Qiagen QIAcuity 911000, User Manual

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QIAcuity User Manual 06/2022 279
Troubleshooting the instrument and software
Installation and maintenance
a) Instrument doesn’t power on Check if the power outlet is working properly and the correct
voltage is applied. Check the correct connection of the power
cable between power outlet and instrument power inlet. If the
instrument fuses are blown, please contact QIAGEN Technical
Services.
b) Handler blocked If the hand can’t move freely during initialization of the
instrument, please check if the transport locking screw was
removed according to the installation procedure.
c) Overheating If an overheating error is shown or the instrument shuts off during
an operation, please ensure correct ventilation of the instrument
and correct environmental conditions according the installation
chapter requirements. Please ensure that the air filter is not
clogged and exchanged on a regular basis.
d) The connection between the instrument
and the QIAcuity Software Suite is not
working after the connection was
changed from a direct to a LAN
connection or vice versa, or after a
network IP reassignment (e.g., via
DHCP settings).
The QIAcuity Software Suite requires a new certificate. Open the
Control Panel on the Windows PC and search for “Programs and
Features”. Right click on QIAcuity Software Suite program and
choose the Change option. You will see a window, offering three
options (Repair, Uninstall, and Cancel). Before starting the repair
function, please ensure that the cable is properly connected to a
laptop and the Instrument or a network, depending on the
selected setup. Click the Repair button and proceed with the
instructions. Then, restart the laptop. See section Renew certificate
for more details.
Note : Do not use the uninstall option as this would delete all
existing plate data.
e) A data directory was detected as an
“unknown variable postgresqlini” error
that occurred during installation
Ambient temperatures of below 17°C (63°F) require an
equilibration phase of approx. 30–60 min at the location where
the instrument will be used before the instrument is powered on
Plate loading
a) Plate presence/orientation The instrument detects the proper orientation of the plate. Please
ensure that the barcode is pointed to the instrument back and the
microstructures to the bottom.
b) Plate Seal presence A missing Plate Seal is detected by the instrument. Please ensure
that always a closed plate with Plate Seal is loaded into the
instrument. A run cannot be started if a plate seal is not detected
by the instrument. Only use QIAGEN products for closing the
plates.
c) Drawer blocking If the drawer is retrieved and blocked, please ensure that the
plate is correctly loaded into the drawer and parallel to the base
surface of the drawer.
d) Plate retrieving If a plate couldn’t be retrieved correctly in the instrument, please
ensure that the Plate Seal is applied properly and not overlapping
more than 1mm at the plate side surfaces.
e) Plate barcode cannot be linked to an
experiment; or Plate barcode cannot
be read
Check for any typo in the plate barcode of the experiment in the
QIAcuity Software Suite.
f) Run cannot start Check if the QIAcuity Software Suite is online.