Service Reference Guide, dc5100
376220-001
D–29
Unable to connect to the
Internet. (continued)
Cookies are corrupted.
Windows XP
1. Select
Start > Control
Panel
.
2. Double-click
Internet
Options
.
3. On the
General
tab, click the
Delete Cookies
button.
Cannot automatically
launch Internet programs.
You must log on to the
ISP before some
programs will start.
Log on to the ISP and launch the
desired program.
Internet takes too long to
download Web sites.
Modem is not set up
properly.s
Verify that the correct modem speed
and COM port are selected.
For Windows XP
1. Select
Start > Control
Panel
.
Continue with step #2
2. Double-click
System
.
3. Click the
Hardware
tab.
4. In the Device Manager area,
click the
Device Manager
button.
5. Double-click
Ports (COM &
LPT)
.
6. Right-click the COM port your
modem uses, then click
Properties
.
7. Under
Device status
, verify
that the modem is working
properly.
8. Under
Device usage
, verify
the modem is enabled.
9. If there are further problems,
click the
Troubleshoot
button
and follow the on-screen
instructions.
Solving Internet Access Problems
(Continued)
Problem
Cause
Solution
