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Print Quality

Problems

9-39

Troubleshooting Printer Problems

Troubleshooting Blank Printing

No images or characters appear on the page and the paper is not dis-
colored.

Follow this check list to troubleshoot this image defect. After each
action try a test page to see if you solved your problem.

Check consumables to see if they have reached end of life. If so,
then replace them. See chapter 2, “Consumables,” for informa-
tion.

Print 1 page for a test.

Print 20 pages for a test.

If you have tried these actions and your print quality is still not satis-
factory, see “Placing a Service Call” on page 9-68.

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

Summary of Contents for QMS 4060

Page 1: ...QMS 4060 Print System Operation 1800463 001C EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 2: ...tion Aldus Aldus PageMaker Aldus FreeHand Aldus Corporation Apple AppleTalk EtherTalk LaserWriter LocalTalk Macintosh TrueType Apple Computer Inc VINES Banyan CompuServe H R Block DEC DECnet VMS Digital Equipment Corporation PhoneNET Farallon Computing Inc Hewlett Packard HP PCL HP GL LaserJet Hewlett Packard Co IBM PC Token Ring International Business Machines Corporation Intel Intel Corporation ...

Page 3: ...nventions 1 3 Orientation 1 4 Printer Basics 1 5 The QMS 4060 Print System 1 5 Printer Components 1 6 2 Consumables Introduction 2 2 Consumable Life Expectancies 2 2 Job Size and Consumable Life 2 2 Average Life Expectancies 2 5 EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 4: ...ing the Cleaning Roller and Precharger 2 22 Replacing Developer 2 24 Replacing the Ozone Filter 2 33 Replacing the Drum Unit and Transfer Charger 2 35 Replacing the Fuser 2 43 Replacing the Pick Rollers 2 48 3 Printer Care Introduction 3 2 Handling the Printer 3 2 Cleaning the Printer 3 3 Cleaning Toner Spills 3 3 Tools for Cleaning 3 4 Printer Cleaning Intervals 3 4 General Cleaning Guidelines 3 ...

Page 5: ...er Jam on the 3000 Sheet LCOS Stacker 4 23 Clearing CrownCopy ADF Paper Jams 4 27 5 Advanced Printing Features Introduction 5 2 High Resolution Printing 5 2 Setting the Resolution 5 2 Printing Duplex 5 3 Automatic via a Paper Tray 5 3 Duplex Printing Tips 5 4 Tray Chaining 5 4 Setting Up Chaining Options 5 6 Collating Output 5 8 Chunk Collation 5 9 Advantages of Collation 5 10 Working with Status ...

Page 6: ...ole Mode 6 11 Using Remote Console 6 13 Console Commands 6 14 User Offline Mode Commands 6 14 Blocked Mode Commands 6 15 Admin Mode Commands 6 16 Print Job Status Information 6 17 System Information Commands 6 18 Listing Current Remote Console Sessions 6 23 Displaying the Active Jobs 6 23 Job Ordering Commands 6 25 Disk Operation Commands 6 30 System Setting Commands 6 38 System Console Mode Switc...

Page 7: ... 9 20 Hard disk Failure Messages 9 20 Reformatting the Drive and Reloading System Software 9 20 Testing PC Printer Communication 9 24 Creating the Test File 9 24 Sending the Test File 9 25 Miscellaneous Problems 9 26 No Advanced Status Page 9 26 No Start up Page 9 26 Paper Jam Message Stays On 9 27 Printer Resets 9 27 PostScript Errors 9 27 CrownNet Problems 9 28 Windows Driver Problems 9 28 Print...

Page 8: ...ark Lines on the Page 9 46 Fusing Problems on the Page 9 48 Light Print 9 50 Light Print with Background 9 52 Light Bands 9 54 Light Streaks 9 56 Overtoned Print 9 58 Residual Images on the Page 9 60 Voids or White Spots on the Page 9 62 Misregistration of the Page 9 64 Skewed Printing 9 66 Troubleshooting CrownCopy 9 67 Placing a Service Call 9 68 A QMS Customer Support Sources of Support A 2 You...

Page 9: ... 3 Operator Control Menu B 4 Administration Menu B 5 C Repacking the Printer Introduction C 2 Repacking Consumables C 2 Inserting Shipping Restraints C 17 Reinstalling Shipping Restraints C 17 Final Repacking Steps C 20 Repacking the Options C 27 v EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 10: ...EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 11: ...Chapter n Introduction on page 1 2 n Typographic Conventions on page 1 3 n Printer Basics on page 1 5 n The QMS 4060 Print System on page 1 5 n Printer Components on page 1 6 EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 12: ...onsumables Describes the Paper that s best suited for your printer how to load paper labels transparencies and how to replace the toner developer fuser rollers and print drum 3 Printer Care Describes how to handle and clean the printer 4 Printer Jams Provides you with detailed procedures for clearing jams 5 Advanced Printing Features Explains how to print duplex chain trays collate output print a ...

Page 13: ...A QMS Customer Support Provides product sales and support telephone numbers and describes how to communicate with QMS through CompuServe the Internet and Q FAX B Configuration Menu Provides you with a graphical flowchart of the configuration menu C Repacking the Printer Provides you with detailed procedures for repacking the printer and options for shipping Mixed Case Courier Text you type and mes...

Page 14: ...ene Vorgehensweise da sonst Verletzungsgefahr bestehen könnte Orientation All instructions in this and the other QMS manuals are referenced to the front of the printer For example if the installation instructions say that the LCOS is on the left side of the printer then it means you are facing the front of the printer and the LCOS is on your left lowercase italic Variable information in text UPPER...

Page 15: ...y input feeder or LCOS large capacity output stacker paper handling units If you decide to order these units later see the Options manual for more information and installation instructions Some basic features of the printer are n Paper input capacity of 1500 sheets 4500 with the LCIF n Paper stacking capacity of 500 sheets 2500 with the 2K LCOS n Paper stacking capacity of 500 sheets 3500 with the...

Page 16: ...compliance n Page recovery after printer jams n Easy jam removal n User friendly control panel Printer Components Refer to the illustrations and tables in this section when trying to find your way around the printer EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 17: ... for printer configuration Display Display Ejection Unit On Off Switch On Off Switch Output Tray Upper Right Cover Lower Right Cover Paper Size Indicator Main Power Switch Paper Level Indicators Front Door Control Control Panel Panel Contrast Contrast Control Control Function Function Buttons Buttons Power Indicator Power Indicator Upper Tray Middle Tray Lower Tray EDNord Istedgade 37A 9000 Aalbor...

Page 18: ...for adding toner and developer Lower Right Cover Access for clearing feed jams Main Power Switch Main electrical power switch Paper Level Indicators Shows how much paper is left in tray Paper Size Indicator Shows what size paper tray is set to Lower Tray 500 sheet lower tray Middle Tray 500 sheet middle tray Upper Tray 500 sheet upper tray Front Door Access to internal components Printer Component...

Page 19: ...ock Knob Cleaning Roller Fuser Unit Drum Unit Lock Knob Precharger Cleaner Drum Unit Knob 2 Lever b1 Knob 1 Lever 5 Decurler Roller Knob Decurler Lever Lever 4 Duplex Unit Duplex Roller Knob Handle 3 Lever 6 Transfer Assembly Guide EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 20: ...o lock internal components in the paper path Knob 1 Used for clearing jams as paper exits the paper trays and enters the drum area Transfer Assembly Guide Transfers the print image from the drum to the paper Lever 6 Used for clearing jams Handle 3 Used to hold the transfer assembly guide in place Duplex Roller Knob Used to clear jams in the duplex area Duplex Unit For two sided printing Lever 4 Re...

Page 21: ...r Access cover to toner and developer units Developer Unit Contains a supply of developer when mixed with toner forms the image on the photosensitive drum The control panel informs you when developer is low or out Toner Hopper Contains a supply of toner The control panel informs you when toner is low or out Toner Hopper Developer Unit Toner Collector Bottle Developer Collector Upper Right Cover Bo...

Page 22: ... port Ethernet Coax 10Base2 port BuzzBox Audio alarm option SCSI For added disk drives or CrownCopy Ozone Filter Filters ozone produced in print process LCOS Connector Used for optional LCOS AC Power Connector Power input for printer LCIF Connector Used for optional LCIF LCIF Connector AC Power Connector LCOS Connector Ozone Filter Optional I O Optional Local Console Serial Port Port SCSI Security...

Page 23: ...raphical and textual information on printer sta tus and control button functions The control buttons change function as you take the printer off line or when you access menu selections The following sections will help you identify control panel elements and show you how to operate the control panel LCD Display Control Buttons Contrast Control On Off Button EDNord Istedgade 37A 9000 Aalborg telefon...

Page 24: ...l 3 These are the five control buttons 4 The Disk symbol turns on whenever the printer is accessing the internal hard disk Otherwise this symbol will not appear 5 The Data symbol flashes on and off periodically when the printer is receiving data from the interfaces Otherwise this symbol will not appear 6 The printer graphic shows the type of paper set up for the three input trays The currently sel...

Page 25: ...ollector Bottle and Cleaning Roller on page 2 15 n Replacing Developer on page 2 24 n Replacing the Ozone Filter on page 2 33 n Replacing the Drum Unit and Transfer Charger on page 2 35 n Replacing the Fuser on page 2 43 n Replacing the Pick Rollers on page 2 48 EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 26: ...es Print Jobs Your QMS 4060 Print System will actually work more efficiently when continuously printing The reason for this fact is that the printer has to mechanically prepare itself for printing before and after every print message it receives from the host computer The amount of prepara tion before and after printing is the same for a 1 page job as for a 100 page job The efficiency improvement ...

Page 27: ...e developer is also used during these preparatory rotations of the print drum its life can also be affected by average printing output The chart below compares average printing output with developer life 0 50000 100000 150000 200000 250000 1 4 16 64 256 1024 4096 16384 65536 160000 Average Print Output in faces Drum Unit Life in faces 0 20000 40000 60000 80000 100000 120000 140000 160000 1 4 16 64...

Page 28: ...n the printer controller and the printer speed Although the QMS 4060 uses a high performance controller with a state of the art processor even its performance can be affected by very complex jobs Here s a short list of tips for extending consumable life expectancies n Reduce the number of very small jobs n Fill the trays before printing large cycles n Use the optional LCIF and LCOS to prevent freq...

Page 29: ...ll vary depending on job size toner coverage and size of paper Faces includes printing duplex Therefore for 1 letter size page that is printed duplex you would have 2 faces Consumable Maximum Life Average Life Toner 1 bottle 20 000 faces 18 000 faces Developer 1 bottle 160 000 faces 114 000 faces Drum Unit 250 000 faces 178 500 faces Transfer Charger 250 000 faces 178 500 faces Fuser 300 000 faces...

Page 30: ...ge temperature and humidity are 32 95 F 0 35 C and 20 80 RH for paper sealed in cartons The rec ommended storage temperature and humidity for paper in opened cartons are 59 77 F 15 25 C and 40 50 RH n Refer to the table in the next section for loading paper requirements n If none of the above relieves paper jamming notify your vendor Loading Paper Requirements When loading paper you should note th...

Page 31: ...e Note Ensure the paper size matches the tray size for example letter paper must be loaded only when the tray is set to letter size Since the paper tray sends a paper size signal to the printer controller using the wrong size paper will cause your image to be positioned incorrectly on the page or the image to be clipped Printing Job Requirements Loaded in Tray Face Side Loaded in LCIF Face Side Re...

Page 32: ...he printer 2 Locate the three paper side guides in the tray Each paper side guide has a blue locking thumbscrew marked open or close On one side of the thumbscrew is a hole that allows you to read the current size adjustment On the other side of the thumbscrew is a triangle shaped arrow which points to the open or close indication on the screw Locking Thumbscrews Paper Guides EDNord Istedgade 37A ...

Page 33: ... for the Paper Tray 1 Turn the thumbscrew counterclockwise to unlock one of the paper size guides You should be able to lift up and remove the paper size guide after unlocking it CLOSE O P E N LTR EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 34: ... small alignment holes built into the paper guide 3 Turn the dial to clockwise to lock the paper size guide 4 Repeat steps 1 3 for the other two paper size guides Note If you are setting up the tray for 11 x17 ledger the left paper guide is stored in a slot near the front section of the tray C L O S E O P E N LTR B4 LTR LGL B5 A5 LGR LTR C L O S E O P E N LTR EDNord Istedgade 37A 9000 Aalborg tele...

Page 35: ...ary using the same procedures Setting Up the Paper Size Indicator 1 Open the plastic bag in the starter kit containing the paper size cards 2 Break off the label that indicates the correct paper size for each tray A5 A4 A3 B5 B4 LTR LGR LGL EXEC Tab is pushed forward Tab is pushed backward G LGR LTR A4 A5 A3 EXEC B4 B5 L L LGR LTR LGL A3 A4 A5 EXEC B4 B5 EDNord Istedgade 37A 9000 Aalborg telefon 9...

