Altigen AltiWare OE 4.0, Administration Manual

Page: 124 / 238

Extension and Workgroup Configuration
114 AltiWare OE System Administration Manual
Handling Unanswered Calls
The No Answer Call Handling provide options for handling calls when no
one answers the extension within a specified number of rings.
Except for Enabling One Number Access, these options are not available
to virtual extensions. The options are somewhat different in the physical
and workgroup extensions of the window.
To enable these options, select Enable No Answer Handling box.
Use the Number of Rings Before Handling scroll box to select a number
between 2 and 20 for the times the telephone rings before the call is handled
by the system.
Select one of the following options for no answer call handling:
• Forward to Extension—Select an extension number in the
drop-down list. See “A 1-Hop Limit to Call Forwarding” on page 112.
• Forward to Voice Mail (physical extensions only)
• Forward to Workgroup Voice Mail (workgroup extensions only)
• Forward to Member Voice Mail (workgroup extensions only)—
forwards the call to the voice mail for the extension that didn’t answer
the call.
• Forward to Next Workgroup Member (workgroup extensions only)
• Forward to Auto Attendant—use the drop-down list to select an
Auto Attendant to which to route the call. Auto Attendant settings are
established in Auto Attendant Select… on the Management menu.
Enabling One Number Access
This check box option is available to all extension types, but with
qualifications:
• It is available to physical extensions only when the Forward to Voice
Mail option is selected.
• It is available to workgroup pilot numbers when the Forward to
Workgroup Voice Mail, Forward to Member Voice Mail, or
Forward to Next Workgroup Member is selected.
• It is not available when Forward to Auto Attendant or Forward to
Extension is selected.