Qiagen QIAsymphony SP, Operating Manual

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QIAsymphony SP/AS Consolidated Operating Guide 12/2017 160
13.4 Error codes
Error code Description Comments and suggestions
23 XYC/PCM: invalid position. One or more positions are inaccessible. If the problem occurs
during eluate transfer, ensure that only a 24-well elution rack
is used on “Elution slot 4”.
If the error is related to another position on the instrument
worktable, contact QIAGEN Technical Services.
2070 Pipetting channel module: no liquid
level found. Source container could be empty or an error occurred during
liquid-level detection. Samples are flagged as “invalid”.
2081 Clot detected. A clot has formed in a sample and cannot be transferred by
the QIAsymphony SP. Remove the clot(s) and process the
sample in a new batch.
31656 The inventory scan detected an
unexpected eluate rack on slot X that
is not registered in the system.
The inventory scan of the “Eluate” drawer detected an elution
rack on the displayed elution slot. Open the “Eluate” drawer,
define the elution rack type by selecting the elution slot, and
then assign an elution rack type from the list. Alternatively,
remove the elution rack from the “Eluate” drawer. Close the
“Eluate” drawer and run another inventory scan.
31657 The Inventory Scan detected a
missing eluate rack on slot X
(expected rack type: Y).
A rack has been removed from slot X, but this rack was not
removed in the software.
Either replace the missing rack on the slot, or remove the rack
in the software.
31658 The Inventory Scan cannot detect an
adapter bar code on eluate rack on
slot X
(expected rack type: Y).
A rack has been detected on slot X that does not match the
rack that is defined for the run in the software.
Either remove the rack from the slot, or adjust the rack
definition in the software.
31659 The Inventory Scan detected a wrong
adapter type on eluate rack on slot X
(expected rack type: Y).
A rack on slot X has been replaced with another rack that
does not match the rack that is defined for the run in the
software.
Either replace the original rack on the slot or remove the
original rack and redefine the new rack in the software.
31680 The eluate labware X is not
recommended for use with the
ACS Y.
See Error Code 70505.
32010 Can't change batch, batch is in state
ON_HOLD.
Remove all samples from the QIAsymphony SP and insert them
again. Redefine sample batch(es).
32015 The eluate cooling for slot X is not
supported. If the protocol requires cooling of the elution rack, use slot 1
and activate cooling.
33021 Unexpected cartridge found on slot
“'Extractor-2”. Rod covers have been detected on the magnetic head. The run
cannot be started.
Check and then clean up the worktable.
45001 No fitting adapter(s) found for master
mix X for assay definition “Y” (assay
info index Z). The reagent holders do not have the capacity to hold the
calculated volumes of reagent.
To reduce the number of tube positions required on the
reagent holders, reduce the number of assays or reduce the
number of samples. Alternatively you could reduce the number
of replicates for samples, assay controls, assay standards, and
no template controls.