Page 36: ... note which side the arrow points to Note Paper is packed in reams of 500 sheets Do not unpack the paper above the printer as this might cause particles to fall into the printer components Note the arrows on the wrapper They show print side of the paper 2 Take off the top and bottom sheets The top and bottom sheets sometimes have residual glue buildup that could cause the printer damage LGL LGL ED...

Page 37: ...sult in multiple sheet feeds and other paper handling problems 5 If the paper doesn t fit properly in the tray recheck your paper guides to make sure they are in the proper position 6 Check the display panel graphic for the correct paper size for each tray 7 Close the tray 8 Repeat this procedure for the other trays Top Limit Mark Online Tray Cancel Status IDLE Copy LETTER LETTER LEGAL EDNord Iste...

Page 38: ...sive it may stick to the print drum or fuser roller causing labels to peel off and damage the printer n Label data should be formatted within your application Try print ing your data on a plain sheet of paper first to check placement This reduces the number of label sheets you use n Before printing labels disable the duplexer n Load the labels lengthwise long edge first face down and with the top ...

Page 39: ...The correct print side is usually marked on the transparency package No more than 20 sheets should be loaded at one time n Remember to keep the paper path clean Transparencies are especially sensitive to a dirty paper path If there are shadows either on the top or the bottom of the sheets see chapter 3 Printer Care for instructions on how to clean the paper path Replacing Toner Collector Bottle an...

Page 40: ...Administration Engine Print Quality menu Note The Conserve Toner option is designed for draft printing only Turn off Conserve Toner when printing proof or final copies of documents to avoid any possible distortion of patterns halftone and images Toner Recycling In addition the printer can recycle the waste toner through the machine for increased toner life There are two ways to use this mode Eithe...

Page 41: ...ide located directly over the toner collector bottle If it is pushed to the right toner is recycled If it is pushed to the left waste toner collects in the toner collector bottle for disposal Toner Storage Extra toner bottles n Should be stored in the original box in a cool dry location away from sunlight n Should be kept level during storage Do not stand or store the bottle on its end or turn ups...

Page 42: ...er right door 3 Open the toner fill lid 4 Line up the guide pins on the bottle with the guide pin slots on the toner fill opening Caution QMS recommends that you use only QMS consumables on your printer QMS consumables are keyed only for QMS printers Other brands of consumables will not fit the printer and will cause toner and developer spills This will result in possible damage to the printer and...

Page 43: ...ables 5 Insert and turn the toner bottle clockwise 180 1 2 turn to start filling 6 Tap the toner bottle several times to make sure all of the toner has emptied Note It takes about 30 seconds for the bottle to empty EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 44: ...le and Cleaning Roller QMS 4060 Print System Operation 2 20 7 When the toner bottle is empty turn it 180 1 2 turn counter clockwise and lift up to remove 8 Close the toner fill lid EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 45: ...0 Replace the waste toner collection bottle after you have completed adding toner Note Every other time you refill the toner the message window will remind you to replace the cleaning roller This message appears after you close the upper right door and the printer detects new toner Follow the next procedure for replacing the cleaning roller Waste Toner Bottle EDNord Istedgade 37A 9000 Aalborg tele...

Page 46: ...the cleaning roller Follow this procedure when replacing the cleaning roller 1 Open the front door of the printer 2 Pull out the handle of the old cleaning roller until you have removed it from the printer M WARNING Be careful the area around the fuser assembly is hot ACHTUNG Verletzungsgefahr Bei Betrieb wird die Umgebung der Fixiereinheit heiß Offline Menu Select Previous REPLACE CLEANING Next L...

Page 47: ...placing Toner Collector Bottle and Cleaning Roller 2 23 Consumables 3 Insert the new cleaning roller and push it all the way in until it is firmly seated EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 48: ...ss several times 6 Push the precharger in completely 7 Close the front door to place the printer back on line 8 Dispose of the old cleaning roller in accordance with local regulations Replacing Developer When the developer has reached the end of its useful life the printer will prompt you to replace the developer This should occur at approx imately 160 000 faces LTR EDNord Istedgade 37A 9000 Aalbo...

Page 49: ...e developer purge bottle after you have filled the developer Follow the procedures carefully for removing the cap and installing the developer purge bottle 1 Remove the developer bottle from the developer kit 2 Press the Offline button and access the Administration Con sumables Developer menu The message window should display Offline Menu Select Previous Next LETTER LETTER LEGAL CONSUMABLES DEVELO...

Page 50: ...y to add developer The message window displays 4 Open the upper right door The message window displays Offline Menu Select Previous Next LETTER LETTER LEGAL OPEN UPPER RIGHT DOOR Offline Menu Select Previous Next LETTER LETTER LEGAL WASTE BOTTLE IN SELECT WHEN DONE EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 51: ...STE BOTTLE is in place Note Make sure the developer waste bottle is in place The printer will not perform the next step until the bottle is set properly The printer will prompt you to insert the developer waste bottle Waste Bottle EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 52: ...he developer waste bottle is in place and press the Select button the message window displays You should hear the developer purging and after about 30 sec onds the message window displays Offline Menu Select Previous Next LETTER LETTER LEGAL PURGING DEVELOPER Offline Menu Select Previous Next LETTER LETTER LEGAL OPEN UPPER RIGHT DOOR EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 53: ...per right door the message window displays 8 Open the developer fill lid 9 Line up the guide pins on the bottle with the guide pin slots on the developer fill opening Offline Menu Select Previous Next LETTER LETTER LEGAL FILL DEVELOPER SELECT WHEN DONE EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 54: ...0 Insert and turn the developer bottle clockwise 180 1 2 turn to lock the bottle in place and begin filling 11 When the bottle is empty gently tap it several times to make sure all of the developer has loaded EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 55: ...Replacing Developer 2 31 Consumables 12 Turn the developer bottle 180 counterclockwise and lift it up to remove it EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 56: ...he control panel The display message window shows 15 Remove the small cap from the side of the developer bottle 16 Turn the cap around and place it in the storage position on the bottle Offline Menu Select Previous Next LETTER LETTER LEGAL INSERT BOTTLE SELECT WHEN DONE EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 57: ...e correct position 18 Close the upper right door 19 Press Select on the control panel 20 Press the Offline button twice to place the printer back on line The printer will begin an automatic cycle to set the toner density After about two minutes you will be able to resume normal operation Replacing the Ozone Filter Every other time that you replace the developer you should also replace the ozone fi...

Page 58: ...l result in poor print quality and possible damage to internal printer components 1 Remove the old ozone filter from the holder on the rear of the printer 2 Remove the ozone filter from the developer kit and take it out of its packaging Ozone Ozone Filter Filter EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 59: ...r on the rear of the printer Replacing the Drum Unit and Transfer Charger The drum unit and transfer charger in your printer lasts approximately 250 000 prints before you need to replace them Use the following procedure to replace the drum unit and transfer charger EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 60: ...nistration Consumables Drum Unit menu The message window should display 2 Open the front door of the printer 3 While pulling down on handle 3 carefully lower the transfer assembly guide Offline Menu Select Previous Next LETTER LETTER LEGAL REPLACE DRUM UNIT SELECT WHEN DONE LTR EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 61: ...e movement push in pull up and then pull out to remove the transfer assembly from the guide assembly 5 Set the old transfer assembly aside for now 6 Turn the drum locking knob counterclockwise to release the drum LTR LTR EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 62: ...ng the new drum unit from the maintenance kit 11 Open the protective aluminum bag by tearing open the top there s a notch on the bag to help you start tearing the bag Note After removing the drum unit from its protective bag do not touch the OPC drum on the unit because it may deteriorate the drum and reduce print quality Also we recommend that you keep the bag for use if you should have to remove...

Page 63: ...it Note After removing the drum unit from its protective bag do not touch the OPC drum on the unit because it may deteriorate the drum and reduce print quality 13 While holding the drum by the handle set it on a solid surface and carefully remove the protective cover from the drum EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 64: ...to the open position 15 Use the drum handles on the top and front to insert the drum unit along the guide rails and gently push it all the way in to make sure it is seated 16 Gently push on the drum unit and turn the thumbscrew clockwise to lock the drum unit in place Lever b1 EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 65: ...ct button to confirm that you have replaced the drum unit 19 The message window displays 20 Remove the new transfer assembly from the maintenance kit and take it out of its shipping box and cover Lever b1 Offline Menu Select Previous Next LETTER LETTER LEGAL REPLACE CHARGER SELECT WHEN DONE EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 66: ...Locate the alignment pin on the end of the transfer assembly b Insert the alignment pin of the transfer assembly into the left rail of the transfer assembly guide at a slight angle c Slide the transfer assembly all the way into the transfer assembly guide until it clicks into place LTR Alignment Pin EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 67: ...lock it back into place 23 Turn lever b1 to the left Replacing the Fuser Approximately every 300 000 faces you need to replace the fuser of your printer Use the following procedure to guide you through this replacement Lever b1 EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 68: ...the front door of the printer 3 Turn lever b1 to the right to unlock the internal printer com ponents M WARNING Be careful the area around the fuser assembly is hot ACHTUNG Verletzungsgefahr Bei Betrieb wird die Umgebung der Fixiereinheit heiß Offline Menu Select Previous Next LETTER LETTER LEGAL REPLACE FUSER SELECT WHEN DONE EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 69: ...onsumables 4 Loosen the thumbscrew by turning it counterclockwise to unlock the old fuser 5 Pull the old fuser out and lift up and hold the bottom to remove it from the printer EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 70: ...ance kit and remove its contents 7 Remove the fuser from its packaging 8 Remove the foam tab next to the pressure release lever on the front of the fuser 9 Insert the new fuser in the printer by aligning the fuser to the guides inside the printer EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 71: ...ly push on the fuser and tighten the thumbscrew by turning it clockwise to lock the fuser in place 12 If the fuser does not seat properly a Hold the fuser up against the printer using light pressure b Carefully rotate the decurler roller knob clockwise until the fuser seats flush against the printer EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 72: ...14 Press the Select button to confirm that you have replaced the fuser Replacing the Pick Rollers The tray pick rollers in your printer last approximately 500 000 faces before you need to replace them Use the following procedure to replace the pick rollers for the upper middle and lower trays EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 73: ...se are the upper middle lower trays respec tively 2 Press the Select button to tell the printer you are ready to replace the pick roller The message window displays Offline Menu Select Previous Next LETTER LETTER LEGAL CONSUMABLES PICK UNIT X Offline Menu Select Previous Next LETTER LETTER LEGAL REPLACE PICK x SELECT WHEN DONE EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 74: ... Print System Operation 2 50 3 For ease of accessing the tray roller assemblies remove all trays and set them aside 4 Locate the pick unit 1 upper tray assembly Pick Unit Roller Assembly EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 75: ... roller assembly 6 Remove the dust cover and set it aside Notice there are two roller assemblies the upper movable assem bly and the lower fixed roller Both are secured in place by blue plastic clips 7 On the lower assembly remove the clip by pulling down on the tab EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 76: ...out These tabs fit into the roller slots 10 Holding the new limiter with the tabs pointing towards you slip the limiter onto the shaft 11 Turn the new limiter on the shaft until it locks into place 12 Slip the new lower roller on the shaft and turn it until the lim iter tabs are seated into the roller holes Outer Roller Torque Limiter Outer Roller Torque Limiter Tabs EDNord Istedgade 37A 9000 Aalb...

Page 77: ...llers 2 53 Consumables 13 Attach the new clip onto the shaft to secure the lower roller assembly 14 On the upper roller assembly remove the clip by pulling down on the tab EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 78: ...assembly drops a little It is released from a supporting tab 16 Pull the assembly all the way out Note On the side away from you the assembly has a slot Look inside the printer and locate the supporting tab 17 Hold the new upper roller assembly the same way you took the old assembly out and slide the new assembly onto the shaft EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 79: ...5 Consumables 18 Position the assembly hole over the tab and slide the upper roller assembly all the way in 19 Attach the new clip onto the shaft to secure the upper roller assembly EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 80: ...into the locating holes and then finger tighten the thumbscrew 21 Press the Select button to confirm that you have replaced the upper pick roller 22 Follow the same procedure to replace the pick roller for the other two trays 23 Reinstall the trays in the proper positions EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 81: ...IF 1 Press the Offline button and access the Administration Con sumables Optional Pick menu The message window should display 2 Press the Select button to tell the printer you are ready to replace the pick roller The message window displays Offline Menu Select Previous Next LETTER LETTER LEGAL CONSUMABLES LCIF PICK UNIT Offline Menu Select Previous Next LETTER LETTER LEGAL REPLACE PICK LCIF SELECT...

