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Appendix A. Service and Support

This chapter reviews the Spectra T24 warranty and Spectra Logic’s repair policies and
processes:

•

Contacting SpectraGuard Support

, below

•

RMA Returns

on page 74

•

Repair Policy

on page 75

•

Limited Warranty

on page 76

Contacting SpectraGuard Support

Note:

General information is always available on Spectra Logic’s Web site
at www.SpectraLogic.com.

United States
Canada

800.227.4637 or 303.449.0160
[email protected]

Mexico
Central America
South America
Asia
Australia
New Zealand

303.449.0160
[email protected]

Europe
Africa
Middle East

+44 (0) 870 112 2185
[email protected]

Knowledge Base

http://www.spectralogic.com/support/kbase/index.cfm

Содержание T-Series Spectra T24

Страница 1: ...Spectra T24 LIBRARY User Guide PN 91000000 Revision B...

Страница 2: ...risk as to satisfactory quality performance accuracy and effort including lack of negligence is with you Also there is no warranty against interference with your enjoyment of the Software or against...

Страница 3: ...Corporation 1700 N 55th Street Boulder CO 80301 USA Mailing Address Spectra Logic Europe Limited Magdalen Centre Robert Robinson Avenue Oxford Science Park Oxford UK OX44 7 RW Phone Fax 800 833 1132...

Страница 4: ...cause injury or death Do not remove the library cover there are no user serviceable parts inside Only qualified service personnel should replace or install high voltage components AC Power Warning Ri...

Страница 5: ...l Buttons and LEDs 13 Introduction to the RLC 14 Chapter 3 Installing the Library 17 Library Requirements 18 Preparing the Host 20 Choosing a Location for the Library 21 Unpacking the Library 22 Rack...

Страница 6: ...onfiguring the Date and Time 37 Setting the Error Log Mode 38 Setting Event Notification Parameters 39 Upgrading with License Keys 40 Chapter 5 Using the Library 41 Powering Up and Down 42 Getting Inf...

Страница 7: ...ming Library Diagnostics 70 Capturing Traces 71 Appendix A Service and Support 73 Contacting SpectraGuard Support 73 RMA Returns 74 Repair Policy 75 Limited Warranty 76 Appendix B Library Specificatio...

Страница 8: ...Safety Standards 83 Device Standards 84 FCC United States 84 ICES Canada 85 European Union CE Notice 85 VCCI 85 Appendix D OCP Information 86 OCP Operating Modes 86 OCP Architecture 87 Error Codes 88...

Страница 9: ...users who need physical and functional knowledge of the Spectra T24 library Conventions Used In This Guide Important information is called out as follows Note Provides additional points or suggestions...

Страница 10: ...es Care should be taken to insure that objects do not fall and liquids are not spilled into the library s enclosure through any of its openings Power The library should be connected to a power source...

Страница 11: ...buttons You can also access the library remotely using the Remote Library Controller RLC on any Web browser Bar Code Reader The library s bar code reader provides inventory feedback to the host appli...

Страница 12: ...nectors tape drives the power connector and Ethernet serial and USB ports Figure 2 1 The front of the Spectra T24 library Figure 2 2 The back of the Spectra T24 library shown with two drives installed...

Страница 13: ...hrough the OCP menus using the four buttons to the right of the OCP UP Button Navigate progressively through menus DOWN Button Navigate backwards through menus ENTER Button Use to display a sub menu o...

Страница 14: ...hat displays a graphical representation of your library In most cases the RLC provides more detailed information than the OCP e g messages and logs it also provides a more efficient means of configuri...

Страница 15: ...returns the user to the Library Identity screen The default password for the Guest login is std001 Admin Users with this level of access to the RLC can view all library information as well as change...

Страница 16: ...factory defaults Move media within the library Import and export media Release and replace magazines Perform diagnostics Update firmware Reboot the library remotely View library logs Clean the tape d...

Страница 17: ...ents on page 18 Preparing the Host on page 20 Choosing a Location for the Library on page 21 Unpacking the Library on page 22 Rack Mounting the Library on page 23 Removing the Shipping Lock on page 24...

