Canon MultiPASS L60, User Manual, Page: 250 / 341

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Frequently Asked Questions Chapter 11
Problem Possible cause Solution
The MultiPASS L60 The sending fax machine If the sending fax does not
cannot receive faxes may not support ECM. support ECM, then the
using ECM? (ECM RX MultiPASS L60 receives
does not appear in the fax in normal mode
the LCD display when without error checking.
receiving.)
ECM reception may not be Make sure the MultiPASS
turned on. L60 ECM RX setting is
enabled. See pages 13-10
and 13-11 or the MultiPASS
Desktop Manager
User’s
Guide .
Nothing prints? The toner cartridge may not Make sure the toner
have been installed properly. cartridge is installed
correctly. See page 2-29.
The toner cartridge may See page 2-29.
need to be replaced.
Received faxes are The telephone lines may be Use ECM receiving
blotched or uneven? in poor condition, or you to try to eliminate such
may have a bad connection. problems. However, if the
telephone lines are in poor
condition, you may need to
have the fax sent again.
The sending fax machine The sending fax machine
may not be functioning usually determines the
properly. fax’s quality. Call the sender
and have them make sure
the top cover and scanning
glass on their fax machine
are clean.
Errors occur frequently The telephone lines may be Lower the speed at which
while receiving? in poor condition, or you the unit receives faxes in the
may have a bad connection. RX START SPEED setting.
See pages 13-14 and 13-15
or the MultiPASS Desktop
Manager
User’s Guide .