Page 82: ... Assembly 1 Open the door and lower the tray on the LCIF by pressing the button on top 2 Release the LCIF from the printer and slide it back on its rails 3 From the printer side of the LCIF locate the lower roller assembly at the center top EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 83: ...p of the assembly Grasp the upper roller assem bly and carefully pull it out and set it aside Installing the New LCIF Upper Roller Assembly 1 Hold the replacement upper roller assembly the same way as you removed the old one 2 Insert the new assembly shaft into the plastic cap and posi tion the assembly over the screw holes 3 While holding the assembly with one hand attach the two thumbscrews You ...

Page 84: ...n t see this groove the roller assembly may not be completely seated all the way onto the shaft 4 Attach the springs to the ends of the lower roller assembly shaft by grasping the spring end tabs to hold the spring 5 Slide the LCIF back towards the printer until it latches 6 Add paper and close the door 7 Press Select on the control panel v EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 85: ...3 Printer Care In This Chapter n Handling the Printer on page 3 2 n Cleaning the Printer on page 3 3 EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 86: ... penetrate through the air vents of the printer and damage the internal circuits n Be careful when cleaning the inside or removing paper jams as the fuser and other internal parts become very hot n Do not close the covers abruptly or expose the printer to vibra tions n Do not leave the printer open for any length of time especially in the sun or in well lit places light will damage the photosensit...

Page 87: ... clean only the following areas n The transfer assembly n The fuser n The reversing unit n The precharger n The outside of the printer Cleaning Toner Spills The printer uses a fine black powder known as toner as the ink for the printed image During removal or replacement of various consum able parts toner occasionally spills onto the printer interior or exterior Do not attempt to clean up spilled ...

Page 88: ...hen Sie den Netzstecker aus der Steckdose bevor Sie den Drucker reinigen In addition to unplugging the printer follow these guidelines when cleaning the printer n Clean the printer before use or allow a few minutes after unplug ging it so that the fusing unit can cool down n Do not leave moisture inside the printer Allow all parts to dry thoroughly before closing the printer cover n Use a soft lin...

Page 89: ...Fixiereinheit abgekühlt ist To maintain clear crisp print quality and to help prevent paper jams clean the transfer assembly area after 500 000 pages or when nec essary Use the following procedure 1 Open the front door of the printer 2 Use a toner vacuum or cleaning cloths to wipe any toner or dust off the outside of the transfer assembly guide and paper guides Caution As you handle the transfer a...

Page 90: ...6 4 In one movement push in pull up and then pull out to remove the transfer assembly from the guide assembly 5 Use the blower brush stored on the inside of the front door to clean the transfer assembly LTR EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 91: ...in on the end of the transfer assembly b Insert the alignment pin of the transfer assembly into the left rail of the transfer assembly guide at a slight angle c Slide the transfer assembly all the way into the transfer assembly guide until it is firmly seated LTR Alignment Pin EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 92: ...re that the fusing unit has cooled down before cleaning ACHTUNG Schalten Sie vor der Reinigung bitte den Drucker aus ziehen den Netzstecker heraus und entfernen alle Kabel von den Schnittstellenanschlüssen bis die Fixiereinheit abgekühlt ist To maintain clear crisp print quality and to help prevent paper jams clean the fuser assembly every 3 months or when necessary Use the following procedure 1 O...

Page 93: ...ng it counterclockwise to unlock the fuser 3 Pull the fuser out and lift up and hold the bottom to remove it from the printer 4 Use a clean cloth or a toner vacuum to wipe any toner or dust off the fuser and paper guides EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 94: ...g the fuser to the guides inside the printer 6 Gently push the fuser all the way to the back of the printer to make sure that it is properly seated 7 Lightly push on the fuser and tighten the thumbscrew by turning it clockwise to lock the fuser in place EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 95: ...7 9 Close the front door of the printer Cleaning the Reversing Unit M WARNING Turn off the printer unplug the power cord disconnect any interface cables and make sure that the fusing unit has cooled down before cleaning ACHTUNG Schalten Sie vor der Reinigung bitte den Drucker aus ziehen den Netzstecker heraus und entfernen alle Kabel von den Schnittstellenanschlüssen bis die Fixiereinheit abgekühl...

Page 96: ...r vacuum to wipe any toner or dust off of the reversing unit 4 Close the front door of the printer Cleaning the Outside of the Printer M WARNING Turn off the printer unplug the power cord and disconnect any interface cables before cleaning ACHTUNG Ziehen Sie den Netzstecker aus der Steckdose bevor Sie den Drucker reinigen To protect and maintain the appearance of your printer wipe the cover and ex...

Page 97: ...an electric shock may occur ACHTUNG Verschütten Sie kein Wasser oder andere Flüssigkeiten auf dem Drucker da das Gerät sonst beschädigt wird oder die Gefahr eines elektrischen Schlages besteht CAUTION Avoid using solvents such as alcohol and benzene or sprays as they may damage the finish v EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 98: ...EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 99: ... Loading Jam on page 4 10 n Clearing a Feed Path Jam in the Fuser Area on page 4 14 n Clearing a Duplex Paper Path Jam on page 4 16 n Clearing a Paper Ejection Jam on page 4 20 n Clearing a Stacker Jam on the 2000 Sheet LCOS Stacker on page 4 20 n Clearing a Paper Jam on the 3000 Sheet LCOS Stacker on page 4 23 EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 100: ...s tration Engine Page Recovery menu If a paper jam occurs remove the jammed paper and the printing automatically resumes from the page the printer stopped at when the jam occurred Note For automatic jam recovery to work it is necessary to leave the printer turned on when you remove the jammed paper Clearing Paper Jams Locating Paper Jams When a paper jam occurs a PAPER JAM message displays in the ...

Page 101: ...ollowing areas 9 8 7 1 2 4 5 6 10 1 Feed Path Area 1 2 Feed Path Area 2 3 Drum Unit Area 3 4 Fuser Unit Area 4 5 Reversing Unit Area 5 6 Duplex Unit Area 6 7 Upper Tray 8 Middle Tray 9 Lower Tray 3 10 Ejection Unit EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 102: ...g and closing one of the printer covers to clear the jam signal If all the jammed paper has been removed printing automatically restarts when the cover is closed If printing does not restart or if the QMS 4060 LCIF LCOS 1 Feed Path Area 1 2 Feed Path Area 2 3 Drum Unit Area 3 6 Duplex Unit Area 6 5 Reversing Unit Area 5 7 Upper Tray 8 Middle Tray 9 Lower Tray 11 Ejection Unit 4 Fuser Unit Area 4 9...

Page 103: ...ad a sheet of paper from one of the paper trays and encounters a pick up problem the control panel displays Follow this procedure to clear a paper jam from the input bin area 1 Open the indicated tray Offline Menu Select Previous Next XXXXXX INPUT LETTER LETTER LETTER BIN JAM XXXXX UPPER MIDDLE or LOWER EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 104: ... jammed paper Clearing LCIF Pick Up Jams When the printer tries to load a sheet of paper from LCIF and encoun ters a pick up problem the control panel displays Follow this procedure to clear a paper jam from the LCIF area 1 Open the LCIF tray highlighted on the printer graphic Offline Menu Select Previous Next OPTIONAL INPUT LETTER LETTER LTR LETTER BIN JAM EDNord Istedgade 37A 9000 Aalborg telefo...

Page 105: ...Paper Jams 4 7 Printer Jams 2 Press the button on top to lower the paper stack 3 Pull out the jammed paper EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 106: ...060 Print System Operation 4 8 4 Close the LCIF door 5 If you could not access the jammed paper inside the LCIF then release the LCIF from the printer and pull it out EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 107: ...lot remove it 7 Push the LCIF back into its latched position Note If the jam error message remains in the message window even though you have cleared the jam open and close one of the main printer doors to clear the message EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 108: ...When the printer tries to load a sheet of paper from the LCIF or the trays and the sheet jams the control panel displays Follow this procedure to clear a paper jam from the LCIF area 1 Open the right side cover 2 Remove the jammed paper Offline Menu Select Previous Next FEED PATH JAM LETTER LETTER LTR LETTER EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 109: ...an optional LCIF attached unlatch the LCIF and pull it away from the printer 4 Open the right side cover and look for paper caught in the feed path 5 Push the LCIF back until it locks into place EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 110: ...the dis play might show 6 Open the front door of the printer 7 Gently pull out on handle 3 to lower the transfer assembly 8 If you can see the paper jam remove the jammed paper Offline Menu Select Previous Next FEED PATH JAM LETTER LETTER LTR LETTER Handle 3 EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 111: ...aper is not visible turn knob 1 clockwise and knob 2 counterclockwise to move the paper into position for removal 10 Lift the transfer assembly back up into its locked position Knob 1 Knob 2 EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 112: ... Follow this procedure to clear a paper jam from the fuser area M WARNING Be careful the area around the fuser assembly is hot ACHTUNG Verletzungsgefahr Bei Betrieb wird die Umgebung der Fixiereinheit heiß 1 Open the front door of the printer 2 Lower the transfer assembly by gently pulling on handle 3 Offline Menu Select Previous Next FUSING UNIT JAM LETTER LETTER LTR LETTER EDNord Istedgade 37A 9...

Page 113: ...til stopped to relieve tension on the paper 4 Look for the jammed paper on the right side of the fuser unit 5 While pressing the decurler lever with your left hand reach in and remove any jammed paper with your right hand EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 114: ...and close the front door of the printer Clearing a Duplex Paper Path Jam A duplex paper path jam occurs in the areas along the duplex path and can be cleared using the following procedures In one area the control panel displays Offline Menu Select Previous Next DUPLEX JAM LETTER LETTER LTR LETTER EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 115: ...xiereinheit heiß 1 Open the front door of the printer 2 Turn lever 4 clockwise straight down until stopped to relieve tension on the paper 3 Push lever 5 downward and away from the fuser unit area 4 If paper is not visible turn the decurler roller knob counter clockwise to move any jammed paper into view EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 116: ...Paper Jams QMS 4060 Print System Operation 4 18 5 Remove the jammed paper 6 Turn lever 4 fully counterclockwise back to it s closed posi tion EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 117: ...s 1 Open the front door of the printer 2 Lift lever 6 while turning the duplex roller knob to move any paper into view 3 Remove the jammed paper Offline Menu Select Previous Next DUPLEX JAM LETTER LETTER LTR LETTER Jammed Paper EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 118: ...remove the jammed paper 2 Close the paper ejection cover Clearing a Stacker Jam on the 2000 Sheet LCOS Stacker When a jam occurs in the LCOS area the control panel displays Ejection Cover Jammed Paper Offline Menu Select Previous Next STACKER PATH JAM LETTER LETTER LTR LETTER EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 119: ...nter and remove any jammed paper in the reversing area 2 Open the door on the front of the stacker 3 Turn knob 1 counterclockwise to move the jammed paper into view 4 Pull lever 2 back and remove any jammed paper EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 120: ...r 7 Remove any paper you find 8 Close the front cover 9 If jammed paper is still not visible paper may be jammed between the LCOS and the printer Separate the LCOS from the printer and check for jams 10 Remove any paper you find 11 Reconnect the LCOS and printer Knob 1 Lever 2 EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 121: ... Stacker has a paper jam the control panel displays Use the following steps to clear a paper jam in the LCOS 1 Open the front door of the printer and remove any jammed paper in the reversing area Offline Menu Select Previous Next STACKER PATH JAM LETTER LETTER LTR LETTER EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 122: ... 24 2 Open the LCOS door and locate knob 1 3 Rotate the knob counterclockwise to move the paper from the LCOS input area to the lower section 4 Pull back on lever 2 and remove any paper you find EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 123: ...aper is jammed near the top of the LCOS 6 Rotate knob 1 to move any paper into view 7 Remove any paper you find Note When you check for jams make sure you return the LCOS levers to their proper positions Otherwise more jams will occur 8 Close front cover EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 124: ...ove the LCOS as far as the stopper that connects the LCOS to the printer allows about 1 inch b Check for any paper jammed between the LCOS and the printer If no other paper jam messages appear on the printer s control panel you re ready to reattach the LCOS and resume printing If the control panel shows another type of jam search the area indicated 10 Reconnect the LCOS and the printer EDNord Iste...

Page 125: ... the automatic document feeder 1 Push the button near the front left side of the scanner The ADF module lifts a little 2 Lift the right side of the ADF module as far as possible and then slowly remove the jammed paper 3 Push the ADF module securely back into place v EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 126: ...EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 127: ...esolution Printing on page 5 2 n Printing Duplex on page 5 3 n Tray Chaining on page 5 4 n Collating Output on page 5 8 n Working with Status Pages on page 5 10 n Cancelling Ending Print Jobs on page 5 11 EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 128: ...hics or varying background shades you ll want to set the printer resolution to 600 dpi Setting the Resolution You can set the default resolution of your printer through the Adminis tration Engine Def Resolution menu Your printer offers greatly improved print quality at 600 dpi To take best advantage of these higher resolutions use n The resident PostScript and PCL 5e typefaces n The software print...