Страница 18: ...maximum data transfer speed and maximum cable lengths of the SE bus For these reasons Spectra Logic strongly recommends that you do not use an SE SCSI bus with the library Note Do not connect an LTO 3...

Страница 19: ...ce Spectra Logic recommends an Ultra320 HBA for the LTO 3 library and an Ultra160 or higher HBA for the LTO 2 library Multiple LUN Support The Spectra T24 library uses a single SCSI ID per drive and d...

Страница 20: ...sure that your backup application supports the SCSI HBA If the host server is connected to a network check with the system administrator before turning off power to the server Install a suitably rate...

Страница 21: ...learance Back Minimum of 6 inches 15 4 cm Front Minimum of 12 inches 30 8 cm for mailslot Sides Minimum of 2 inches 5 1 cm Power Source AC power voltage 100 127 VAC 200 240 VAC Line frequency 50 60 Hz...

Страница 22: ...shipping company immediately To unpack the library 1 Open the shipping container 2 Remove the two rack rails and set them aside 3 Remove the shipping materials from the top of the library 4 Remove th...

Страница 23: ...ry To install the library in a rack 1 Locate the screws for your rack type 2 Use a 3 Phillips screwdriver to secure one rail to each side of the rack Secure both the front and back of each rail to the...

Страница 24: ...ce of tape After the shipping lock is removed store it on the library s rear panel for future use To remove and store the shipping lock 1 Locate the tape label and the lock as illustrated in Figure 3...

Страница 25: ...cord may conduct insufficient amperage which could result in overheating with potential personal injury and or equipment damage An unapproved power cord could fracture resulting in the internal contac...

Страница 26: ...anel of the library if the library is the last or only device on the SCSI bus Otherwise attach one end of a SCSI cable to the remaining port and the other end to the next device on the SCSI bus Make s...

Страница 27: ...ce other than the SCSI host adapter on the selected SCSI bus it must be terminated Likewise if the library is physically the last SCSI device on the SCSI bus it must be terminated Only the devices phy...

Страница 28: ...ll four library LEDs are illuminated briefly followed by a flashing READY LED The OCP displays basic status When the initialization sequence is complete the home screen displays showing the Spectra Lo...

Страница 29: ...the RLC on page 31 Changing Passwords on page 32 Configuring Network Settings on page 34 Configuring the Library on page 35 Configuring the Drive SCSI ID on page 36 Configuring the Date and Time on pa...

Страница 30: ...and configure the NetMask and Gateway 6 Select Save when prompted then press CANCEL to exit this screen 7 Proceed to Logging in to the RLC on page 31 1 From the home screen push the DOWN button or ENT...

Страница 31: ...P address of the library the login screen appears Figure 4 1 3 Select Admin as shown in Figure 4 1 and enter the password adm001 The Library Information screen appears Figure 4 2 4 Proceed to Changing...

Страница 32: ...he User Configuration screen appears Figure 4 3 2 Select the access level for the user whose password you are changing Access Level 1 is for the Guest login Access Level 2 is for the Admin login Acces...

Страница 33: ...media exchanges and library service operations You can set and change this PIN through the RLC as described below 1 Select the OCP Access PIN Enabled checkbox to require that operations on the front...

Страница 34: ...etwork Mask and Gateway are grayed out 2 Select Submit 3 In the pop up window that asks Are you sure select OK Setting an IP Address 1 Uncheck the box next to DHCP Address to disable DHCP addressing 2...

Страница 35: ...accept commands from a host it acts simply as a stacker It loads Tape 1 into the drive ejects Tape 1 then loads Tape 2 into the drive This is for environments with no host software Automatic The libra...

Страница 36: ...Drive Configuration screen appears Figure 4 6 3 Use the drop down menu next to the drive you want to change to select a new SCSI ID 4 Select Submit It takes about a minute for the drive to reconfigur...

Страница 37: ...n library logs and traces This time is not used by the host or the backup software 1 If not already logged in log in to the RLC as Admin 2 Select Configuration Date Time The Clock Configuration screen...

Страница 38: ...ration Log The Log Configuration screen appears Figure 4 8 3 Change the log mode as desired or turn it off Note The Trace Level and Trace Filter options are only changeable by users with a Service log...

