EDNord QMS 4060, Manual

Page: 290 / 340

Placing a Service
Call
QMS 4060 Print System Operation 9-68
Placing a Service Call
If you have a problem you cannot resolve, contact QMS. QMS is best
equipped to immediately handle any problem you may encounter.
If you have technical questions you can call or fax questions to the
QMS Customer Response Center (See Appendix A, “QMS Customer
Support,” for information on contacting the QMS Customer Response
Center.) If you’ve determined your printer needs to be examined by a
QMS service technician, contact QMS National Service for work
inside the US, or one of the QMS international offices for work outside
of the US. (National and international contacts are listed in appendix
A, “QMS Customer Support.”) Before calling, be sure you have the
answers to these questions handy to help our technicians serve you
more quickly:
1 What is your printer model and serial number?
2 What kind of host computer do you have?
3 What operating system do you have and what version?
4 What interface are you using? If serial, what protocol?
5 What application are you using?
6 What is the emulation of the file you're trying to print? In
what emulation mode is the port?
7 What is the firmware revision number for your printer? (It is
listed on both the status and start-up pages.)
8 If you can print, have a status page available.
Your service representative needs to know these things prior to help-
ing you.
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