Fields in the Log on / Log off menu.
Field
Description
Numbers
Displays the internal number and description of the assigned
agent.
Status
Select whether the agent is logged into the line.
The agent is logged in by selecting
8
.
17.6.3 Agents
In the Applications->Mini Call Center->Agents menu, lines are assigned to agents. An
agent can operate one or more mini call centre lines.
17.6.3.1 Edit or New
Choose the
icon to edit existing entries. Select the New button to create new entries.
Fig. 138:
Applications
->
Mini Call Center
->
Agents
->
New
The menu Applications->Mini Call Center->Agents->New consists of the following fields:
Fields in the Basic Settings menu.
Field
Description
User
Select the configured user who shall serve as a call centre
agent. You configure required users in the Numbering->User
Settings->User menu.
Internal Number
Select the user's internal number to be used for the call centre.
Fields in the Assigned Lines menu.
17 Applications
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