D–26
376220-001
Service Reference Guide, dc5100
Solving CD-ROM and DVD Problems
Solving CD-ROM and DVD Problems
Problem
Cause
Solution
System will not boot from
CD-ROM or DVD drive.
Removable Media Boot
is not enabled through
the Computer Setup
utility.
Run the Computer Setup utility and
enable booting to removable media
and verify boot order settings.
Non-bootable CD in
drive.
Try a bootable CD in the drive.
Network Server Mode
is enabled in Computer
Setup.
Run Computer Setup and disable
Network Server Mode in
Security
> Password Options
.
Boot order not correct.
Run Computer Setup and change
boot sequence in
Storage > Boot
Order
.
CD-ROM or DVD devices
are not detected or driver is
not loaded.
Drive is not connected
properly or not properly
configured.
1. Reconnect power and data
cables to the drive.
2. Install correct device driver.
Movie will not play in the
DVD drive.
Movie may be
regionalized for a
different country.
See the documentation that came
with the DVD drive.
Decoder software is not
installed.
Install decoder software.
Damaged media.
Replace media.
Movie rating locked out
by parental lock.
Use DVD software to remove
parental lock.
Media installed upside
down.
Reinstall media.
Cannot eject compact disc
(tray-load unit).
Disc not properly seated
in the drive.
1. Turn off the computer and insert
a thin metal rod into the
emergency eject hole and push
firmly.
2. Slowly pull the tray out from the
drive until the tray is fully
extended, then remove the disc.
CD-ROM, CD-RW,
DVD-ROM, or DVD-R/RW
drive cannot read a disc or
takes too long to start.
Media has been
inserted upside down.
Re-insert the Media with the label
facing up.
The DVD-ROM drive
takes longer to start
because it has to
determine the type of
media played, such as
audio or video.
Wait at least 30 seconds to let the
DVD-ROM drive determine the type
of media being played. If the disc
still does not start, read the other
solutions listed for this topic.
