Altigen AltiWare OE 4.0, Administration Manual

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CDR Format Elements
AltiWare OE System Administration Manual 189
A.
Call Acc
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Party1Reserved2 Reserved UCHAR
(21)
Party1Type Identifies type of
extension UBYTE 0x01 – Analog
0x02 – IP
0x04 – Wireless
Party1Pad Physical address of the
extension UCHAR
(5) “0004”
Party1WGNumber Workgroup number the
caller reached UCHAR
(21)
Party1WGQueuing
Time Timestamp as to when
call entered a queue for
this workgroup num-
ber ULONG
Party1WGAnswerT
ime Timestamp as to when
an agent answered the
call ULONG
Party1WGEndServi
ceTime Timestamp as to when
a call has been discon-
nected from an incom-
ing or outgoing trunk. ULONG
Party1WGWaitDur
ation Duration (in seconds)
of a call in the queuing
state ULONG
Party1WGHandleD
uration Duration (in seconds)
of the time a call has
been connected to an
agent ULONG
Party1Tenant Extension’s tenant
name UCHAR
(31)
Party1LogoffReaso
nCode Logoff reason code if
this is an agent logoff
record.
See ExitState UBYTE
Party1Reserve3 Reserved UBYTE
Party1Reserve4 Reserved UBYTE
CDR Data Keys