Страница 39: ...and or for warnings 4 Enter the recipient s e mail address in the To E mail Address field Be sure to use the full address with the symbol and do not use any spaces colon characters or ampersand chara...

Страница 40: ...4 10 3 Enter the slot upgrade key code in the Add new License Key field 4 Select Submit 5 In the pop up window that asks Are you sure select OK 6 In the pop up window that tells you that the key was...

Страница 41: ...ns the following information Powering Up and Down on page 42 Getting Information on page 43 Viewing Current Status on page 45 Moving Media within the Library on page 48 Using the Mailslot on page 49 L...

Страница 42: ...ith an Admin or Service login Simply select Service Reboot In the Library Reboot screen click on the Reboot button Note The library will not power down in the middle of an operation During a power dow...

Страница 43: ...es The front panel display also displays a specific error code to help identify the nature of the failure For detailed error code information see Error Codes on page 88 General LED Behaviors In the no...

Страница 44: ...ation about the library in general status information detailed messages and tools for gathering logs and traces Note that the RLC always has an at a glance view of general library status in the System...

Страница 45: ...tatus screen Figure 5 6 This screen displays the most current library information including the status of cartridges robotics and magazines For drive information see the Drive Status screen This is de...

Страница 46: ...e information including load status error codes temperature s drive fan status and current drive activity For library information see the Library Status screen This is described in Viewing Library Sta...

Страница 47: ...the display Figure 5 9 to show the details of the media in that magazine Note The bar code scanner can only read up to eight characters on each bar code If a bar code label has more than eight charact...

Страница 48: ...left 4 Select the destination of the tape from the Destination window on the right 5 Select the Move button in the center of the screen to initiate the move When the move is complete the screen refres...

Страница 49: ...The screen displays the Main menu 4 Use the DOWN button to select Commands then press the Enter button The Commands menu appears 5 Make sure that Open Mailslot is selected then press the Enter button...

Страница 50: ...pears 2 Select Operations Magazines the Release Magazine screen appears 3 Use the drop down menu to select the magazine to release then select Release 4 In the pop window that asks Are you sure select...

Страница 51: ...n to select the magazine you want to replace then press ENTER The front panel display indicates that it is unlocking the magazine 5 When the front panel screen instructs you to pull the magazine use t...

Страница 52: ...the magazine is out they will not start again until the magazine is replaced Magazine Numbering Schemes Figure 7 3 shows the slot numbering for the left magazine Figure 7 4 shows the right When you h...

Страница 53: ...required for the new inquiry string to work with Backup Exec after the firmware upgrade The Spectra T24 library works with Backup Exec for Windows Servers 10d and 11d as long as you download and insta...

Страница 54: ...ate the firmware package then select Open The firmware screen reappears with the path to the firmware file appearing in the Library Firmware File field 6 Select Upload 7 In the pop up window that asks...

Страница 55: ...n Commands Configure Service Idle Rand 3 Use the DOWN button to select Commands then press the Enter button The Commands menu appears Mainmenu Commands Open Mailslot Move Medium Unlock Magazines Reinv...

Страница 56: ...out during the clean operation and the OCP shows that it is Busy When complete the robot returns the cleaning cartridge to the mailslot and a pop up window informs you that the cleaning operation was...

Страница 57: ...ccidental or malicious alteration of the data on the tape WORM media can be appended to maximize the full capacity of the media but the user is unable to erase or overwrite data on the tape Supported...

Страница 58: ...ervo signal This signal is required in order to use the cartridge with LTO tape drives Keep LTO cartridges away from strong magnetic fields To ensure the longest possible life for your data cartridges...

Страница 59: ...bar code labels on your tape cartridges Your host software may need to keep track of important information relating to the data on the cartridges Note Bar code label errors can result in backup and re...

Страница 60: ...rotect switch on the front of the cartridge is in the desired position To write protect the data on the cartridge slide the switch to the right A small padlock icon indicates that the cartridge is wri...

Страница 61: ...ovement Issues on page 65 Media Issues on page 66 SCSI Issues on page 68 Library Performance Issues on page 69 This chapter also provides information on preventive and diagnostic tools including Perfo...

