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14 January 2021, SmartScanIS User’s Guide for Union Pacific, EUD-2016026-00 Rev.2
5.7 Returning Damaged or Defective Hardware
Return any damaged or defective hardware to STC for repair or replacement. You don't need
a return authorization number. You don't need to call first. Just ship it directly to:
Southern Technologies Corporation
Returns Department
6145 Preservation Drive
Chattanooga, Tennessee 37416-3638
USA
With the returned hardware, include:
Complete address of where the hardware is to be returned.
Name and telephone number of the person who should be contacted to answer
questions about the hardware.
A written explanation of the hardware damage or defect.
5.8 Getting Help with the Installation
If a part is missing or if you have any problems installing a part, telephone STC's engineering
staff. Except on major holidays, you can reach them at 423-892-3029, Monday through
Friday, from 8:00 a.m. until 5:00 p.m. Eastern time. After business hours, calls are answered
by a machine. These calls are returned promptly the next business day.
When calling, state that you are calling about a SmartScanIS. Your call will then be directed to
the right person.
Though slower and more cumbersome, solving your problems by email is also possible.
Содержание SmartScanIS
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