Overview
10
AltiWare OE System Administration Manuall
Workgroup Barge In - with the Triton Resource Board,
allows a workgroup supervisor to barge into calls between
workgroup agents and callers.
CDR Search - an optional add-on application that allows
workgroup supervisors to search CDR files and workgroup
CDR statistics for records that match selected criteria.
Service Level Threshold - a time value for callers waiting in
queues. The performance statistics show when workgroup
calls are queued for longer than a prescribed value.
Automated Attendant Features
The Auto Attendant features provide quick and courteous processing of all
incoming calls. An Auto Attendant can be configured to serve as a primary
Attendant or as a backup to a receptionist.
Auto Attendant features include:
•
Dial by Name - allows a caller that does not know your extension
number to spell your name using the telephone key pad. The system
will search the Directory and make a match on the name to connect the
caller to the intended party’s extension.
•
Direct Station Transfer - allows the Auto Attendant to handle all
incoming calls in lieu of being answered by an operator. Callers can
dial an extension number to reach a specific station or use the name
directory to find an extension number.
•
Nine-level Programmable Menus - allows multiple levels of
recorded menu options for specific routing of calls.
Multiple Attendant Support - allows up to 255
programmable Auto Attendants.
•
Name Directory Service - allows callers to hear a list of employees
and their extension numbers.
•
Programmable Time-Out Handling - allows the administrator to
select the action the system should take if there is no digit detected by
the caller within specified seconds.
•
Schedule-Based Call Processing - routes calls differently for
different times of the day.
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Summary of Contents for AltiWare OE 4.0
Page 1: ...AltiWare OE Release 4 0 System Administration Manual Revised 09 2000 4403 0001 4 0...
Page 62: ...System Configuration 52 AltiWare OE System Administration Manual...
Page 94: ...Trunk Configuration 84 AltiWare OE System Administration Manual...
Page 130: ...Extension and Workgroup Configuration 120 AltiWare OE System Administration Manual...
Page 150: ...Auto Attendant Configuration 140 AltiWare OE System Administration Manual...
Page 164: ...System Report Management 154 AltiWare OE System Administration Manual...
Page 214: ...Registration Technical Support 204 AltiWare OE System Administration Manual...