Cambium Networks PTP 250, User Manual

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Problems and warranty About This User Guide
4
phn-2510_002v000 (Mar 2012)
Problems and warranty
Reporting problems
If any problems are encountered when installing or operating this equipment, follow this
procedure to investigate and report:
1
Search this document and the software release notes of supported releases.
2 Visit the support website.
3
Ask for assistance from the Cambium product supplier.
4
Gather information from affected units, such as any available diagnostic
downloads.
5
Escalate the problem by emailing or telephoning support.
Repair and service
If unit failure is suspected, obtain details of the Return Material Authorization (RMA)
process from the support website.
Warranty
Cambium’s standard hardware warranty is for one (1) year from date of shipment from
Cambium or a Cambium distributor. Cambium warrants that hardware will conform to the
relevant published specifications and will be free from material defects in material and
workmanship under normal use and service. Cambium shall within this time, at its own
option, either repair or replace the defective product within thirty (30) days of receipt of
the defective product. Repaired or replaced product will be subject to the original
warranty period but not less than thirty (30) days.
To register PTP products or activate warranties, visit the support website.
For warranty assistance, contact the reseller or distributor.
Using non-Cambium parts for repair could damage the equipment or void warranty.
Contact Cambium for service and repair instructions.