Altigen AltiWare OE 4.0, Administration Manual

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MVIP Clock Configuration
142 AltiWare OE System Administration Manual
Configuring Music On Hold and Recorded Announcements
Callers will hear the music or recorded announcement configured in Audio
Peripheral Configuration only if the user places the caller on hold by
pressing the FLASH or LINK button. If the user presses the HOLD
button, the caller hears nothing.
To configure music on hold, open the Audio Peripheral Configuration
window as discussed on the previous page. Select the check box, Enable
Callers on Hold or in Queue to Listen to Music or Recorded
Announcement. Then select the Quantum or Triton Analog Station board
number to which the audio equipment is attached.
Setting Greeting and Update Prompts
If you want to play a prompt before placing the caller into a hold queue,
select the Play Prompt Before… checkbox, then use the drop-down list to
select the prompt number you want to use for the greeting message.
Creating prompts is discussed in previous sections of this chapter.
Similarly, if you want to play an update prompt every thirty seconds, select
the Play Update Prompt … checkbox, then use the drop-down list to
select the prompt number you want to use for the greeting message.
Configuring Overhead Paging
To configure overhead paging, follow these steps:
1. Connect overhead paging equipment to a Quantum or Triton Analog
Station board audio out jack.
2. Access the Audio Peripheral Configuration window select Enable
Overhead Paging. Then use the drop-down list to select the Quantum or
Triton Analog Station board to which the overhead paging is attached.
MVIP Clock Configuration
The MVIP Clock Configuration option in the Management menu allows
you to manually set the master clock for the system. By default, the system
is set on “Auto”, which means that the board provides the most stable clock
reference (by the system’s own parameters) is automatically designated as
the master clock by which all other boards set their clock to.