Altigen AltiWare OE 4.0, Administration Manual

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CDR Format Elements
AltiWare OE System Administration Manual 191
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Call Acc
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Other Time Stamps
Start Time TmeStamp when the
trunk was seized by an
incoming or outgoing
call ULONG
End Time (of call;
start time of wrap
up) TimeStamp when the
trunk was released by
an incoming or outgo-
ing call, and
If an agent has wrap up
setting, it is the starting
time of wrap up state
for an incoming call ULONG
WG Wrap Up Time TimeStamp when an
agent extension within
a workgroup goes out
of wrap up state ULONG
VM Start Time TimeStamp indicating
when a caller left a
voice message as a
result of being trans-
ferred out of queue or
by an extension to
VM. ULONG
Attendant Duration Duration (in seconds)
of a call is connected
to Auto Attendant ULONG
WG Wrap Up
Duration Duration (in seconds)
of wrap-up phase of an
agent handling a call ULONG
V Msg Duration Duration (in seconds)
of the message left by
the caller. This shows
how long voice mes-
saging contributed to
call length and trunk
billing. ULONG
Call Duration Duration (in seconds)
of the total call from
StartTime to EndTime ULONG
CDR Data Keys