Arris CHP Max5000, Equipment Manual

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6-38 CHP Max™ Headend Optics Platform Chassis, Controllers and Power Supplies 1508685 Rev D
Verify Image 1
1. Verify that the download was successful by verifying that the new version of Image
1 is running. To verify that the new version of Image 1 is running, Telnet to the IP
address of the SMM module and use the “version” command to verify that SMM
Version x.x.x.x is running on the module. If the “version” command does not work it
could be because the new firmware did not load or the SMM module is set up to run
Image 2.
2. Verify that the SMM is running Image 1. If there was a problem with Image 1, the
SMM will come up running Image 2. You can verify that Image 1 is configured to run
using the NuDesign MIBrowser to browse the SCTE-HMS-DOWNLOAD-MIB. If Image
2 is configured to run, the SMM needs to be configured to run SMM Image 1. Then
reset the SMM module (type
reset
in the Telnet window and press Enter) and repeat
the step to verify that SMM Version 1 will come up and run.
3. In the event of a problem with the download of Image 1, Image 2 will be running the
old software. To maintain at least one good running image ensure that SMM Image
1 can be downloaded and will come up and run before making any attempt to
download to Image 2. If Image 1 is configured to run, and Image 2 is running repeat
the download again, it is possible some of the SNMP packets were thrown away, or
the download window is not set up correctly.
4. If Image 1 cannot be downloaded on the SMM module at all, contact ARRIS technical
support (see page 0) before attempting to download to Image 2.
Figure 6.29
Image Command in
SMM
Note If Image 1 does not come up, DO NOT attempt to download Image 2. Verify
one good image before proceeding.