Appendix A. Service and Support
75
Repair Policy
Spectra Logic warrants the tape library to be in good working order for a period of one
full year from the date of shipment from Spectra Logic or an authorized Spectra Logic
dealer. Should this product fail to be in good working order at any time during this
one-year period, Spectra Logic will, at its option, repair or replace this product at no
additional charge except as listed below.
Suspect parts sent to Spectra Logic will be repaired or replaced. Exchanged parts will
either be reconditioned or new at the option of Spectra Logic. This limited warranty
does not include:
• Service to repair damage resulting from:
• Accident
• Disaster
• Misuse
• Abuse
• Non-Spectra Logic modification of the product including, but not limited to,
product expansion through plug-in additions except as provided by Spectra Logic
• Removal of serial number tags
• Physical damage caused by inadequate packaging
• Tape head cleaning performed on drives provided by Spectra Logic with a
non-certified cleaning cartridge
• Drives purchased from vendors other than Spectra Logic
If any of the above conditions exist, Spectra Logic reserves the right to repair the unit
at the current fixed price of repair.
Warranty service may be acquired during the one-year period by delivering the product
to Spectra Logic, and providing an invoice and RMA number.
No returns can be accepted without an RMA number from Spectra Logic Technical
Support. Returns must be shipped prepaid in their original packing containers; damage
incurred in transit is not covered by Spectra Logic’s warranty.
SPECTRA LOGIC MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, AND
SPECIFICALLY DISCLAIMS ANY WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE OR USE. If this product is not in good working
condition as warranted above, your sole remedy shall be replacement or repair as
provided above. In no event will Spectra Logic be liable to you for any damages,
including any lost profits, lost savings, or other incidental or consequential damages
arising out of the use of or inability to use such product, even if Spectra Logic has been
advised of the possibility of such damages, or for any claim by any other party.
