Altigen AltiWare OE 4.0, Administration Manual

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Glossary
AltiWare OE System Administration Manual 215
Gl
oss
a
ry
transfer - this feature redirects a call to another extension, AltiMail, or operator.
trunk - one of the cables which contain numerous shared telephone circuits used to
interconnect telephone switching centers.
trunk access code - the prefix digit (i.e. 9) dialed to access a trunk line and dial an
external phone number.
trunk group - trunks of a common type, given an identity to distinguish between
different types of connecting facilities.
U
UCA - Universal Communication Architecture.
UPS - Uninterrupted Power Supply. A backup battery module attached to a
computer that allows memory contents to remain in tact long enough for the
operating system to perform an orderly system shutdown if a power outage occurs.
USB - Universal Serial Bus.
user(s) - identifies the person or persons accessing the features and functions of the
AltiWare product.
V
virtual extension - an extension not associated with a physical port that allows for
guest access to AltiMail features and telephone sharing environments. Users of a
virtual extension have to log in before accessing the system features assigned to it.
W
WATS - Wide Area Telephone Service. A leased service for direct long distance
dialing.
Wink - a single supervisory pulse.
Windows NT (New Technology) - the high-end Windows operating system in a
family of Windows operating systems.
workgroup - telephones arranged in groups within a particular organizational
function (for example, marketing, sales, service, etc.). Each workgroup is assigned
a pilot number. When the pilot number is dialed, the system scans the list of
extensions comprising the workgroup and connects the call to the first available idle
extension number. If no extensions are available, the call is placed in that
workgroup’s queue.