Страница 62: ...ngth must be included in any calculations of cable length For LVD SCSI the maximum length for a single device is 82 feet 25 meters For multiple devices the maximum combined length is 40 feet 12 meters...

Страница 63: ...Refer to the manual that came with the HBA for installation and troubleshooting instructions Pay particular attention to any steps describing the settings of various jumpers and or switches if applica...

Страница 64: ...onnections Make sure that there is power to the outlet Try another working outlet Replace the power cord No Display Messages Appear on the OCP Make sure that the power cord is connected Make sure that...

Страница 65: ...long as ten minutes if you reset or cycle power on the library while the cartridge is positioned at the physical end of the media Caution Do not force the tape out of the drive If the tape is still s...

Страница 66: ...um up to 50 cleaning cycles do not use the cleaning cartridge after 50 cleanings Defective Media If the ATTENTION LED is cleared after the drive s have been cleaned but immediately re displays each ti...

Страница 67: ...any way Note Many backup applications do not read from or write to cartridges that were created using a different backup application To write to such a tape you may have to perform an erase format or...

Страница 68: ...on HVD SCSI Bus or HBA Attach the library to an LVD SCSI host adapter bus Check if the SCSI cable length has been exceeded If so use a shorter cable or remove other devices from the bus Check for con...

Страница 69: ...E speed Use an Ultra320 SCSI bus and high quality cabling with the library Make sure that the library is not connected to a narrow SCSI bus Try a new tape cartridge A marginal cartridge can cause perf...

Страница 70: ...er the direction of SpectraGuard Technical Support 1 Log in to the RLC as Admin or Service 2 Select Service General Diagnostic The General Diagnostic screen appears Figure 7 1 3 Use the drop down menu...

Страница 71: ...ical Support 1 Log in to the RLC as Admin or Service 2 Select Service Library Logs The Logs screen appears Figure 7 2 3 Use the Log Type drop down menu to select the type of trace to run Error Informa...

Страница 72: ...Chapter 7 Troubleshooting 72 6 Select Update The results of the trace appear at the bottom of the Logs screen 7 Select Next to view the next page of trace results Figure 7 3 The Logs screen...

Страница 73: ...ntacting SpectraGuard Support Note General information is always available on Spectra Logic s Web site at www SpectraLogic com United States Canada 800 227 4637 or 303 449 0160 support spectralogic co...

Страница 74: ...in the manner instructed by Spectra Logic Note If the component is improperly packed the warranty is void If you do not have appropriate packaging materials or have any questions about packaging conta...

Страница 75: ...on certified cleaning cartridge Drives purchased from vendors other than Spectra Logic If any of the above conditions exist Spectra Logic reserves the right to repair the unit at the current fixed pri...

Страница 76: ...the customer Spectra Logic is available during the hours listed for telephone support to assist with the installation of replacement components if needed Online Support Customers have access to www S...

Страница 77: ...ing information Physical Specifications on page 78 Environmental Specifications on page 78 Configuration Specifications on page 79 Operational Specifications on page 79 Library Storage Capacity on pag...

Страница 78: ...one half height drive installed accessories in package etc 43 lbs 20 kg d d Library weight with two drives installed 44 lbs 20 kg e e Weight with one half height drive installed accessories in package...

Страница 79: ...2 Half Height LTO 3 Drives 1 or 2 Half Height LTO 2 Drives Storage Slots 12 Slots 11 with mailslot enabled 24 Slots 23 with mailslot enabled Ports SCSI Ethernet Serial USB Characteristic Specificatio...

Страница 80: ...ridges 4 8 TB 9 6 TB Two Magazines Enabled 23 Data Cartridges c c Mailslot enabled 9 2 TB 18 4 TB 24 Data Cartridges 9 6 TB 19 2 TB LTO 2 Library Native Capacity Compressed Capacity d d Assuming 2 1 c...

Страница 81: ...a a Using 2 1 compression One Drive 60 MB sec 216 GB hr 120 MB sec 432 GB hr Tw0 Drives 120 MB sec 432 GB hr 240 MB sec 864 GB hr LTO2 Library Maximum Transfer Rate Native Maximum Transfer Rate Compr...