Page 129: ...difference between these two types using three hole punched paper as an example Automatic via a Paper Tray Once the duplex printing option is installed on your printer the Duplex option appears in the Operator Control menu See chapter 4 Printer Configuration in the Reference guide for more information on this option Use you application to choose duplexing on a per job basis or the control panel to...

Page 130: ...ter prints side two first then side one Tray Chaining The QMS 4060 Print System comes standard with three 500 sheet internal trays also known as input bins for a total paper capacity of approximately 1500 sheets before a reload is necessary You may choose to have the printer automatically draw from another tray when the current tray empties Here are four ways to chain trays n Your application may ...

Page 131: ...inputbin with similar size of paper when the default inputbin is empty Default On Notes Use the Operator Control Inputbin menu to set the default inputbin Make sure that the three inputbins use the same size paper When chaining on any and duplexing the printer will chain to a similar size paper for example letter to A4 but not to the large paper sizes 11 x17 and A3 This is because these large size...

Page 132: ...ge capacity input tray Off Don t allow media to be pulled from the large capacity input tray Default On Notes The Operator Control Chain Inputbins menu must be set to On before the setting in this menu takes effect Menu Operator Control Chain Option Lower Choices On Allow media to be pulled from the lower inputbin if necessary Off Don t allow media to be pulled from the lower inputbin Default On N...

Page 133: ... On Notes The Operator Control Chain Inputbins menu must be set to On before the setting in this menu takes effect Menu Operator Control Chain Option Upper Choices On Allow media to be pulled from the upper inputbin if necessary Off Don t allow media to be pulled from the upper inputbin Default On Notes The Operator Control Chain Inputbins menu must be set to On before the setting in this menu tak...

Page 134: ... more complex print jobs on the QMS 4060 Print system you can do one of the following n Add more printer memory which automatically increases the Dis play List client s memory setting See chapter 1 Memory and Storage of the Options manual for information on installing addi tional memory n Take any memory if available and not being used by other clients and add it to Administration Memory K Mem Dis...

Page 135: ... the collation range Chunk Collation This mechanism of introducing a forced boundary is known as chunk collation Chunk collation breaks a document into several smaller more manageable sets by gathering the pages into chunks When each set is printed it frees up memory resources to compile subse quent pages of the document For example in the following illustration copies a and b of each set must be ...

Page 136: ...rinting a status page is a two step procedure Identify the type of status page you want to print and then print it Identifying a Status Page Type n Two types of status pages are available Standard This one page document provides n Printer identification the printer s name firmware information and number of sheets and faces printed n Printer settings printer set up options for paper handling n Curr...

Page 137: ...nel n Use Local Console built into the printer or Remote Console from the network CrownNet interface Cancelling Ending Print Jobs The Cancel button has three functions n It cancels the oldest print job in the system n It cancels all jobs with a printing interpreting terminating or spooled status n It allows you to send an end of job indicator to a currently compil ing print job waiting on incoming...

Page 138: ...control panel buttons in the order shown in the following instructions to cancel a print job 1 Press the Cancel button The control panel shows 2 Press the Current button to cancel your job Online End Job Current All 1 ACTIVE JOBS LETTER LETTER LEGAL EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 139: ...g instructions to cancel all print jobs 1 Press the Cancel button The control panel shows 2 Press the All button to cancel all your print jobs Caution Keep in mind that all jobs with a printing interpreting or terminating status are cancelled Online End Job Current All 3 ACTIVE JOBS LETTER LETTER LEGAL EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 140: ...allel and Administration Communications Serial menu See chapter 4 Printer Configuration in the Reference for more information Also see chapter 5 Additional Technical Information in the Reference for a complete discussion of End Job Mode 1 Press the Cancel button The control panel shows 2 Press the End Job button to place an end of job marker on the job that is waiting for more information from the...

Page 141: ...on page 6 2 n Connecting Local Console on page 6 3 n Starting a Remote Console Session on page 6 4 n Message Display and Console Modes on page 6 9 n Using Remote Console on page 6 13 n Console Commands on page 6 14 EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 142: ... of consoles n Local console through a dedicated serial port n Remote console through a network connection A console allows you to communicate with your printer through a ter minal connected to the local console serial connection or through a network computer connected to the printer s network connection The console is a line oriented display of 24 lines of 80 characters that provides printer stat...

Page 143: ...terface panel on the back of the printer and a common terminal Setting Up Local Console Use this procedure to connect the local console port 1 Connect a modem based cable with a nine pin female con nector to the printer interface panel Local Console Port To Terminal To Printer 9 pin Female 9 pin Female Or 25 pin Female EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 144: ...e Session Depending on your system and your network interface you have one of three ways to start a remote console session n If you have a CrownNet interface card see the appropriate chap ter of the QMS CrownNet Interface System Administrator s Man ual which is included with your CrownNet shipment n If you are not using CrownNet and are in a UNIX environment use the Telnet protocol described in th...

Page 145: ... see when opening a console session vary according to your system protocol For example if you are using a QMS 4060 Print System the screen looks similar to the following b smith 35 telnet 4060 Trying 161 33 128 183 Connected to 4060 Escape character is QMS Console Manager QMS 4060 Print System QMS 4060 Print System Idle QMS 4060 Print System With a Password Set Note Passwords can be set or changed...

Page 146: ...A100 QMS 4060 Print System Idle QMS 4060 Print System You have now entered a remote console session Now see Console Commands on page 6 14 for information on using remote console If You Cannot Start a Telnet Session There are two situations where an attempt to start a Telnet session may fail 1 The maximum number of remote console sessions that can be open at the same time has been reached The syste...

Page 147: ...e QMS PS Execu tive for VMS on your system 2 Use the VMS utilities to connect to the printer With your system running go to the VMS prompt Then type the following RUN SYS SYSTEM QMS PSEXEC The first screen in PS Executive prompts you for the nodename of the printer RUN SYS SYSTEM PSEXEC What is the QMS printer nodename 3 Enter the nodename for the printer whose settings you want to view This name ...

Page 148: ...ounters Show Printer Location Exit PS Executive Use arrow keys and RETURN to select Note If you accidentally enter an invalid nodename or one that is valid but not for a printer such as another VAX node various messages or prompts appear depending on what was entered Until you enter a correct nodename you cannot open PS Executive to use Remote Console 4 Select Start Remote Console Session at the t...

Page 149: ...des The console can operate in several modes and can either have status displayed or not displayed to the screen The following sections describe these modes Local and Remote Consoles The console is a simple line oriented display of 24 lines of 80 charac ters To list the available console commands type on the console keyboard Message Display Mode The message display mode can be set to either silent...

Page 150: ...es include the following 1 Changes of printer status n Starting a new job n Paper jam low toner paper out n System is idle or off line 2 Error messages generated when printing a document You can choose to allow or disallow these messages to be displayed on the console by setting the message display mode to silent or nor mal with the commands silent and normal n silent Set the console to silent mod...

Page 151: ...use the console more extensively for printer configuration and file system management See Admin Mode Commands on page 6 16 for a list of the commands available to the administrator The console can operate in one of the following modes The console prompt indicates what mode the console is operating in n User mode This is the initial mode when a console session is opened It is indicated with the use...

Page 152: ...u enter an invalid password an Invalid password message displays and then the remote console prompt displays If the printer is idle when you enter the admin mode the printer is automatically taken off line and the prompt changes to offline n Blocked mode A console is in blocked mode when the administrator or another user is in admin mode or offline mode or when the printer is put in offline mode f...

Page 153: ...vileges password security and disk drives some or all of the com mands in the Remote Console Commands section may be available for you to use Note Options with an n parameter allow you to specify a job number For example if you enter cancel without the parameter all jobs in the queue are canceled To cancel just one job replace the n with the job number Also the following commands are available in ...

Page 154: ...modes are shown in the following table User Offline Mode Commands jobs n Display job queue or details of specific job n fonts List available fonts cancel n Cancel job in progress or specific job n printsetup Print status page s offline Take printer off line Not available in offline mode admin Enter console administrative mode if you have administrative privileges help Display help menu languages D...

Page 155: ...ancel n Cancel job in progress or specific job n printsetup Print status page s help Display help menu languages Display the emulation selection menu who Display a list of who is logged into the console server quit Quit the console session normal Enable error status reporting silent Disable error status reporting priority j p Change job j s printing priority to priority number p order j1 j2 Print ...

Page 156: ...nge directory ls dir List files config Configure printer reboot Reboot the printer reset Reset the printer configuration to the factory default settings help Display the help menu languages Display the emulation selection menu who Display a list of who is logged into the console server exit Exit console administrator mode quit Quit the console session normal Enable error status reporting silent Di...

Page 157: ... logical pages page images printed how many sides such as in duplex printing Printed The job is done all pages are printed Printing The job is printing Prio The job s printing priority Jobs with bigger priority numbers print first Jobs with the same priority print in order of arrival Sheet The number of physical pages sheets of paper printed Spooled The printer has received all data for the job Sp...

Page 158: ...vileges you can enter the admin mode and display help that lists the following commands plus others which pertain only to the admin mode See Console Mode on page 6 11 for information on how to access the admin mode Example QMS 4060 Print System help jobs n Display job queue With n display details on job n fonts List available fonts cancel n Cancel job in progress or specific printsetup Print statu...

Page 159: ...11 12 14 16 18 24 36 LUCSB 06 07 08 09 10 11 12 14 16 18 20 22 24 28 36 priority j p Change j s printing priority to p order j1 j2 Print j1 before j2 next n Print job n next Command fonts f Purpose Display a menu that allows you to view the fonts available from an emulation currently installed in the printer Mode user admin offline Notes If optional emulations and fonts are installed they appear a...

Page 160: ...the second line indicates how many fonts are available The third and subsequent lines display the font name followed by the available point sizes for the font If the point size number is 0 the font is scalable Printing Status Page Command printsetup s Purpose Print a status page to the printer Status page information varies depending on the printer Mode user offline admin Notes The status page lis...

Page 161: ... the time and date are incorrect they can be changed through the admin mode settime command See Setting the System Clock Time on page 6 38 Available only on systems with real time clocks Example QMS 4060 Print System time Thur Oct 20 1998 15 03 12 Command languages l Purpose Display a menu that allows you to view the current setup for a selected emulation Mode user offline admin EDNord Istedgade 3...

Page 162: ...e available on all printers Only the options for your printer will appear on the remote console display Example QMS 4060 Print System languages Emulations 1 ESP Default 2 Postscript 3 PCL 5e 4 LN03 5 Line Printer 6 HP GL 0 Exit menu Choose one 0 2 Postscript 1 Halftone Type 2 Intensity 0 Exit menu Choose one 0 1 Halftone Type 1 Standard 2 Advanced 3 Basic Current selection is 1 Press Enter to cont...

Page 163: ...his command allows the system administrator to monitor the activity of the printer For example you can tell how many files are left to print Example If there are active jobs the display may look like this QMS 4060 Print System jobs QMS 4060 Print System Job Status Prio Owner Title Interface Sheet Page 014 Interpreting 0001 Ethernet 1 0000 0000 015 Spooled 0001 stdin ditroff Ethernet 1 0000 0000 01...

Page 164: ...0001 024 Printed 0001 stdin ditroff Ethernet 1 0001 0001 025 Printed 0001 Ethernet 1 0001 0001 026 Printed 0001 stdin ditroff Ethernet 1 0023 0023 No active job Job Status Entering the jobs command with a specific number shows the status of the job This option is valid for active jobs only not for terminated jobs QMS 4060 Print System j 19 QMS 4060 Print System Description for job 19 Job Number 19...

Page 165: ... 100 is reset to 100 A priority value of 0 is reset to 1 Example Initial printing order QMS 4060 Print System j QMS 4060 Print System Job Status Prio Owne r Title Interface Shee t Page 027 Terminating 0001 Ethernet 1 0001 0001 028 Interpreting 0001 stdin ditroff Ethernet 1 0000 0000 029 Spooled 0001 Ethernet 1 0000 0000 030 Spooled 0001 Ethernet 1 0000 0000 031 Spooled 0001 Ethernet 1 0000 0000 03...

Page 166: ...10 QMS 4060 Print System j QMS 4060 Print System Job Status Prio Owne r Title Interface Shee t Page 033 Spooled 0010 Ethernet 1 0000 0000 028 Terminating 0001 stdin ditroff Ethernet 1 0000 0000 029 Interpreting 0001 Ethernet 1 0000 0000 030 Spooled 0001 Ethernet 1 0000 0000 031 Spooled 0001 Ethernet 1 0000 0000 032 Spooled 0001 Ethernet 1 0000 0000 034 Spooled 0001 Ethernet 1 0000 0000 035 Spooled...

