Operation Manual – Location Server Configuration
H3C XE 200/2000 IP PBX
Chapter 4 XE IP PBX Troubleshooting
4-1
Chapter 4 XE IP PBX Troubleshooting
4.1 Troubleshooting H.323 Gatekeeper
On an H.323 gatekeeper, a symptom may result from different causes. Follow the
description to diagnose and correct the problems you encounter.
I. The gatekeeper is unreachable from the H.323 gateway
Cause
: The IP address of the involved interface is not configured on the gatekeeper.
Diagnosis
: Use the
display current-configuration interface
command to check if
the involved interface on the gatekeeper is configured with an IP address.
Solution
: Configure the involved interface on the gatekeeper with an IP address.
II. The gatekeeper is reachable from the H.323 gateway, but calls cannot be set
up
1)
Cause 1
: The gatekeeper is not started.
Diagnosis
: On the gatekeeper use the
display current-configuration
command to
check if the PS is started in PS view and if the gatekeeper is started in GK view.
Solution:
On the gatekeeper run the
start
command in PS view and then the
start
command in GK view
.
2)
Cause
2
: The LS is not started.
Diagnosis
: Use the
display current-configuration
command to check if the LS is
started in LS view.
Solution
: Run the
start
command in LS view.
3)
Cause 3
: The gateway is not activated.
Diagnosis
: Check the configuration on the gateway if the gateway is permitted to
initiate a request to the gatekeeper for registration.
Solution
: Take the VG series voice gateways for example, use the
ras-on
command to
activate the H.323 gateway in GK-Client view.
4)
Cause
4
: H.323 gateway fails to register with the LS.
Diagnosis
: Use the
display location-server gateway h323
command to check if the
corresponding H.323 gateway exists in LS view on the LS (the two correspond to each
other by the gateway device identifiers). Meanwhile, check the registration status of the
gateway (the offline state indicates that the gateway failed to register).
Solution 1
: In LS view, add the corresponding H.323 gateway and assign the related
static route number.
Summary of Contents for XE 200/2000 IP
Page 7: ...Basic Configuration ...
Page 42: ...Process Server Configuration ...
Page 82: ...Location Server Configuration ...
Page 182: ...Feature ...
Page 259: ...System Management ...
Page 341: ...IP Performance and Application ...
Page 349: ...Media Server ...
Page 360: ...Call Services ...
Page 507: ...Appendix A ...
Page 511: ...Appendix B ...