8
Service
Fault list
Operating Instructions – CMP ELVCD
85
8.4
Fault list
The following table helps you with troubleshooting. The fault codes are available in
MultiMotion from version V180.100.
Code CANopen
code
Error
Possible cause
Measure
3
17168
Motor overtem-
perature
•
The KTY motor tempera-
ture sensor indicates that
the motor temperature has
exceeded the permitted
limit.
•
Check if the drive is unable to
move freely.
•
Contact SEW-EURODRIVE
Service.
4
16912
Undertemperat-
ure/overtemper-
ature of the
power electronics
•
The temperature of the
power electronics is bey-
ond the permitted range of
−40 °C to +85°C.
•
Check the ambient temperature.
•
Observe derating characteristic
curve.
•
Contact SEW-EURODRIVE
Service.
5
29586
Faulty sine-co-
sine supply
•
The angular encoder is de-
fective or an incorrect an-
gular encoder was selec-
ted.
•
Contact SEW-EURODRIVE
Service.
6
29585
Sine-cosine
R2485 commu-
nication error
•
The angular encoder is de-
fective or an incorrect an-
gular encoder was selec-
ted.
•
Contact SEW-EURODRIVE
Service.
7
29584
Sine-cosine en-
coder track signal
error or offset
error
•
The angular encoder is de-
fective or an incorrect an-
gular encoder was selec-
ted.
•
Contact SEW-EURODRIVE
Service.
8
29568
Faulty resolver
signals/encoder
supply
•
The angular encoder is de-
fective or an incorrect an-
gular encoder was selec-
ted.
•
Contact SEW-EURODRIVE
Service.
9
20755
Error 5 V elec-
tronics supply
•
Internal fault
•
Contact SEW-EURODRIVE
Service.
10
20756
Error 12 V elec-
tronics supply
•
24 V voltage supply failed.
•
Check and remedy the 24 V
supply.
•
Internal fault
•
Contact SEW-EURODRIVE
Service.
11
20754
24 V supply fault
•
The 24 V voltage supply is
outside the permitted range
of 16 – 32 V.
•
Check and remedy the 24 V
supply.
12
Conflict between
hardware and
firmware
•
Firmware does not match
hardware.
•
Contact SEW-EURODRIVE
Service.
13
21008
Current measure-
ment offset error
•
Internal fault
•
Contact SEW-EURODRIVE
Service.
22759468/EN – 11/2017