Page 167: ...thernet 1 0001 0001 024 Printed 0001 stdin ditroff Ethernet 1 0001 0001 025 Printed 0001 Ethernet 1 0001 0001 026 Printed 0001 stdin ditroff Ethernet 1 0023 0023 027 Printed 0001 Ethernet 1 0001 0001 End of job query EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 168: ...t 1 0000 0000 039 Spooled 0001 stdin ditroff Ethernet 1 0000 0000 031 Terminating 0001 Ethernet 1 0000 0000 032 Spooled 0001 Ethernet 1 0000 0000 034 Spooled 0001 Ethernet 1 0000 0000 035 Spooled 0001 Ethernet 1 0000 0000 036 Spooled 0001 Ethernet 1 0000 0000 037 Spooled 0001 stdin ditroff Ethernet 1 0000 0000 038 Spooled 0001 Ethernet 1 0000 0000 025 Printed 0001 Ethernet 1 0001 0001 026 Printed ...

Page 169: ...01 stdin ditroff Ethernet 1 0000 0000 039 Printing 0001 stdin ditroff Ethernet 1 0012 0012 032 Terminating 0001 Ethernet 1 0010 0010 034 Spooled 0001 Ethernet 1 0000 0000 035 Spooled 0001 Ethernet 1 0000 0000 036 Spooled 0001 Ethernet 1 0000 0000 038 Spooled 0001 Ethernet 1 0000 0000 028 Printed 0001 stdin ditroff Ethernet 1 0023 0023 029 Printed 0001 Ethernet 1 0001 0001 033 Printed 0010 Ethernet...

Page 170: ...commands for specific directory information Command cancel n c Purpose Cancel printing the current job s or a specific job Mode user offline admin Notes When the cancel command is entered with a job ID the specified job is canceled For example the command cancel 7 cancels job 7 When the cancel command is entered with no job ID specified all jobs with the printing interpreting or terminating status...

Page 171: ...n name of up to 3 characters n The name is not case sensitive file name ABC doc is the same as abc doc n Wild card characters and in file names are not supported with the exception of the following cp source_directory destination_directory rm directory Commands like dir txt and cp bin usr are invalid current directory parent directory EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 172: ... available This command works in the FLP0 DSK represents a disk in the range of 1 to 7 and CAR represents a cartridge in the range of 0 to 3 Example Change directory admin FLP0 admin Idle Show the current path of the device admin pwd FLP0 admin Command pwd Purpose Display the current working directory Mode admin Notes This command appears only if a disk drive is available on the printer you are us...

Page 173: ...19 199415 53 01 FONTS DIR 01 19 199415 55 01 ROM DL405448801 20 199414 30 01 Specific directory admin ls dsk6 usr DIR 01 19 199415 42 01 DIR 01 19 199415 42 01 ACC DIC688401 21 199413 27 01 ACC STA15001 21 199412 46 01 ACC1 JOB688401 21 199413 27 01 ACC PAP15001 21 199412 46 01 Command cd Purpose Change to a new working directory Mode admin Notes This command appears only if a disk drive is availa...

Page 174: ...Directory admin cd Command copy cp Purpose Copy the contents of a file to a new file Mode admin Notes You may use the following shortcut to copy all files from one directory to another cp source_directory destination_directory This command appears only if a disk drive is available on the printer you are using This command works in the FLP0 CAR where represents a cartridge in the range of 0 to 3 an...

Page 175: ... DIR 01 19 199415 42 01 FE DIR 01 19 199415 42 01 EMULATE DIR 01 19 199415 42 01 DIAGS DIR 01 19 199415 43 01 NVR DIR 01 19 199415 43 01 Copy file DSK6 usr acc pap to DSK6 bin acc bak admin copy usr acc dic bin acc bak Copying data New content of directory bin admin dir bin DIR 01 19 199415 42 01 DIR 01 19 199415 42 01 FE DIR 01 19 199415 42 01 EMULATE DIR 01 19 199415 42 01 DIAGS DIR 01 19 199415...

Page 176: ...wing shortcut to copy all files from one directory to another cp source_directory destination _directory The file to be renamed must be in one of the following directories FLP0 or DSK USR xxxxxxxx directory represents a disk in the range of 1 to 7 and xxxxxxxx represents a user created subdirectory This command displays only if a disk drive is available on the printer you are using Example Rename ...

Page 177: ...irectory This command displays only if a disk drive is available on the printer you are using Example admin del acc bak Command format Purpose Format a hard disk Mode admin Notes The value in brackets is the current value for the selection Example Format a hard disk in SCSI DSK 6 admin format Format disk DSK6 Continue N no Y yes N y Formatting Format complete admin Idle Press the Return key or typ...

Page 178: ... for the selection Example admin settime Date of Month 1 31 Enter value 20 21 Month 1 12 Enter value 1 2 Year 1990 2089 Enter value 1997 1997 Weekday 1 Mon 2 Tue 7 Sun Enter value 4 1 Hour 0 23 Enter value 15 Minute 0 59 Enter value 48 Second 0 59 Enter value 58 admin Idle admin admin Idle Enter the time command to verify the new time admin time Thur Feb 21 1997 15 48 12 admin Idle EDNord Istedgad...

Page 179: ...ssage the system reports to the console See Message Display and Console Modes on page 6 9 Mode user offline admin Example QMS 4060 Print System normal Command silent s Purpose Set the console to silent message display mode to ignore any message the system reports to the console See Message Display and Console Modes on page 6 9 Mode user offline admin Example QMS 4060 Print System silent EDNord Ist...

Page 180: ... accounting file please wait Created file Command reset Purpose Reboot the system and reset the system configuration to factory default settings All console sessions are terminated and the terminals are frozen until the system is back on line Mode admin Notes Any job in the system is lost after the reboot and the current system configuration settings are replaced with factory default settings The ...

Page 181: ... on the screen as you type it The config command accesses the printer configuration menu which may vary depending on your printer not all options are available on all QMS printers It accesses the same printer configuration menu that is available through the control panel for your specific printer When you are in the printer configuration menu you can press the Return key to return to the user mode...

Page 182: ...se one 0 1 Type 1 and the operator control options appear Operator Control 1 Copies 2 Duplex 3 Collation 4 Orientation 5 Inputbin 6 Outputbin 7 Custom Inputbins 8 Accounting 0 Exit menu Choose one 0 If an operator control menu password is enabled you are prompted to enter it Printer Configuration 1 Operator Control 2 Administration 0 Exit menu Choose one 0 1 Enter Password Enter value EDNord Isted...

Page 183: ...r Administration 1 Communications 2 Emulations 3 Special Pages 4 Startup Options 5 Memory 6 Engine 7 Miscellaneous 8 Disk Operations 0 Exit menu Choose one 0 If administration password protection is enabled you are prompted to enter the administration password Printer Configuration 1 Operator Control 2 Administration 0 Exit menu Choose one 0 2 Enter Password Enter value EDNord Istedgade 37A 9000 A...

Page 184: ...ff line Mode user Notes Entering the online command returns you to user mode Example QMS 4060 Print System offline offline Idle If the system is busy the following message appears Waiting for idle Enter online to return to operator mode online QMS 4060 Print System Command online Purpose Switch the console from offline mode to user mode and put the system on line Mode offline Example offline onlin...

Page 185: ...Switch the console from user offline mode to admin mode and take the system off line Mode admin Notes Passwords can only be set or changed through the printer s control panel Also if you are at a local console the password does not appear on the screen as you type it EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 186: ...mode QMS 4060 Print System online QMS 4060 Print System If administration password protection is enabled a password entry prompt appears Entering a wrong password puts the console in offline mode You can try again with the admin command or return to user mode with the online command QMS 4060 Print System admin Enter Password 00aaa Invalid password offline Idle offline online Entering the password ...

Page 187: ...fline prompt as shown in the example below Example admin exit QMS 4060 Print System idle Command quit q Purpose Terminate the current console session Mode user offline admin Notes When you quit a remote console session a message displays that tells you the connection is closed and who closed it In this example b venus closed the session If you do not quit the session it is automatically closed whe...

Page 188: ...ide Some systems may have a directly linked console called the local console There are two differences between operation with a local console and operation through a remote console n The quit command has no effect on a local console n You cannot enter any command from a remote console when it is in blocked mode Command reboot Purpose Reboot the system and terminate all console sessions This is sim...

Page 189: ...he effects are as follows v online Puts all console sessions in user mode and puts the system on line offline Puts the local console in offline mode and all other consoles in blocked mode The system remains off line reboot Terminates all console sessions and reboots the system All jobs in the system are lost EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 190: ...EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 191: ...Quality In This Chapter n About Halftone Types on page 7 2 n About Intensity on page 7 3 n About Print Density on page 7 3 n About Print Resolution on page 7 4 EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 192: ... to produce halftones allows you to add scanned images or halftone graphics to your documents Your printer provides three different types of halftones basic advanced and standard These options allow you to customize the smoothness of the printed image according to the number of grayscales it uses The number of gray levels increases by increasing the halftone type and the printer resolution See cha...

Page 193: ...ves toner by simulating draft quality printing See chapter 4 Printer Configuration of the Reference for more information Adjust the print density using the Administration Engine Toner Den sity setting Menu Administration Emulations PostScript Intensity Choices Nominal Darkest Darker Lighter Lightest Default Nominal Notes Intensity uses the PostScript settransfer operator s functionality to make th...

Page 194: ... to customize the quality of your output according to its use For pages requiring the best quality your printer can provide set the printer resolution to 600 dpi Setting the Resolution You can set the default resolution of your printer through the Adminis tration Engine Def Resolution menu v Menu Administration Engine Def Resolution Choices 300 dpi 300x300 dpi resolution 600 dpi 600x600 dpi resolu...

Page 195: ...nView Printer Web Page In This Chapter n CrownView Printer Web Page on page 8 2 n Setting up the Printer Web Page on page 8 2 n Printer Home Page on page 8 7 EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 196: ...one on your company intranet can access the QMS printer through their web browser software Note The sample windows and dialog boxes shown in this chapter are as they appear in Netscape Navigator and Microsoft Explorer and coincide with the step by step instructions provided This section provides you with details on n Setting up and using the web page n Configuring the printer to send email n The d...

Page 197: ...he browser Note You need to do this procedure only once For Netscape 1 Start your web browser 2 Access the Options menu and choose Network Preferences 3 Select the Proxies tab in the dialog box 4 Select the Manual Proxy Configuration radio button and press the View button EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 198: ...last entry and then type the IP address of your QMS 4060 6 Choose OK 7 Enter the printer IP address in the Go to URL address box to access the printer home page For Microsoft Explorer 1 Start your web browser 2 Access the View menu and choose Options QMS 4060 QMS 4060 EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 199: ...rinter Web Page 8 5 CrownView Printer Web Page 3 Select the Connection tab on the dialog box 4 Click the Settings button to display the Proxy Settings dialog box EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 200: ...rk protocol menu that you re using The default name is the model number of the printer See the QMS CrownNet System Administrator s Manual for information on changing the printer name 6 Click OK to save changes in the dialog boxes 7 Now you should be able to enter the printer name in the URL address box to access the printer home page QMS 4060 QMS 4060 Print System EDNord Istedgade 37A 9000 Aalborg...

Page 201: ...Page is the starting point for all access to the printer web pages On this page you will find hotlinks to all of the supporting web pages for your printer Printer Graphic Information Product Printer Name Hotlinks Configuration Hotlinks EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 202: ...t Status Echoes the status message in the printer control panel message window Configuration Menu No equivalent Resolution Identifies the resolution and halftone Configuration Menu Administration Engine Def Resolution Default Inputbin Identifies the input tray or tray the media size and the percent filled with media Configuration Menu Operator Control Inputbin Sheets Printed Lists the number of sh...

Page 203: ...ers from the number of faces printed statistics on the printer s start up and status pages which refer to the total number of page faces printed during the life of the printer Configuration Menu No equivalent Hotlinks Take you to other pages of status configurations or help information Each of these hotlinks is fully explained in this chapter Configuration Menu No equivalent EDNord Istedgade 37A 9...

Page 204: ...choose the Submit button to make them take effect The Operator Control page contains the following options For com plete information on any options see chapter 4 Printer Configura tion of the Reference manual Copies Allows you to enter the number of copies to print Configuration Menu Operator Control Copies Collation Allows you to turn collation Off or On Configuration Menu Operator Control Collat...

Page 205: ...for that media type Configuration Menu Operator Control Media For Upper Bin Optional Bin Media Allows you to specify the type of media in the optional lower input feeder so the printer can optimize output for that media type Configuration Menu Operator Control Media For Optional Bin Upper Custom Tray Specifies the media size in the upper standard tray if it s something other than A4 Legal or Lette...

Page 206: ... of printer configuration settings Each is described in more detail in the following pages n Printer Setting on page 8 13 n Communication Settings Input Buffer Sizes on page 8 14 n Paper Sources on page 8 15 n Options on page 8 16 n Current Memory Configuration on page 8 16 n Hard Disk Status on page 8 18 n Timeouts on page 8 18 Settings Links EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 207: ...ed on or off Configuration Menu Administration Startup Options Do Start Page Do Error Handler Identifies whether the PostScript Error Handler is on or off Error Handler is a diagnostic tool that identifies PostScript errors encountered during a print job Configuration Menu Administration Startup Options Do Error Handler Do Sys Start Identifies whether the printer controller checks the hard disk fo...

