Arris CHP Max5000, Equipment Manual

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C-2 CHP Max™ Headend Optics Platform Chassis, Controllers and Power Supplies Rev D
WARRANTY LIMITATIONS
ARRIS shall be relieved of all obligations and liability under the Warranty provisions set forth herein, if:
a. The Hardware or Standard Software is operated with, or the error or defect is due to, any accessory,
equipment, Firmware or part not approved or sold by ARRIS; or
b. The Product is operated with a battery pack not sold or approved by ARRIS; or
c. The Hardware or Standard Software was not installed, operated and maintained in accordance with
ARRIS' instructions and Documentation; or
d. The Hardware or Standard Software has been repaired, altered or modified by someone other than
ARRIS; or
e. You do not notify ARRIS in writing of the error or defect within the applicable Warranty Period with
sufficient information for ARRIS to identify and reproduce such error or defect, or fail to return the
defective Hardware or Firmware according to the terms of this Agreement; or
f. ARRIS demonstrates that the alleged error or defect in the Standard Software or Hardware does not
exist or was caused by Your or any third party's misuse, neglect, improper installation or testing, or
any other cause beyond the range of the intended use, or by accident, fire, lightening, terrorism or
other hazard or act of God.
ARRIS does not warrant physical damage to the surface of the products, including cracks or scratches on
the casing or damage caused by unauthorized attempts to open, repair or modify the products, or any
other cause beyond the range of the intended use
PRODUCT AND SERVICES WARRANTY LIMITATIONS
ARRIS' entire liability and Customer's exclusive remedy whether in contract, tort or otherwise, for any
claim related to or arising out of breach of the warranty covering Product or Services shall be correction
of defects by repair, replacement, re-performance of service or credit, at ARRIS' discretion. Refurbished
Product may be used to repair or replace the Product. Customer shall have no claim to Product which
was replaced or the components therein which were replaced. ARRIS has no liability with respect to
claims relating to or arising from the use of equipment not bearing the ARRIS or C-COR name.
ARRIS does not warrant that the operation of the Product will be uninterrupted or error-free. Similarly,
ARRIS does not warrant that the functions of the Product will meet Customer's requirements or that the
Product will operate in combination with other products selected by Customer for its use.
ARRIS assumes no liability with respect to (a) defects caused by modification, repair, installation,
operation or maintenance except as described in ARRIS' documentation; or, (b) negligent or other
improper use of the Product.
All equipment and software not bearing the ARRIS or C-COR name, is supplied "AS IS" and Customer will
look solely to the warranties and remedies, if any, provided by the equipment manufacturer or vendor
thereof. In addition, ARRIS assumes no liability for equipment or services furnished by Customer nor
does this warranty cover any copy of or update to any user manual for the Product.
Category G Products Five (5) years (United States and
Canada)
Three (3) years outside the United
States
All ARRIS Opti Max™ nodes, Flex Max ® amplifiers and Trans
Max™ Hardened Field Hub and Outdoor Optical Amplification
hardware products, and hardware components, and field
optical passives.
Product Categories Warranty Period from Shipment
Date