QIAsymphony SP/AS Consolidated Operating Guide 12/2017
176
Error
Comments and suggestions
Assay list does not
display expected Assay
Parameter Set.
Ensure that the required Assay Parameter Set(s) and Assay Definition files have been transferred
to the QIAsymphony SP/AS instruments before starting assay definition.
Check all categories in the
Available assays
list for the expected Assay Parameter Sets.
Check whether the expected Assay Parameter Set was configured for usage in Independent or
Integrated mode.
In
Assay Setup/Assay Selection
screen, if using a work list, switch between the
Assay list
and
the
Work list
mode and check all categories in
the Available assays
list for the expected Assay
Parameter Sets.
Note
: This only applies in
Independent
mode.
13.7.2
Inventory scan errors
Error
Comments and suggestions
The inventory scan of the
drawers detects an
adapter on “slot X”
although no adapter has
been placed there.
Do not expose the QIAsymphony SP/AS instruments to direct sunlight (see Section 4.2 of the
QIAsymphony SP/AS User Manual — General Description
).
Ensure that the bar codes on the drawer are clean and can be easily read.
If the error persists, contact QIAGEN Technical Services.
The bar code of an
elution or assay rack
cannot be read using the
handheld bar code
scanner.
Make sure that the handheld bar code scanner is correctly connected to the QIAsymphony
SP/AS instruments. Try to read other bar codes with the scanner. Ensure that all bar codes can
be easily read.
Check that the bar code format can be read by the handheld bar code scanner. See
Appendix A of the
QIAsymphony SP/AS User Manual — General Description
for a list of
compatible bar code types.
Define the elution slot/elution rack using the touchscreen.
Adapter bar code not
readable.
Do not expose the QIAsymphony SP/AS instruments to direct sunlight (see Section 4.2 of the
QIAsymphony SP/AS User Manual — General Description
).
Ensure that the bar codes on the drawer are clean and can be easily read.
Run cannot be started
because an inventory
scan must be performed.
Before an assay run can be started an inventory scan of each drawer must be successfully
performed. Open and then close each drawer to start the inventory scan.
If an inventory scan has already been performed, do not open the hood before starting the
assay run. If the hood was opened after performing an inventory scan, the inventory scan must
be performed again.
Tip chute not detected.
Ensure that the tip chute is correctly installed on the QIAsymphony AS.
Do not expose the QIAsymphony SP/AS instruments to direct sunlight (see Section 4.2 of the
QIAsymphony SP/AS User Manual — General Description
).
Tip racks have been
loaded but are not
detected.
Ensure that tip racks are correctly loaded.
We recommend only loading full tip racks.
Inventory scan does not
start.
Ensure that the hood and all drawers are properly closed. Press
Yes
in the message that
appears.
Another inventory scan
was requested by the user
while an inventory scan
was already running.
The inventory scan was queued and will be started as soon as the current inventory scan is
complete.
Summary of Contents for QIAsymphony SP
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