Page 208: ...he default Configuration Menu Operator Control Inputbin Number of Paper Trays Tells you the number of input sources available on your printer Configuration Menu No equivalent Left Margin Identifies the amount in 01 increments the image is adjusted horizontally on the page Configuration Menu Administration Engine Image Alignment Horiz Offset Top Margin Identifies the amount in 01 increments the ima...

Page 209: ...hernet interface Configuration Menu Administration Communications Network2 Shared Spool ing Space Identifies the total amount of spooling space shared by the interfaces Configuration Menu No equivalent Upper Identifies the size and type of media currently installed in the upper tray Configuration Menus Operator Control Custom Bin Upper Operator Control Media For Upper Bin Optional Identifies the s...

Page 210: ... of the Host Input field also known as K Mem for Spool This memory client stores incoming data from all the interfaces until the emulation can process the print job Configuration Menu Administration Memory Manual Config K Mem for Spool Display List Shows the size in KB of the Display List also known as K Mem Display This client stores compressed representations or blocks of the pages to be printed...

Page 211: ...e size in KB of the Emulation client also known as K Mem Emulation This client is used to store any optional emulations such as LN03 Plus Configuration Menu Administration Memory Manual Config K Mem Emulation Emulation Temporary Shows the size in KB of the Emulation Temporary client This client is used by non PostScript emulations for storing downloaded soft fonts forms or macros Configuration Men...

Page 212: ...valent Printer Memory Shows the size in KB of the total amount of RAM that your printer has Configuration Menu Administration Memory Manual Config MB Printer Mem Disk7 Provides the name size and free space on all attached hard disks Configuration Menu No equivalent Total Identifies the total space and free space on all attached hard disks Configuration Menu No equivalent Wait Shows the maximum num...

Page 213: ...nted Emulation Shows the maximum number of seconds emula tions other than PostScript wait for incoming data Configuration Menu Administration Communications Timeouts Emulation Timeout ESP Shows the maximum number of seconds the printer uses to match an emulation before printing the job in the default emulation Configuration Menu Administration Communications Timeouts ESP Timeout Current Job Status...

Page 214: ... Spooled Printing Printed Configuration Menu No equivalent Prio rity Shows the priority of each job Configuration Menu No equivalent Owner Shows the name of the owner of each current job Configuration Menu No equivalent Title Shows the title of each job Configuration Menu No equivalent Interface Identifies the interface over which the job was sent to the printer Configuration Menu No equivalent Sh...

Page 215: ...sumable is based on printing under specific operating conditions such as media type number of color planes page size and page coverage usually 5 coverage of letter A4 size media The actual life expectancy will vary depending on these and other printing variables including continuous or intermittent printing ambient temperature and humidity Consumable Status Gauges EDNord Istedgade 37A 9000 Aalborg...

Page 216: ...sumable Max Number Shows the maximum capacity of the consumable for example 10000 planes or 120000 sheets Configuration Menus Operator Control Consumables and Administration Consumables Consumable Usage Gauges Shows the remaining amount of the consumable in percentages not planes faces or sheets Configuration Menus Operator Control Consumables and Administration Consumables EDNord Istedgade 37A 90...

Page 217: ...ing is enabled or disabled Configuration Menu Operator Control Accounting Mode Disk Space Shows how much disk space is allocated to job accounting files Configuration Menu Operator Control Accounting Disk Space File Segment Shows whether accounting information is stored in the printer in a single file or in multiple files Configuration Menu Operator Control Accounting File Segment EDNord Istedgade...

Page 218: ...stem Support Page The System Support hotlink on the home page jumps to the System Support page This page can be used to set up internal support for the printer as well as to link to the QMS web site Form Data Support EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 219: ...ontact A text box for entering the name of a local expert Configuration Menu No equivalent Contact Number A text box for entering a local or QMS contact number Configuration Menu No equivalent Printer Help URL A text box for entering a local or QMS printer help URL web address Configuration Menu No equivalent QMS Corporate URL The QMS corporate URL web address Configuration Menu No equivalent To o...

Page 220: ...int ers contact information a FAQ database printer manuals and online performance support Online Help Page The Online Help hotlink on the home page jumps to any help informa tion that has been configured on the System Support page Printer Help URL You can configure this to jump to your own help web site set up on your local intranet or to the QMS online performance sup port information for your QM...

Page 221: ...help address on the System Support page Printer Help URL when you click on the Online Help button on the printer home page you ll be linked to an HTML page located at the QMS web site From here you can link to a topic which applies to your specific problem You can also access a list of current FAQs Frequently Asked Questions about your print system v EDNord Istedgade 37A 9000 Aalborg telefon 96333...

Page 222: ...EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 223: ...oblems on page 9 20 n Testing PC Printer Communication on page 9 24 n Miscellaneous Problems on page 9 26 n CrownNet Problems on page 9 28 n Print Quality Problems on page 9 30 n Troubleshooting CrownCopy on page 9 67 n Placing a Service Call on page 9 68 EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 224: ...s with corresponding solutions You ll also find what information you ll need to have before placing a service call if one becomes necessary Status Messages Printer control panel messages help you locate many problems When the printer needs operator assistance the message window displays one of the following messages Note Status messages don t display when you re in the Copier menu However they wil...

Page 225: ...or Paper Accounting file If you want accounting enabled copy these files to floppy disk s or transfer them to your host computer using ftp if available Then reset the accounting files so that new jobs can be accepted If you do not want to use accounting you can disable it Use the Operator Control Accounting ResetAccounting menu ACC FILE IS XXX FULL The Job Accounting File is 80 or more full XXX re...

Page 226: ...re failure Call for service or see Service Messages on page 9 11 for details COMPLETE ENGINE DEVELOPER MAINT The developer maintenance procedure is not complete Refer to chapter 2 Consumables for details on developer maintenance CREATED FILE The accounting file is being created No action necessary CREATING XXXXXXXXXXXX FILE PLEASE WAIT The specified accounting file is created when accounting is en...

Page 227: ...t maintenance Push the drum unit in all the way and secure with thumbscrew Refer to chapter 2 Consumables for details DUPLEX JAM Paper has jammed while passing through the duplexer Check area 6 inside the front door See chapter 4 Printer Jams DUPLEX JAM Paper has jammed while passing through the duplexer Check areas 3 6 inside the front door See chapter 4 Printer Jams EXTENDED ACCOUNTING FILE SIZE...

Page 228: ...rler roller knob clockwise and secure with thumbscrew Refer to chapter 2 Consumables for details IDLE The printer is on line but no jobs are in process No action necessary INITIALIZING The printer is getting ready to go on line No action necessary INPUT IDLE PRINTING The printer is on line and printing jobs already in the queue No new jobs are arriving at the communication interfaces No action nec...

Page 229: ... output bin is full OUTPUT BIN JAM Paper has jammed in the output path Check areas 4 5 inside the front door See chapter 4 Printer Jams EJECTION UTIN JAM Paper has jammed in the output path Check area 5 inside the front door and the LCOS or ejection unit See chapter 4 Printer Jams OUTPUTBIN OUTPUTBIN JAM Paper has jammed between the print engine and the specified output bin tray Locate and remove ...

Page 230: ... menu INPUTBIN is the empty tray or tray the default input bin set the Administration Engine Inputbin menu Refill the empty tray with the specified paper size PUT SIZE PAPER IN ANY BIN Note This is true only if you re in ANY The Operator Control Chain Inputbins menu is set to On and a chained inputbin is empty Refill the empty inputbin with the specified paper size REPLACE DEVELOPER The developer ...

Page 231: ... the pick roller for the upper tray Refer to chapter 2 Consumables for details REPLACE PICK UNIT 2 The pick rollers for the middle tray have reached their useful life and should be replaced Replace the pick roller for the middle tray Refer to chapter 2 Consumables for details REPLACE PICK UNIT 3 The pick rollers for the lower tray have reached their useful life and should be replaced Replace the p...

Page 232: ... Consumables for details TONER OUT The toner hopper is completely out of toner Replace the toner Refer to chapter 2 Consumables for details UPPER DOOR OPEN The upper output door is open or not completely closed Close the upper output door until it latches UPPER RIGHT DOOR OPEN The upper right door is open or not completely closed Close the upper right door until it latches XXXX JAM Paper has jamme...

Page 233: ...the port or if you press the Cance Next Select buttons No other jobs can be printed until this job has ended Wait until the job is finished and the printer goes idle to access the configuration menu WARMING UP The printer is warming up Wait until the IDLE message displays before printing WASTE DEVELOPER BOTTLE NOT REPLACED The developer waste bottle is not in Insert the developer waste bottle Refe...

Page 234: ...on contacting QMS for service This service message means try this CALL FOR SERVICE ENGINE ERROR 8 Pick up motor for upper tray failed Turn the power off then on again If the message returns call for service CALL FOR SERVICE ENGINE ERROR 9 Pick up motor for middle tray failed Turn the power off then on again If the message returns call for service CALL FOR SERVICE ENGINE ERROR 10 Pick up motor for ...

Page 235: ...doors are closed Turn the power off then on again If message returns replace the fuser If the message still returns call for service CALL FOR SERVICE ENGINE ERROR 41 The fuser temperature is lower than normal Check that the printer doors are closed Turn the power off then on again If message returns replace the fuser If the message still returns call for service CALL FOR SERVICE ENGINE ERROR 80 Th...

Page 236: ...all for service CALL FOR SERVICE ENGINE ERROR 87 The mixture of toner with developer is too high Purge the developer and try again with new developer If the message returns call for service CALL FOR SERVICE ENGINE ERROR 88 The mixture of toner with developer is too low Purge the developer and try again with new developer If the message returns call for service CALL FOR SERVICE ENGINE ERROR 89 The ...

Page 237: ...ltage did not reach its normal level Clean the transfer assembly If the message returns replace the transfer assembly Turn the power off then on again If the message returns call for service CALL FOR SERVICE ENGINE ERROR 121 The optical unit motor did not reach its normal speed Turn the power off for at least 30 seconds then on again If the message returns call for service CALL FOR SERVICE ENGINE ...

Page 238: ...off for at least 30 seconds then on again If the message returns call for service CALL FOR SERVICE ENGINE ERROR 161 One of the cooling fans failed Turn the power off for at least 30 seconds then on again If the message returns call for service CALL FOR SERVICE ENGINE ERROR 165 One of the cooling fans failed Turn the power off for at least 30 seconds then on again If the message returns call for se...

Page 239: ...ICE ENGINE ERROR 181 A communication signal on the printer controller failed Turn the power off for at least 30 seconds then on again If the message returns call for service CALL FOR SERVICE ENGINE ERROR 182 A communication signal on the printer controller failed Turn the power off for at least 30 seconds then on again If the message returns call for service CALL FOR SERVICE ENGINE ERROR 183 A com...

Page 240: ... look for jams that may be stuck in the LCIF Refer to chapter 4 Printer Jams for procedures Turn the power off then on again If the message returns call for service CALL FOR SERVICE ENGINE ERROR 216 An error signal occurred with the optional LCOS stacker Check that the interface cable to the LCOS is properly installed the power cable is in and the power switch is on Turn the power off then on agai...

Page 241: ...r Code Description PCL Error Codes Description 0 Not enough memory for job 0 Not enough memory for job 1 Too many transformations 1 State lost 2 Math error 2 Math error 3 Job aborted 3 Job aborted 4 Instruction not recognized 4 Out of memory for macros 5 Wrong number of parameters 5 Disk full Cannot store fonts 6 Out of range parameter or illegal character 6 13 Internal error 1 8 7 Not used 8 Unkn...

Page 242: ...K READ FAILURE or DRIVE NOT READY If you get any of these messages try turning off the printer and then turning it back on to clear the error If this doesn t work then you need to reformat the disk and reload the system software Reformatting the Drive and Reloading System Software Caution Any data on the hard disk including system code will be lost when the hard disk is reformatted You must have t...

Page 243: ...pdate system Caution Any data on the hard disk including system code will be lost when the hard disk is reformatted You must have the system software on hand to reboot the system after formatting Contact your QMS Support representative to obtain the system software for you printer Press Any Two Buttons While Turning On The Printer UPDATE SYSTEM IMAGE OR FORMAT SYSTEM DISK UPDATE FORMAT EDNord Iste...

Page 244: ...parallel port or by the optional serial port Use the diskettes containing the system software included with your printer Use the following procedure to update the system software in system memory through the parallel port Refer to chapter 5 New System Software in the Options manual for information on downloading sys tem software through the serial port PRESS ANY KEY TO FORMAT DISK NOW DOWNLOAD IMA...

