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Service Reference Guide, dc5100
Setup Utilities and Diagnostics Features
4. Select
Interactive Mode
or
Unattended Mode
. In Interactive Mode, the diagnostic software
will prompt you for input during tests that require it. Some tests require interaction and will
display errors or halt testing if selected in conjunction with Unattended Mode.
❏
Interactive Mode provides maximum control over the testing process. You determine
whether the test passed or failed and may be prompted to insert or remove devices.
❏
Unattended Mode does not display prompts. If errors are found, they are displayed when
testing is complete.
5. Click the
Begin Testing
button at the bottom of the window. Test Status is displayed,
showing the progress and result of each test. For more details on the tests run, click the
Log
tab or click
Tab
at the top of the screen and select
Log
.
6. To view a test report, select one of three tabs:
❏
Status
—Summarizes the tests run, passed, and failed during the current testing session.
❏
Log
—Lists tests run on the system, the numbers of times each test has run, the number
of errors found on each test, and the total run time of each test.
❏
Error
—Lists all errors found on the computer with their error codes.
7. To save a test report:
❏
Select the
Log
tab
Save
button to save a Log tab report.
❏
Select the
Error
tab
Save
button to save an Error tab report.
8. To print a test report:
❏
If the report is on the Log tab, select
File > Save As
, then print the file from the selected
folder.
❏
If the report is on the Error tab, select the
Error
tab
button.
9. If errors are found, click the
Error
tab to display more detailed information and
recommended actions.
10. Click
or save the error information for future reference.
11. To exit Diagnostics for Windows, click
File
>
Exit
.
2.4 Configuration
Record
The Configuration Record utility is a windows-based information-gathering tool that gathers
critical hardware and software information from various computer subsystems. The information
includes such things as the ROM, asset tag, processor, physical drives, PCI devices, memory,
graphics, operating system version number, operating system parameters, and the operating
system startup files to give a complete view of the computer. Configuration Record provides a
means for automatically identifying and comparing configuration changes, and has the ability to
maintain a configuration history. The information can be saved as a history of multiple sessions.
This utility allows the resolution of problems without taking the computer offline and assists in
maximizing the computer availability. The information obtained by the utility is useful in
troubleshooting system problems, and streamlines the service process by enabling quick and easy
identification of system configurations.
The utility displays it findings in a
Now.log
file. If the original
Base.log
file is present in the
cpqdiags
directory, the
Base.log
file is displayed next to the
Now.log
file in a split window with
the differences between the two highlighted in the color red.
