Qiagen QIAcuity 911000, User Manual

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QIAcuity User Manual 06/2022 272
Troubleshooting
General information
This section provides information about what to do if an error occurs while using QIAcuity.
Contacting QIAGEN Technical Services
Whenever you encounter a QIAcuity error, ensure that you have the following information at hand:

Software version

Sample input material

Detailed description of the error situation

Serial number of the instrument
This information will help you and your QIAGEN Technical Service Specialist to deal most efficiently
with your issue.
Note : For most cases, to allow proper analysis of an error situation, the support package either
from the instrument and/or the Suite is required. Refer to Creating a support package.
Note : Information about the latest software and protocol versions can be found at
www.qiagen.com/MyQIAcuity . In some cases, updates may be available for addressing specific
problems.
Performing a self-check on the QIAcuity instrument
The QIAcuity software can perform a self-check of the instrument to check the state of the device.
There are two types of self-checks:

Quick test : This test does not include any hardware movement

Extended test : This test includes hardware movement. All modules return to their initial
positions. If a plate is detected in the gripper, the plate is returned to the drawer.
To start a self-check, follow these steps:
1. Tap Tools .
2. Tap Self-check .