentication fails, the product installer does not display an error message
during installation, but the installer log contains the following message:
haat execpkg ERROR V-18-7135 Failed to execute package
The installer log file is at
%allusersprofile%\application
data\Veritas\VPI\log
.
Reasons authentication might fail
When you install the VCS One client, authentication can fail for the following
reasons:
■ Incorrectly set firewall ports that cause communication issues.
■ The client system time lags behind the Policy Master server time by more
than 30 minutes.
■ The installer did not add a principle for the client.
If you upgrade the client, the credential may no longer be valid for one of the
following reasons:
■
The credentials were not backed up
■
The client credential cache is deleted
■
You did not re-deploy the client
■ Credentials are not valid with the current broker
Re-authenticating the client
If the client log file indicates that authentication failed, follow the steps in this
section to re-authenticate the client.