Qiagen QIAsymphony SP, Operating Manual

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QIAsymphony SP/AS Consolidated Operating Guide 12/2017 165
Error code Description Comments and suggestions
140057 The system detected that there are
still 8-Rod Covers on the rodcover
plate in the extractor after unloading
all rodcover.
Perform the automatic cleanup procedure in the maintenance
dialog to clean up the instrument. Afterwards setup a new run.
If the problem persists, contact QIAGEN Technical Services.
140060 Heating/cooling temperature on slot
X not reached within Y seconds.
A problem occurred during heating or cooling of the samples.
Note : Do not pause the run during the lysis step. Inventory
scans (e.g., inventory scan of the “Eluate” drawer) may result
in the lysis time being exceeded. All samples in the
corresponding batch will be flagged as “unclear”.
The lysis station did not reach the preset lysis temperature
before the lysis step started. Restart the QIAsymphony SP.
This error is logged in the result file. All samples in the
corresponding batch will be flagged as “unclear”.
If the error persists, contact QIAGEN Technical Services.
180038 Slot cooling supervision detected
temperature violation begin for slot
Rxn X Drawer$RackCarrier-Y.
Ensure that the adapters are precooled to 4°C before placing
them on the cooling positions.
Ensure that the operating conditions meet the specifications as
described in Appendix A of the QIAsymphony SP/AS User
Manual — General Description .
If the error persists, contact QIAGEN Technical Services.
266005 X input position(s) do(es) not contain
enough liquid in order to process the
configured run. Check sample
volumes, assay definitions, and
assignments of sample to assay
definitions.
The sample volume is insufficient for the assay(s) and/or
number of replicates.
Check if the sample volume corresponds to the sample volume
defined in the Sample Rack Layout screen.
Provide sufficient sample volume and update the volume
information for the sample rack.
Alternatively assign a different Assay Parameter Set, remove
assay assignments from samples, or change the number of
replicates for samples.
300009 An error from the X was detected
during initialization of the system and
the system will now restart.
An error occurred during initialization.
Restart the instrument(s).
If the problem persists, contact QIAGEN Technical Services
and provide the trace file.
310003 File transfer has not been processed.
No instruments are configured in the
automatic transfer file configuration
file “X” of the QIAsymphony
Management Console. File transfer cannot be processed.
Check the configuration of the
Automatic File Transfer tool in
the QIAsymphony Management Console. Ensure that the
QIAsymphony SP/AS instruments are configured for
Automatic
File Transfer . For more information, see Section 8 of the
QIAsymphony Management Console User Manual .
330005 The entered bar code of the rack is
already in use in a rack file
associated with another drawer and
therefore cannot be used on this
drawer.
A rack with this bar code has been used previously. The
following situations may have occurred:
The bar code was used for a sample rack on the
QIAsymphony SP and was then used for an eluate rack on the
QIAsymphony AS.
The bar code was used for an eluate rack on the
QIAsymphony SP and afterwards for a sample rack on the
QIAsymphony SP.
The bar code was used for an assay rack on the
QIAsymphony AS and then for a sample rack on the
QIAsymphony SP.
Use a different bar code for the rack.