Altigen AltiWare OE 4.0, Administration Manual

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Overview
4 AltiWare OE System Administration Manuall
PBX Features
The PBX features include telephone switching for making calls, answering
calls, and transferring calls. For more sophisticated business applications,
AltiWare provides advanced features such as workgroup call routing,
multiple trunk and route access codes, scheduled call routing, and flexible
call restrictions. For effective system management, AltiWare provides
information about system traffic and statistics to help the system
administrator understand the dynamics of business communications and
adjust resources such as the number of outside lines, accordingly.
For more information on using PBX features, see the AltiServ User Guide.
In addition to station-to-station dialing, the PBX features include:
• Account Codes - allows the user to assign an account code to each call
to track telephone usage in order to bill back to clients or create a
record of calls specific to a project and to budget and forecast
expenses.
• Business Hours - allows for setting morning and afternoon business
hours for each day of the week.
• Busy or Ring-No-Answer Call Handling (enhanced) - sends calls to
voice mail, another extension, or Auto Attendant if the called
extension or workgroup is busy or does not answer. See “Setting
Answering Options” on page 111 for more information on these
features.
• Call Forwarding and Remote Call Forwarding - sends all calls to
another extension or to an external telephone number. This allows
users to redirect their calls to another location such as home or a branch
office. Call Forwarding can be set up either at the source extension or
at the destination extension on the system (Remote Call Forwarding).
• Caller ID - fully supports the Bellcore Caller ID standard and displays
alpha and numeric caller ID and name on a standard analog telephone
with a display. Up to 64 characters are transmitted and displayed. If
your local exchange carrier provides enhanced caller ID, such as caller
name, this information will also be displayed.
• AltiSpan TM - (or Extended Caller ID) inexpensive caller ID display
phones can be used to deliver functionality previously requiring the
use of proprietary telephones.
• Feature Tips - plays helpful tips and reminders for optimal use of
AltiServ.