Field
Description
Select lines
Select the lines for which the agent shall be responsible. The
name of the corresponding call centre is displayed again when
lines are selected in order to improve the overview.
Under Assign select whether the entry should be enabled.
Fields in the Wrap-up Settings menu.
Field
Description
Wrap-up Time
Enter the time available to this agent for post-processing after
concluding a call. No further call can be assigned to this agent
during this period. The agent has the option of temporarily ex-
tending the period with a telephone procedure.
17.6.4 General
In the Applications->Mini Call Center->General menu, you can set up an HTML web in-
terface access for the mini call centre manager. The latter can then monitor the status of
lines and agents, and modify the settings for lines and agents.
Fig. 139:
Applications
->
Mini Call Center
->
General
The Applications->Mini Call Center->Generalmenu consists of the following fields:
Fields in the Basic Settings menu.
Field
Description
Web Access Username Enter a user name for the mini call centre administrator. When a
user logs into the user interface under this name, he/she has
access to the user interface with selected parameters for admin-
istration of the call centre.
Web Access Password Enter a password for the mini call centre administrator.
bintec elmeg GmbH
17 Applications
elmeg hybird 120 / hybird 130
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