Страница 82: ...c Specification Operating Temperature 50 to 95 F 10 to 35 C Storage Temperature 40 to 140 F 40 to 60 C Altitude Operating 13 000 ft 4200 meters at 25 C ambient Relative Humidity 20 to 80 non condensin...

Страница 83: ...ce Standards on page 84 FCC United States on page 84 ICES Canada on page 85 European Union CE Notice on page 85 VCCI on page 85 Note To comply with the regulations and standards described here the lib...

Страница 84: ...e must accept any interference received including interference that may cause undesired operation Part 15 Class A of the FCC Rules is designed to provide reasonable protection against radio and televi...

Страница 85: ...an Directives and Standards Application of Council Directives 73 23 EEC 89 336 EEC Standards to which Conformity is declared EN60950 EN55022 EN55024 EN61000 3 2 EN61000 3 3 VCCI This is a Class B prod...

Страница 86: ...ive s serial interface In system mode the OCP displays the status associated with actions such as loading rewinding or moving a tape User Mode User mode which is employed when a user is pushing button...

Страница 87: ...hrough predetermined firmware algorithms is unrecoverable a numeric error code displays on the OCP and the error LED lights The error code remains on the display panel until a push button is pressed w...

Страница 88: ...ing is one example of an OCP error code EVENT 6 89 04 Where Sequence number 6 indicates the position in sequence list 0 is the most recent Error Code 89 indicates that the gripper is blocked Sub Code...

Страница 89: ...PROM located on robotic controller 83 Robotic controller generic problem Reset the unit and retry operation After several occurrences contact Technical Support 84 Setting of gripper motor parameters f...

Страница 90: ...e expected range 95 Elevator outside range Elevator has reached a position beyond the expected range 96 Rotation outside range Rotation has reached a position beyond the expected range 97 Sled outside...

Страница 91: ...etry operation After several occurrences contact Technical Support B4 Cartridge did not transport completely Gripper could not pick cartridge and CP sensor not present After pushing the cartridge CP s...

Страница 92: ...ic the bar code reader has read different bar code data for the same cartridge label Check the bar code label on a scratch cartridge and run the diagnostic again If the error recurs contact Technical...

Страница 93: ...several occurrences contact Technical Support F4 Drive Load Time out Drive has time out while loading a tape Retry operation if not successful contact Technical Support F5 Drive Unload Time out Drive...

Страница 94: ...ion move to sensor failed 0C Error during sled movement to rotation position 0D Error during rotation to drive position 0E Error during slider initialization get range failed 0F Error during slider fo...

Страница 95: ...or during sled positioning to mail slot in FLMoveSled function 39 Error during sled positioning without sensor 40 Movement to from slot failed 41 Error during first slider movement 42 Error during fir...

Страница 96: ...n information on the various menus that users can navigate through on the OCP Main Menu For flowcharts on the other menus see their respective sections Information Menu Flowchart on page 97 Commands M...

Страница 97: ...and screens provide just that information They display the status and identity of the library network and drives as well as error logs inventory status and a list of enabled license keys These screens...

Страница 98: ...nd drives These commands include opening the mailslot moving media within the library unlocking the magazine s and re scanning inventory Note Since these screens are used to enter or change informatio...

Страница 99: ...ng alpha numeric codes it is more efficient to use the Remote Library Controller RLC hence a computer keyboard to enter the keys Note Since these screens are used to enter or change information they m...

Страница 100: ...enu options for cleaning drives and upgrading drive firmware from a firmware tape as well as turning drive power on and off and changing the OCP screen contrast Note Since these screens are used to en...

Страница 101: ...ification 39 library 35 network 34 Configure menu OCP 99 D data transfer rates 81 date setting 37 diagnostics 70 DOWN button 13 drives cleaning 55 location 12 SCSI IDs 36 status 46 E ENTER button 13 e...

Страница 102: ...ubleshooting 65 66 67 types supported 57 menu flowcharts OCP 96 modes library 35 moving media 48 N name library 35 network settings 34 notices legal 2 O OCP about 13 error codes 88 input modes 87 menu...

Страница 103: ...edia 82 operational 79 physical 78 rack 21 storage capacity 80 transfer rates 81 status drives 46 inventory 47 library 45 storage capacity 80 support 73 System Status window 44 T technical support 73...

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