Polycom MGC Administrator, Руководство администратора

Страница: 406 / 584

Chapter 6 - Defining Operators
6-10
Remote Operator Alert
The system can be configured to contact an operator by dialing a phone
number at a remote location when no operator is present at a local MGC
Manager station. When a participant requests assistance or fails to logon, the
participant enters the participants queue and waits to be assisted by the
operator. Then, if configured, the MCU automatically dials out to the remote
location.
The Remote Operator Alert requires the configuration of an Operator
conference including the definition of a “participant”. In this case the
participant is an operator whose’s name contains a string attached to the name
that indicates to the system that the operator needs to be contacted at a remote
location. The MCU dials out to the remote operator and a connection is
established between the participant and operator.
Configuring a Remote Operator Alert Location:
1. Right-click the Reservations icon or On Going Conferences icon, and
then click New Operator Reservation or New Operator Conference .
The Conference Properties - General dialog box is displayed.
2. Define an Operator conference and click the Participants tab.
The Conference Properties - Participants dialog box is displayed.