I cannot connect my machine to the wireless network.
Network Settings
I cannot establish a connection using Wireless Direct.
I cannot connect my machine to the wireless network.
Connecting to a Mobile Device
Wi-Fi
When the NFC reader of my Android™ device is tapped against the NFC logo on the P-touch, the device is recognized but cannot connect to the P-
touch.
I cannot establish a connection using Wireless Direct.
Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
I tapped my Android™ device against my P-touch to use the NFC function, but it was not recognized.
Printing
Cannot Print
I cannot print using a HSe cassette.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
I connected multiple printers of the same model to one computer but can only print from one of them.
Printing is not possible. (USB connection)
I can no longer print from my computer, even though I was able to print previously.
Printing is not possible. (P-touch Editor5.3 for Mac)
I connected the P-touch and my Android™ device and tapped [Print] on the device, but I cannot print.
I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for
Windows)
When I try to print the printer information, the red lamp flashes and the print does not start.
The printer stops while printing, or the tape is cut in the middle of the text.
Print Quality/Print Settings
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
Poor print quality when printing on narrow labels. (iPrint&Label)
The printed label contains blank horizontal lines.
Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
When printing from an application, the application's "Collate" setting does not work correctly.
The top and base layers of the laminated tape are misaligned.
Reduce Tape Margins
How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
How can I minimize the margin from the start or end of the label when printing? (P-touch Editor Lite)
How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite)
Layout
The printed label is shorter or longer than the actual label data.
My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
The printing date/time is not printed. (P-touch Editor 5.x for Windows)
Cannot Cut
Paper/Tape/Label Jam
The tape got jammed or stuck in the printer.
The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
The top and base layers of the laminated tape are misaligned.
Uninstallation
Printer Driver
How to delete the registry information and files related to the printer driver
How do I uninstall the printer driver?
I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation
does not continue.
P-touch Editor
How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
Machine
Machine
Where can I find my Brother printer's serial number?
When the NFC reader of my Android™ device is tapped against the NFC logo on the P-touch, the device is recognized but cannot connect to the P-
touch.
The tape got jammed or stuck in the printer.
I tapped my Android™ device against my P-touch to use the NFC function, but it was not recognized.
The label does not cut well.
The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
Power Supply
Which brands of Ni-MH rechargeable batteries do you recommend?
Reset Procedure
Operations
The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
The printer stops while printing, or the tape is cut in the middle of the text.
Operating System
Mac
I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
P-touch Editor crashes when I open it on my Mac.
When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
Windows
PT-P750W