Altigen AltiWare OE 4.0, Administration Manual

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Setting Answering Options
AltiWare OE System Administration Manual 113
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Handling Busy Calls
You have several options for handling calls while the extension is busy, and
again, the options vary depending on the extension type. If you do not
enable busy call handling, the caller simply hears a busy signal.
To enable the options, select the Enable Busy Call Handling check box,
then select from the following options:
• Forward to Extension—Select an extension number in the
drop-down list. See “A 1-Hop Limit to Call Forwarding” on page 112.
• Forward to Voice Mail.
• Place Caller in Queue—for workgroup numbers and extensions with
Multiple Call Waiting, discussed in the next subsection.
• Forward to Auto Attendant—use the drop-down list to select an
Auto Attendant to which to route the call. Auto Attendant settings are
established in Auto Attendant Select… on the Management menu.
Setting Call Waiting Options
Call waiting options are available only if the Enable Busy Call Handling
check box has been selected, and this option is not available to workgroup
pilot numbers. However, the workgroup pilot number does use the Place
Caller in Queue option discussed in the preceding subsection.
• Enable Single Call Waiting—sets up single call waiting. This feature
gives an alert tone (audio beep) to indicate that a call is waiting.
• Enable Multiple Call Waiting—enables a “personal queue” of
multiple calls waiting. You must also select the Place Caller In
Queue option under Busy Call Handling to enable this option. This
allows the user to transfer or park the current call before picking up the
next call in queue.
Enabling “Do Not Disturb”
This is not available for workgroup pilot numbers. Select the Do Not
Disturb checkbox option to send all calls for the selected extension(s) to
the extension’s voice mail. This feature is also accessible by the user at the
user’s station by dialing #33. Note that this overrides any One Number
Access settings for the extension.