
Troubleshooting
Hub connection is taking too long
AnywhereUSB® Plus User Guide
782
1.
2. Select
System
>
Configuration
>
AnywhereUSB Configuration
. The
AnywhereUSB
Configuration
page appears.
3. Select
Enable
.
4. Enter the port number in the
Port
field. The default
TCP Port
value is 18574. If you change the
port number on this page, you must also change the corresponding port number on your
computer.
5. Click
Apply
to apply and save the changes.
Hub connection is taking too long
The "Attempting to connect" message displays in the
AnywhereUSB Manager
when the
Manager
is
trying to connect to the Hub but a connection has not yet been made.
You can troubleshoot a connection if needed using these methods:
n
Attempt to ping the Hub IP address from your computer.
n
Verify that your firewall is not blocking the TCP port 18574.
n
Ensure that Hub is configured correctly and the IP address is in the correct zone, which is
generally the
Edge
option. See
Review AnywhereUSB Plus default settings
n
Collect a
from the
AnywhereUSB Manager
and a
from the Hub for
analysis by Tech Support.
Red X icon next to a Hub in the AnywhereUSB Manager
In some situations, a red X display next to a Hub in the
AnywhereUSB Manager
when the Hub has
failed to connect to your PC or the network. The list below describes situations during which this may
occur, and includes a resolution.
Note
If you do not want to display the Hubs that have failed to connect with your computer, you can
hide them. See
n
n
n
n
n
Cannot uninstall the Manager from the Windows Apps screen
In some situations the
Modify
and
Uninstall
buttons in the Windows
Settings
>
Apps
>
Apps &
Features
screen are both gray and do not activate when pressed. In this situation you must uninstall
the Manager using from the Windows Control Panel.
Note
You can also uninstall the
AnywhereUSB Manager
using the
AnywhereUSB Manager
installer.
See
Uninstall the AnywhereUSB Manager using Windows
.
To uninstall the
Manager
from the Windows Control Panel:
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Page 212: ...Interfaces Bridging AnywhereUSB Plus User Guide 212 ...
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