Printer Setting Tool
Using the Printer Setting Tool (for Windows)
Using the Communication Settings (for Windows)
Using the Device Settings (for Windows)
Can I apply device setting changes to another printer?
Power Supply
Which brands of Ni-MH rechargeable batteries do you recommend?
Operations
Can I set the printer to turn on its wireless LAN settings when I turn on the printer?
Can I apply communication setting changes to another printer?
The printer stops while printing, or the tape is cut in the middle of the text.
Operating System
Mac
How to identify your Operating System (OS) for Windows or Mac
How to open the Devices and Printers window
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.7 or greater
Using the P-touch Utility (for Mac)
Installing the software
Windows
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
I cannot save a file downloaded from the Brother support website (For Windows)
How to identify your Operating System (OS) for Windows or Mac
How to open the Devices and Printers window
How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
Installing the software
Mobile Devices (Apple/Android etc.)
When the NFC reader of my Android™ device is tapped against the NFC logo on the P-touch, the device is recognized but cannot connect to the P-
touch.
I tapped my Android™ device against my P-touch to use the NFC function, but it was not recognized.
Maintenance
Machine Maintenance
How is the print head cleaning cassette used?
Installation
Software
I cannot save a file downloaded from the Brother support website (For Windows)
Where can I download the latest P-touch Editor for Mac?
Where can I find my Brother printer's serial number?
Installing the software
Troubleshooting
Software
Printer Driver
When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "xxxxx.exe is attempting to connect to a DNS
server".
I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
I cannot install the printer driver because the installation stops after I connect the printer to my computer.
P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
When printing from an application, the application's "Collate" setting does not work correctly.
Printer Setting Tool
I cannot establish a connection using Wireless Direct.
Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
P-touch Editor Lite
P-touch Editor Lite pop-up dialog box does not appear when connecting P-touch labeler to my computer.
I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
The printer stops while printing, or the tape is cut in the middle of the text.
BRAdmin Light
P-touch Editor (Windows)
Print Quality
Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
Media
The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
Databases
Add-ins
How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch
Editor 5.x for Windows)
The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
Barcodes
The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
Error Messages
PT-P750W