Brocade Communications Systems Network Advisor 12.0.0, User Manual

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1044 Brocade Network Advisor SAN User Manual
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Device technical support
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Serial #—The serial number of the device.
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WWN—The switch port’s world wide name.
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IP Address—The switch port’s IP address.
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Domain ID—The switch port’s top-level addressing hierarchy of the domain.
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Vendor—The hardware vendor’s name.
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Model—The name and model number of the hardware.
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Port Count —The total number of ports.
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Firmware—The firmware version.
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Location—The customer site location.
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Contact—The primary contact at the customer site.
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Description—A description of the customer site.
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State—The switch state, for example, online or offline.
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Status—The operational status of the switch, for example, unknown or marginal.
a. Right-click in the Available SAN Products table and select Expand All.
b. Select the switches you want to collect data for in the Available SAN Products table and
click the right arrow to move them to the Selected Products and Hosts table.
Technical SupportSave data for Fabric OS devices is saved to the following directory:
Install_Home \data\ftproot\technicalsupport\
Technical SupportSave uses the following naming convention for the Fabric OS device
support save files:
Supportinfo-Day-mm-dd-yyyy-hh-mm-ss\
Switch_Type - Switch_IP_Address -
Switch_WWN.
8. Click the Hosts tab and complete the following steps.
The Available Hosts table displays the following information:
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Name—The name of the available host.
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IP Address—The host port’s IP address.
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Network Address—The network address of the host.
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Fabrics—The fabric of the host.
a. Right-click in the Available Hosts table and select Expand All.
b. Select the products you want to collect data for in the Available Hosts table and click the
right arrow to move them to the Selected Products and Hosts table.
The Selected Products and Hosts table displays the following information:

IP Address—The IP address of the selected product or host.

Name—The name of the selected product or host.

WWN—The world wide name of the selected product or host.

Firmware Type—The type of firmware: FOS (Fabric OS).

Firmware version—The firmware version of the selected product or host.

Support Save Credentials—Whether the product or host has supportSave credentials
or not.
Technical SupportSave data for SAN devices is saved to the following directory:
FTP_Host \ftproot\technicalsupport\