Qiagen QIAsymphony SP, Operating Manual

Page: 158 / 216

QIAsymphony SP/AS Consolidated Operating Guide 12/2017 158
Information
The Information tab displays notes about the screen’s behavior and/or
information about the screen’s view. The help text describes options for the user
in context.
Instructions
The
Instructions
tab shows a detailed description of the steps the user will need
to execute.
Checklist
The Checklist tab includes a selection of different topics the user may check for
the actual context. The particular checks described within the checklist do not
need to be rigorously executed.
Note : A software Help dialog may consist of fewer than the 3 types of text.
13.3 Contacting QIAGEN Technical Services
If an error persists and you need to contact QIAGEN Technical Services, make a record of the
incident and create an instrument report file.
13.3.1 Make a record of the incident
1. Note down all steps that were performed before and after the error occurred.
2. Document any messages that appeared on the touchscreen.
Note : It is important that you can tell us the error code and the associated text. This
information will help the QIAGEN Field Service Specialist and Technical Services to resolve
the error.
Note : In some cases the software does not list the error message on the touchscreen. The error
is documented in the system log file either for the QIAsymphony AS or QIAsymphony SP.
3. Note the date and time at which the error occurred.
4. Provide a detailed description of the incident. For example, provide a photograph of the
worktable and record the following information:

Where on the QIAsymphony SP/AS instruments did the error occur?

In which step of the protocol did the error occur?

What was observed (e.g., has something broken, are tips or sample prep cartridges in
unusual places on the worktable?) and what was expected?

Was there any unexpected noise?