Altigen AltiWare OE 4.0, Administration Manual

Page: 209 / 238

Registration & Technical Support
AltiWare OE System Administration Manual 199
B
. Tec
hni
c
a
l S
upport
How To Reach AltiGen Technical Support
Contact AltiGen technical support by any of the following methods:
• CALL 510-252-9712 and follow the prompts. This is available to
Authorized AltiGen Dealers and Distributors only. Your call
will be answered by one of AltiGen’s Technical Support
Representatives or routed to the Technical Support Message Center
if no one is available to answer your call. Your call will be returned
promptly, within two (2) hours under normal circumstances. Please
see “Tech Support on AltiGen’s Web site.”
• SEND E-MAIL TO: support@altigen.com. Messages are checked
on a daily basis.
• SEND A FAX TO 510-252-9738, ATTENTION: Technical
Support. Use the Technical Support Request Fax Form (see
“Request for Technical Support” on page 202).
Tech Support on AltiGen’s Web Site
AltiGen’s web site is located at http://www.altigen.com. It is a great
resource that offers the latest information and is available 24 hours a day.
Unresolved Problems Escalation Procedure
The following escalation steps should be followed to report unresolved
problems. Please contact the following parties in the order listed:
1. Local Authorized Dealers Service Department
2. AltiGen’s Technical Support Manager at support@altigen.com.
3. For remaining unresolved problems or complaints, send an email to
AltiGen’s CEO at ceo@altigen.com, or call 510-252-9712 x 120.
Repair and Replacement
This policy addresses the procedure for return of any materials to AltiGen
from Authorized AltiGen Dealers only. It covers materials returned for any
and all reasons.