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Chapter 4: Repair information
The event log contains the following columns:
•
Date/Time -
the date and time the event was reported to the EFC
Server.
•
Event -
an event number and brief description of the event.
Include both the event number and description when reporting
an event to third-level customer support.
•
Product -
the product associated with the event. Some events are
associated with the EFC Management Services application, while
others are associated with a specific instance of the Element
Manager application. In the latter case, the product, IBM
TotalStorage SAN32M1 switch, configured name (or internet
protocol (IP) address) associated with the instance are displayed.
•
Qualifier -
this column provides an event qualifier for use by
engineering personnel. Include this number when reporting an
event to third-level customer support.
•
Data -
additional event data for fault isolating a problem. Use the
information when fault isolating a call-home problem, or include
the information when reporting an event to third-level customer
support.
EFC session log
The Session Log displays a session (login and logout) history for the
EFC Server, including the date and time, user name, and network
address of each session. This information is useful for system
administrators and users. To open the Session Log, select Session Log
from the Logs menu at the Products View.
For a description of the Session Log and an explanation of button
functions at the bottom of the log window, refer to the McDATA
Enterprise Fabric Connectivity Manager User Manual (620-005001).
EFC product status log
The Product Status Log (
Figure 172
) records an entry when the status
of a switch changes. The log reflects the previous status and current
status of the switch, and indicates the instance of a IBM TotalStorage
SAN32M1 switch
Element Manager application that should be
opened to investigate a problem. The information is useful to
maintenance personnel for fault isolation and repair verification.
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