Altigen AltiWare OE 4.0, Administration Manual

Page: 147 / 238

Phrase Management
AltiWare OE System Administration Manual 137
Au
to
Atten
d
an
t
Phrase Management
You may want to record unique phrases to customize an Auto Attendant or
a workgroup. When the system is configured to answer incoming calls by
the Auto Attendant, callers hear a customized greeting. For example:
“Thank you for calling ABC Company.
Enter the extension number of the person you wish to speak with.
Press 1 for sales,
Press 2 for technical support,
Press 3 for accounts payable,
Press 0 to reach the operator,
To repeat this menu, press star (*).”
An example of a workgroup greeting phrase:
“Please hold; someone will be with you shortly.”
This section covers information using pre-recorded phrases, recording
custom phrases and using professionally recorded phrases.
Using Pre-Recorded Prompts
AltiWare provides ready-to-use pre-recorded phrases. Phrase 0001 is the
default Auto Attendant greeting at the root menu level. Phrases 0291
through 0297 are phrases used for workgroup queue prompts.
Phrase # Phrase
0001
(default)
Thank you for calling. If you know the extension of the person
you wish to speak with, please enter it now. To reach the
operator, press 0 or simply stay on the line.
0291
(default)
Please hold; someone will be with you shortly. For your
convenience, you may leave a message if you wish by pressing
the # key on your telephone and we will get right back to you.
0292 Please hold; someone will be with you shortly.
0293 We appreciate your call and will be with you as quickly as
possible.
0294 Thank you for your patience. We should be with you soon.