Field
Description
•
( A6
to
( A6 ,
Target Number
Select the internal number to which the incoming call shall be
redirected.
Possible values:
•
" ":;$ !-3 3
: The call is terminated, the con-
nection ended.
•
B#- :;$C
: If a destination number is entered,
the call is forwarded.
Transfer with
The caller hears the defined announcement or music while her
call is being transferred.
Possible values:
•
•
( A6
to
( A6 ,
•
'( $
•
'( $
•
BA6 =C
Announcement before query
You have set up a general information call number which customers with various problems
or requests ring up. Naturally, no single employee or team can provide information in every
subject areas. So the caller would need to be transferred to the individual departments. If
you knew beforehand which requests (subject area) a caller had, you could immediately
transfer him to the competent department. Thus, your callers don't have to be initially ac-
cepted and transferred by an exchange. Every caller decides for him/herself with which em-
ployee he/she wishes to be connected.
With the performance feature Auto Attendant with DISA calls are automatically accepted
by the system. The caller then hears an announcement with information about which
entries are possible during or after the announcement. Once the entry is made, the an-
nouncement ends and the caller is transferred to an internal subscriber or team. If the caller
provides a false or no entry, he/she is transferred to the defined redirect destination
(internal subscriber or team). While being transferred, the caller hears a ring tone or the
system's music-on-hold.
bintec elmeg GmbH
17 Applications
elmeg hybird 120 / hybird 130
285