Page 245: ...me of the disk drive in which you inserted the system software disk 6 Follow the prompts They instruct you to insert the system software disks in the follow ing order a Last disk system software disk 4 b Disk 1 system software disk 1 c Disk 2 system software disk 2 d Disk 3 system software disk 3 e Disk 4 system software disk 4 Downloading the System Software Parallel 1 Send the new image to the p...

Page 246: ...vice See appendix A QMS Customer Support for information on con tacting QMS for service Testing PC Printer Communication To test communication between your printer and your PC first create a short file that ejects a page from the printer Then send the file to the printer Creating the Test File To create the test file type the following commands at a DOS prompt copy con printest ps showpage D Z All...

Page 247: ...er Skip ahead to PC Printing Software to fin ish connecting the printer If a blank page doesn t eject and you typed the file correctly you may want to check your AUTOEXEC BAT file to see if LPT1 the parallel port is being directed to COM1 the serial port a If the AUTOEXEC BAT file contains the line MODE LPT1 COM1 delete it b Then type MODE LPT1 P The P represents infinite retry and it tells the PC...

Page 248: ...he Reference guide for information about memory clients No Start up Page If the Ready indicator is on but no start up page prints check the fol lowing 1 Has the start up page been disabled Use the control panel to make sure the start up page is on 2 Turn the printer off From a cold start the printer takes 2 min utes or longer to warm up Be sure you wait long enough for a start up page before suspe...

Page 249: ...of a certain application and the printer resetting PostScript Errors If your printer is having trouble printing when using PostScript emula tion you should turn on the Error Handler in the control panel menu Error Handler is a diagnostic tool that identifies PostScript errors encountered during a print job Menu Administration Startup Options Do Error Handler Choices Yes Load the Error Handler No D...

Page 250: ...ration information correct n Is the interface enabled n Is the appropriate protocol or protocols enabled n Are all printer and protocol addresses configured correctly n Does the printer show up in the list in the CrownAdmin window Check the QMS CrownNet Setup Guide or the QMS CrownNet Sys tem Administrator s Guide for more information Windows Driver Problems Printer Description Files If you experi...

Page 251: ... Jams Always Occur 1 Check that the paper does not exceed the paper limit mark Make sure that the stack does not exceed the paper limit mark on the paper tray 2 Check that the paper stack is correctly aligned Make sure that the stack is correctly aligned in the paper tray or in the multipurpose tray 3 Check the printer for residual jammed paper 4 Remove any jammed paper remaining inside the printe...

Page 252: ...Try another brand of paper See appendix B Technical Specifications in the Reference for paper specifications 2 Check that there is enough toner in the printer If the TONER LOW message appears in the message window add more toner 3 Check that toner recycling mode is turned off See Enabling Toner Recycling Mode on page 9 31 4 Check that Conserve Toner mode is disabled under the Administration Engine...

Page 253: ... n Removing the waste toner bottle and not replacing it n Allowing the waste toner bottle to fill up Recovering From Toner Recycling Mode To recover from toner recycling mode you have to perform the follow ing steps 1 Ensure that the plastic slide over the toner waste bottle is moved to the forward position turning off toner recycling 2 Completely use all the toner that is stored in the toner hop ...

Page 254: ...s for procedures on adding new toner 5 Replace the toner waste bottle Image Defects This section includes several image defects with some possible guidelines If you try the suggested guidelines and your problem is still present contact QMS See Appendix A QMS Customer Support for contact information Try to solve your image problem first by performing a few simple pro cedures n Clean your printer th...

Page 255: ...ity Problems 9 33 Troubleshooting Printer Problems Typical Page Sample Use this typical page as a reference for some of the image defects on the following pages EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 256: ...Print Quality Problems QMS 4060 Print System Operation 9 34 Background on the Page EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 257: ... Density configuration menu n Check consumables to see if they have reached end of life If so then replace See chapter 2 Consumables for information n Clean the precharger See chapter 2 Consumables for infor mation n Clean the transfer charger See chapter 2 Consumables for information n Clean all of the paper feed paths in the printer around the drum and the developer unit n Print 10 pages for a t...

Page 258: ...Black or Dark Pages EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 259: ...ect After each action try a test page to see if you solved your problem n Replace the drum unit See chapter 2 Consumables for infor mation n Print 10 pages for a test n Replace the developer See chapter 2 Consumables for infor mation If you have tried these actions and your print quality is still not satis factory see Placing a Service Call on page 9 68 EDNord Istedgade 37A 9000 Aalborg telefon 96...

Page 260: ...Print Quality Problems QMS 4060 Print System Operation 9 38 Blank Pages EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 261: ...ct After each action try a test page to see if you solved your problem n Check consumables to see if they have reached end of life If so then replace them See chapter 2 Consumables for informa tion n Print 1 page for a test n Print 20 pages for a test If you have tried these actions and your print quality is still not satis factory see Placing a Service Call on page 9 68 EDNord Istedgade 37A 9000 ...

Page 262: ...Print Quality Problems QMS 4060 Print System Operation 9 40 Blank Bands on the Page EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 263: ...ter 2 Consumables for infor mation n Clean the transfer charger See chapter 2 Consumables for information n Clean all of the paper feed paths in the printer around the drum and the developer unit n Print 1 test page n Replace the cleaning roller on the fuser n Print 1 test page n Replace the developer See chapter 2 Consumables for infor mation n Print 1 test page n Replace the drum unit See chapte...

Page 264: ...Print Quality Problems QMS 4060 Print System Operation 9 42 Blurred Images or Characters on the Page EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 265: ...e Toner Density configuration menu n Check consumables to see if they have reached end of life If so then replace them See chapter 2 Consumables for informa tion n Print 1 test page n Clean the precharger See chapter 2 Consumables for infor mation n Clean the transfer charger See chapter 2 Consumables for information n Clean all of the paper feed paths in the printer around the drum and the develo...

Page 266: ...Print Quality Problems QMS 4060 Print System Operation 9 44 Dark Specks Lines or Dark Areas EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 267: ...for infor mation n Clean the transfer charger See chapter 2 Consumables for information n Clean all of the paper feed paths in the printer around the drum and the developer unit n Print 1 test page n Replace the cleaning roller on the fuser See chapter 2 Consumables for information n Print 1 test page n Replace the developer See chapter 2 Consumables for infor mation n Print 1 test page n Replace ...

Page 268: ...Print Quality Problems QMS 4060 Print System Operation 9 46 Dark Lines on the Page EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 269: ... life If so then replace them See chapter 2 Consumables for informa tion n Print 1 test page n Clean the precharger See chapter 2 Consumables for infor mation n Clean the transfer charger See chapter 2 Consumables for information n Clean all of the paper feed paths in the printer around the drum and the developer unit n Print 1 test page n Replace the drum unit See chapter 2 Consumables for infor ...

Page 270: ...Print Quality Problems QMS 4060 Print System Operation 9 48 Fusing Problems on the Page EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 271: ...tion try a test page to see if you solved your problem n Check that lever 4 on the fuser is in the closed position up See chapter 2 Consumables for information n Print 1 test page n Replace the fuser See chapter 2 Consumables for informa tion If you have tried these actions and your print quality is still not satis factory see Placing a Service Call on page 9 68 EDNord Istedgade 37A 9000 Aalborg t...

Page 272: ...Print Quality Problems QMS 4060 Print System Operation 9 50 Light Print EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 273: ...ration Engine Toner Density configuration menu n Print 1 test page n Check consumables to see if they have reached end of life If so then replace them See chapter 2 Consumables for informa tion n Print 1 test page n Clean the precharger See chapter 2 Consumables for infor mation n Clean the transfer charger See chapter 2 Consumables for information n Clean all of the paper feed paths in the printe...

Page 274: ...Print Quality Problems QMS 4060 Print System Operation 9 52 Light Print with Background EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 275: ...e See Enabling Toner Recycling Mode on page 9 31 for information n Check the Toner Density setting in the Administration Engine Toner Density configuration menu n Print 1 test page n Clean the precharger See chapter 2 Consumables for infor mation n Clean the transfer charger See chapter 2 Consumables for information n Clean all of the paper feed paths in the printer around the drum and the develop...

Page 276: ...Print Quality Problems QMS 4060 Print System Operation 9 54 Light Bands EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 277: ...ge n Check the toner recycle switch Set it to OFF and install a waste toner bottle See Enabling Toner Recycling Mode on page 9 31 for information n Print 1 test page n Clean the precharger See chapter 2 Consumables for infor mation n Clean the transfer charger See chapter 2 Consumables for information n Clean all of the paper feed paths in the printer around the drum and the developer unit n Print...

Page 278: ...Print Quality Problems QMS 4060 Print System Operation 9 56 Light Streaks EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 279: ...bles for infor mation n Clean the transfer charger See chapter 2 Consumables for information n Clean all of the paper feed paths in the printer around the drum and the developer unit n Print 1 test page n Replace the cleaning roller on the fuser See chapter 2 Consum ables for information n Print 1 test page n Replace the developer See chapter 2 Consumables for infor mation n Print 1 test page n Re...

Page 280: ...Print Quality Problems QMS 4060 Print System Operation 9 58 Overtoned Print EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 281: ...e precharger See chapter 2 Consumables for infor mation n Clean the transfer charger See chapter 2 Consumables for information n Clean all of the paper feed paths in the printer around the drum and the developer unit n Print 1 test page n Replace the developer See chapter 2 Consumables for infor mation n Print 1 test page n Replace the drum unit See chapter 2 Consumables for infor mation If you ha...

Page 282: ...Print Quality Problems QMS 4060 Print System Operation 9 60 Residual Images on the Page EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 283: ... See chapter 2 Consumables for infor mation n Clean the transfer charger See chapter 2 Consumables for information n Clean all of the paper feed paths in the printer around the drum and the developer unit n Print 1 test page n Replace the cleaning roller on the fuser See chapter 2 Consum ables for information n Print 1 test page n Replace the drum unit See chapter 2 Consumables for infor mation n ...

Page 284: ...Print Quality Problems QMS 4060 Print System Operation 9 62 Voids or White Spots on the Page EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 285: ...r Recycling Mode on page 9 31 for information n Print 1 test page n Clean the precharger See chapter 2 Consumables for infor mation n Clean the transfer charger See chapter 2 Consumables for information n Clean all of the paper feed paths in the printer around the drum and the developer unit n Print 1 test page n Replace the developer See chapter 2 Consumables for infor mation n Print 1 test page ...

Page 286: ...Print Quality Problems QMS 4060 Print System Operation 9 64 Misregistration of the Page EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 287: ...size See chap ter 2 Consumables for information n Print 1 test page n Realign the paper in the trays or LCIF See Enabling Toner Recy cling Mode on page 9 31 for information n Print 1 test page n Replace the paper with a newly opened stack See chapter 2 Consumables for information n Print 1 test page n Clean all of the paper feed paths in the printer around the drum and the developer unit If you ha...

Page 288: ...Print Quality Problems QMS 4060 Print System Operation 9 66 Skewed Printing EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 289: ...ed stack See chapter 2 Consumables for information n Print 1 test page n Clean all of the paper feed paths in the printer around the drum and the developer unit n Replace the pick roller kit in the tray that is skewing the paper See chapter 2 Consumables for information n Print 1 test page If you have tried these actions and your print quality is still not satis factory see Placing a Service Call ...

Page 290: ...S National and international contacts are listed in appendix A QMS Customer Support Before calling be sure you have the answers to these questions handy to help our technicians serve you more quickly 1 What is your printer model and serial number 2 What kind of host computer do you have 3 What operating system do you have and what version 4 What interface are you using If serial what protocol 5 Wh...

Page 291: ...A QMS Customer Support In This Appendix n Sources of Support on page A 2 n QMS World wide Offices on page A 5 EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 292: ... source of help Q FAX Q FAX a QMS information retrieval service provides application notes technical support notes on common printing problems and information about printer specifications options accessories con sumables and prices In the United States and Canada call 800 633 7213 to reach Q FAX In all other countries call 334 633 3850 Have your fax num ber handy when you call or place the call fr...

Page 293: ...b you can view the QMS home page at http www qms com The QMS ftp resource is ftp qms com QMS Customer Response Center CRC You can contact the QMS Customer Response Center CRC in three different ways n Telephone You can call the CRC at 334 633 4500 US Monday Friday 7 00 am 6 00 pm Central Time Note If you call for assistance have the following information ready so our technicians can help you more ...

Page 294: ...up pages n Fax You can fax questions to the CRC at 334 633 3716 US Provide the same information as listed above and indicate whether you would like a faxed or a phoned reply n Internet If you have access to the World Wide Web you can access the CRC through the QMS home page at http www qms com EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 295: ...s com Latin America Fax 1 334 639 3347 National Service Service Information Installation and Maintenance Pricing 1 800 762 8894 On Site Service and Depot Repair Information 1 800 858 1597 7 00 am 7 00 pm Central Time Spare Parts Ordering and Information 1 334 633 4300 x2530 8 00 am 5 00 pm Central Time QMS Canada General Contact 1 514 333 5940 Fax 1 514 333 5949 Supplies and Accessories 1 800 268 ...

