H3C XE 200 IP, Operation Manual

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Operation Manual – Call Services
H3C XE 200/2000 IP PBX
Chapter 22 Automatic Operator Service
22-1
Chapter 22 Automatic Operator Service
22.1 Overview
22.1.1 Introduction to Automatic Operator Service
The automatic operator service enables a subscriber to perform two-stage dialing as
needed. After dialing the access code and establishing a call connection with the XE IP
PBX, the subscriber receives a voice prompt from the XE IP PBX. Then the subscriber
can establish a call connection with the callee, who can provide related service.
To use the automatic operator service:
z
MS should be enabled on the XE IP PBX first. Otherwise, a subscriber will hear the
busy tone when attempting to use this service.
z
Out-band dialing support is required.
22.1.2 Features of Automatic Operator Service
z
Only one callee is supported by the automatic operator number.
z
The automatic operator number cannot act as a forwarding or forwarded-to
number.
z
A subscriber using the automatic operator service cannot be forwarded to the
automatic operator number.
z
You need to record the access the voice prompt for the automatic operator service,
store it on the XE IP PBX, and configure a media ID for it.
Note:
Voice prompts occupy media IDs 0 to 10000. Therefore, you need to set an ID greater
than 10000 for the access voice prompt of the automatic operator service to avoid
confliction.
22.1.3 Configuring and Using Automatic Operator Service
I. Configure automatic operator service
1) Store the access prompt tone file recorded for the automatic operator service into
the Flash memory of the XE IP PBX.
2) Configure a media ID for the file. Refer to the “Configuring a Media Resource” part
in the Media Server Operation module for details.