Page 296: ...ailway Parade 2141 Lidcombe NSW Australia 61 2 9901 3235 Fax 61 2 9901 3273 QMS Benelux Belgium Nether lands and all unlisted countries Planetenbaan 60 Corner Plaza 3606 AK Maarssen The Netherlands 31 346 551333 Fax 31 346 550170 Internet http www qms nl QMS France Vélizy Plus 1 Bis Rue du Petit Clamart 78142 Vélizy Cedex France 33 1 410 79 393 Fax 33 1 408 30 110 QMS GmbH Germany and Austria Gust...

Page 297: ...nneshov Sweden 46 8 600 01 30 Fax 46 8 600 01 33 QMS South Africa Saskay House Unit 24 Sunninghill Business Park Peltier Road Sunninghill Johannesburg Republic of South Africa 27 11 807 6957 Fax 27 11 807 6960 QMS UK United Kingdom and Ireland Old Bridge House The Hythe Staines Middlesex TW18 3JF United Kingdom 44 1784 442255 Fax 44 1784 461641 EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 298: ...EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 299: ...B Configuration Menu In This Appendix n Installation Menu on page B 3 n Operator Control Menu on page B 4 n Administration Menu on page B 5 EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 300: ...erator Control Menu Shows the operator printer configurations n Administration Menu Shows the printer administration configurations Menu Chart Conventions The following conventions are used in the menu charts n Some menu selections are marked with an asterisk These selections will only appear on your print system if the specified option is installed n These menu charts show only the top level menu...

Page 301: ...lation Menu Use Operator PWD Admin Password Use Admin PWD Idle Installation Operator Control Administration Operator Passwrd Off or On Off or On Enter password Enter password EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 302: ...pper Middle or Optional or Face Down Stack Letter Legal Executive 11x17 A3 A4 A5 Statement On Off or On Any Portrait or Upper Face Up Stack Mode Disk Space Resetaccounting or File Segment Orientation Landscape Lower B4 ISO B5 ISO Upper Middle Lower Offset Stacking Off or On Face Up Order Normal or Reverse B4 B5 Consumables Print Statistics Chain Option On or Off Upper Middle or Optional Lower EDNo...

Page 303: ...allel Network1 Network2 ESP Default Postscript PCL 5E HP GL LinePrinter Calibration Page Header Page Header Inputbin Trailer Page Trailer Inputbin Status Page Type Do Start Page Do Sys Start Do Error Handler Manual Config Restore Defaults Reboot System New System Image Keypad Language Format Disk Serial TIFF CALS CGM LNO3 QUIC Capture Printjob Clock Operations Consumables Developer Drum Unit Fuser...

Page 304: ...EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 305: ...packing the Printer In This Appendix n Repacking Consumables on page C 2 n Inserting Shipping Restraints on page C 17 n Repacking the Options on page C 27 EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 306: ...2 for an RMA Return Merchandise Authorization number before shipping the printer In other countries refer to appendix A QMS Customer Support for information If your printer has optional units attached you must remove them and use their original packing materials to repack them See Repacking the Options on page C 27 for information Turn the power off and unplug the power cord and all interface cabl...

Page 307: ... printer with a waste toner bottle in place and toner recycling disabled Try to run it until you get the TONER OUT message on the display Follow these procedures for removing and repacking consumables Preparing the Paper Trays 1 Open each tray and remove all paper 2 Reinstall the shipping restraints for each tray EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 308: ...button to access the Administration Con sumables Developer menu The message window should display 3 Press the Select button to tell the printer you are ready to empty the developer The message window displays Offline Menu Select Previous Next LETTER LETTER LEGAL CONSUMABLES DEVELOPER Offline Menu Select Previous Next LETTER LETTER LEGAL WASTE BOTTLE IN SELECT WHEN DONE EDNord Istedgade 37A 9000 Aa...

Page 309: ... right door and check that the developer waste bot tle is in place Note Make sure the developer waste bottle is in place The printer will not perform the next step until the bottle is properly set Waste Bottle EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 310: ... bottle is in place and press the Select button the message window displays You should hear the developer purging and after about 30 sec onds the message window displays 6 Open the upper door of the printer Offline Menu Select Previous Next LETTER LETTER LEGAL PURGING DEVELOPER Offline Menu Select Previous Next LETTER LETTER LEGAL OPEN UPPER RIGHT DOOR EDNord Istedgade 37A 9000 Aalborg telefon 963...

Page 311: ...l spill during shipment Keep it until the printer is shipped back to you 9 Turn off the printer Removing Toner 1 Before repacking the printer you should ensure the toner hopper is as low as possible 2 Remove the toner waste bottle and store for later use Caution Do not repack the waste toner bottle It will spill during shipment Keep it until the printer is shipped back to you EDNord Istedgade 37A ...

Page 312: ...ards the back of the printer 4 Open the toner fill lid and use a toner vacuum to remove as much toner as possible from the toner hopper Caution Use only a vacuum cleaner designed for toner Normal vacuum cleaners will only discharge toner into the air Toner Waste Bottle EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 313: ...he toner and developer areas 6 Use nylon reinforced tape and apply some to the toner fill lid and the developer fill lid to secure for shipping 7 Open the front door of the printer 8 Turn lever b1 to the right to unlock the internal components Vacuum These Areas EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 314: ...he developer toner hopper 10 Turn lever b1 to the left to lock the plastic protective cover in place 11 Close the right door of the printer and secure with nylon reinforced tape for shipping Removing the Transfer Assembly 1 If necessary open the front door of the printer Plastic Protective Cover EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 315: ...ower the transfer assembly guide 3 In one movement push in pull up and then pull out to remove the transfer assembly from the guide assembly 4 Store the transfer assembly away for use later when the printer is returned to you LTR LTR EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 316: ...um Unit 1 With the front door of the printer open and the transfer assembly guide in the lower position move lever b1 to the right to unlock the drum unit 2 Turn the drum locking knob counterclockwise to release the drum LTR EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 317: ...13 Repacking the Printer 3 Use the drum handles on top and front to pull out the drum unit 4 Carefully reattach the black protective tissue paper to the drum unit LTR Lever b1 EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 318: ...on C 14 5 Place the drum unit back into the original aluminum protec tive bag 6 Use nylon reinforced tape to the secure the bag for shipping 7 Place the drum unit back into the starter kit box Drum Unit EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 319: ... b1 to the right to unlock the internal printer com ponents M WARNING Be careful the area around the fuser assembly is hot ACHTUNG Verletzungsgefahr Bei Betrieb wird die Umgebung der Fixiereinheit heiß 3 Loosen the thumbscrew by turning it counterclockwise to unlock the old fuser EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 320: ...Pull the old fuser out and lift up and hold the bottom to remove it from the printer 5 Repack the fuser in its original box secure with nylon rein forced tape and place it back into the starter kit box Fuser Box EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 321: ...er Inserting Shipping Restraints Reinstalling Shipping Restraints 1 With the front door still open reinstall the magnetic roller protector Orange Tab and Magnetic Roller Protector Magnetic Roller Protector EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 322: ...ystem Operation C 18 2 Turn lever b1 to the right and reinstall the upper foam ship ping restraint in the drum unit area 3 Turn lever b1 back to the left Lever b1 Orange Tab and Foam Shipping Block EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 323: ... assembly guide up reinstall the sponge shipping block in the lower drum unit area 5 Secure the reversing unit with nylon reinforced tape 6 Close the front door of the printer Sponge Shipping Block Transfer Assembly Guide Reversing Unit EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 324: ...ion C 20 7 Use nylon reinforced tape to secure all external covers and doors Final Repacking Steps After following the preceding procedures you are ready to repack the printer into it s original container Tape EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 325: ...cking the Printer 1 Use a wrench to raise all four leveling bolts by turning the bolts counterclockwise 2 Flip the two small wood spacers into the groove on the slope edge of the pallet ramp EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 326: ...Inserting Shipping Restraints QMS 4060 Print System Operation C 22 3 Load the printer by pushing it up the slope edge of the pallet ramp EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 327: ... Printer 4 Use a wrench to lower the leveling bolts until the wheels are just off the pallet 5 Replace the plastic cover and all of the foam shipping blocks and secure them with nylon reinforced tape EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 328: ...Inserting Shipping Restraints QMS 4060 Print System Operation C 24 6 Replace the cardboard sleeve EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 329: ...nserting Shipping Restraints C 25 Repacking the Printer 7 Replace the starter kit foam box on the top of the printer replace the lid and raise the ramp EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 330: ...ts QMS 4060 Print System Operation C 26 8 Push in the plastic lock inserts and secure the lock in all of the holes of the shipping box 9 Your printer should now be ready to ship EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 331: ...repack the options for your printer use the original packing materials Follow the unpacking instructions in reverse order to repack these units See Appendix C Installing the LCIF and LCOS in the Getting Started manual for instructions v EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 332: ...EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

Page 333: ...l for service 9 11 Cancel button Functions 5 11 Cancelling job 5 11 Cancelling Print Jobs 5 11 Cancelling print jobs 5 11 All jobs 5 13 One job 5 12 Chaining Input bins 5 4 Changing paper sizes 2 9 Chunk collation 5 9 Cleaning 3 3 Fuser assembly 3 8 Guidelines 3 4 Inside 3 5 Intervals 3 4 Outside 3 12 Reversing unit 3 11 Toner spills 3 3 Tools 3 4 EDNord Istedgade 37A 9000 Aalborg telefon 96333500...

Page 334: ...guages 6 21 mv 6 36 next 6 29 normal 6 39 offline 6 44 online 6 44 order 6 28 printsetup 6 20 priority 6 25 pwd 6 32 quit 6 47 reboot 6 48 rename 6 36 reset 6 40 resetaccount 6 40 rm 6 37 Session termination commands 6 47 settime 6 21 6 38 silent 6 39 System information 6 18 time 6 21 User Offline Mode 6 14 Consoles 6 2 Consumables Adding toner 2 18 Cleaning roller 2 22 Drum unit 2 35 Fuser replac...

Page 335: ... Waiting for idle 9 10 Waiting on input end job 9 11 F Features 1 5 Feed path jams 4 10 Fuser 4 14 Front door 1 9 Fuser assembly Cleaning 3 8 Fuser replacement 2 43 G General settings Hotlink 8 12 H Halftone types 7 2 Handling printer 3 2 Hard disk status Hotlink 8 18 High resolution printing 5 2 Home Hotlink 8 9 Home page printer 8 7 Hotlink Communication settings 8 14 Consumable status 8 20 Gene...

Page 336: ...IF Chaining 5 6 LCIF Chaining menu 5 6 LCIF pick up jams 4 6 LCIT 1 5 LCOS 1 5 LCOS jams 4 20 4 23 Load Media in the Tray 2 12 Loading paper requirements 2 6 Loading paper trays 2 7 Local Console 6 2 Connecting 6 3 Console mode 6 9 Ending a session 6 47 Help 6 18 Message display mode 6 9 See also Console commands See also Remote Console Setting up 6 3 Starting a DECnet session 6 7 Starting a Telne...

Page 337: ...re 9 23 PDF file Adobe Acrobat 1 4 Pick rollers 2 48 PostScript operators showpage 9 24 Preventing paper jams 2 6 Print density 7 3 Print job Cancelling 5 11 Print problems 3 2 Print quality image defects 9 32 Print quality problems 9 30 Printer Basics 1 5 Cleaning 3 3 Components 1 6 Features 1 5 Front door 1 9 Front view 1 7 Handling 3 2 Home page 8 7 Jobs hotlink 8 19 Lifting 3 2 Missing pages 9...

Page 338: ...r 2 15 Replacing toner collector bottle 2 15 Resets Printer 9 27 Resolution Changing 5 2 Reversing unit Cleaning 3 11 S Scanner Jams ADF 4 27 Troubleshooting 9 67 Service United States A 4 Service call Placing 9 68 Service Messages 9 11 Service messages 9 2 Call for service 9 11 Set the Correct Media Size 2 9 Setup Browser software 8 2 Printer web page 8 2 showpage operator PostScript 9 24 Spills ...

Page 339: ...ight bands 9 54 Light print 9 50 Light print with background 9 52 Light streaks on page 9 56 Missing pages 9 29 Overtoned print 9 58 Page misregistration 9 64 Paper jams 4 2 Poor fusing 9 48 Residual Images on the page 9 60 Scanner 9 67 Skewed printing 9 66 Voids or white spots on the page 9 62 Tumble Duplexing 5 3 Typographic conventions 1 3 U Upper Chaining menu 5 7 Upper door jams 4 20 Upper ri...

Page 340: ...EDNord Istedgade 37A 9000 Aalborg telefon 96333500 ...

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